6/10 Okay
Mary
Travelled with family
21 Mar 2025
Hoped for better
It was average. We booked a junior king suite and even though the hotel did not appear to be full we were given a room that overlooked a roof top. There was no bedding in the room for the pullout couch in the suite and after 2 phone calls received a sheet and pillows. I told them I had no pillows which they went to get and then realized had no blanket but made due. The next day I left a note that we needed shower gel because it was empty, a blanket for the pullout couch and received none of it. The TV in the sitting area had no remote and did not work. I reported this to the front desk and when returned to the room they had left a remote but did not fix the TV. I then went to the front desk and she stated she would take care of all of the problems. To her credit she did but at the end of day 2 of a 4 day vacation. I made numerous phone calls before that and used up vacation time with my family
Mary
Stayed 3 nights in Mar 2025