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Trust Hotel

2.5 star property

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Photo gallery for Trust Hotel

Restaurant
Hallway
Public bath
Restaurant
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1-14-10 Hikarimachi, Higashi Ward, Hiroshima, 7320052
  • Place, Mazda Zoom-Zoom Stadium
    ‪11 min walk‬
  • Place, Hiroshima Peace Memorial Park
    ‪4 min drive‬
  • Place, Hiroshima Castle
    ‪4 min drive‬
  • Airport, Hiroshima (HIJ)
    ‪59 min drive‬

Room options

View all photos for Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • 5 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

7.8 out of 10
Good
(6 reviews)
  • 5 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room, Non Smoking

Standard Single Room, Non Smoking

Standard Single Room, Non Smoking

9.0 out of 10
Wonderful
(13 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, Non Smoking

Standard Double Room, Non Smoking

Standard Double Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Standard Twin Room, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Twin Room, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

7.0 out of 10
Good
(6 reviews)
  • 6 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 2 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 5 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

Standard Capsule Cabin (Upper Bunk) Male Only Non-Smoking

  • Sleeps 1

Standard Capsule Cabin (Upper Bunk) Female Only Non-Smoking

  • Sleeps 1

Deluxe Double Room-Non-Smoking

  • Sleeps 2

Twin Room With Sofa Bed (Regular) Non Smoking

  • Sleeps 5

View all photos for Standard Double Room-Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Standard Double Room-Non Smoking

  • Sleeps 2

Standard Single Room-Non Smoking

  • Sleeps 1

Standard Twin Room-Non Smoking

  • Sleeps 4

Premium Capsule Cabin (Lower) Male Only Non Smoking

  • Sleeps 1

Premium Capsule Cabin (Lower) Female Only Non Smoking

  • Sleeps 1

Deluxe Capsule Room Male Only Non-Smoking

  • Sleeps 1

View all photos for Main Building Superior, Double With Bath

Down duvets, in-room safe, desk, blackout curtains

Main Building Superior, Double With Bath

  • Sleeps 2

Twin Room

  • Sleeps 4

Deluxe Twin Room-Non-Smoking

  • Sleeps 5

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About this property

Trust Hotel

Hotel with spa services, near Mazda Zoom-Zoom Stadium
Along with spa services, this hotel has a microwave in a common area and a 24-hour front desk. WiFi in public areas is free. Additionally, a TV in a common area, a porter/bellhop, and multilingual staff assistance are onsite.
Trust Hotel offers 109 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. 42-inch LCD televisions come with premium digital channels.

Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. Public bath/onsen services include an indoor public bath (no minerals).
Our customers tell us they enjoy the helpful staff at Trust Hotel. During your stay, you'll be within walking distance of Mazda Zoom-Zoom Stadium. Features include free WiFi in public areas and spa services.
  • Free WiFi (speed: 50+ Mbps)
  • Amenities include a car charging station, a multilingual staff, and an elevator
  • 14 minutes by foot from Mazda Zoom-Zoom Stadium and a 3-minute drive from Hiroshima Castle
As a guest of Trust Hotel, you'll find spa services, a vending machine, and multilingual staff. Public spaces have free WiFi. Trust Hotel also features a porter, a television in a common area, and an elevator.

Smoking is allowed in designated areas at this Hiroshima hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Limited on-site parking

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Guests will receive smart lock details
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 17 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

TRUST HOTEL Hotel
TRUST HOTEL Hiroshima
TRUST HOTEL Hotel Hiroshima

Trust Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 191 out of 368 reviews
Rating 8 - Good. 119 out of 368 reviews
Rating 6 - Okay. 37 out of 368 reviews
Rating 4 - Poor. 14 out of 368 reviews
Rating 2 - Terrible. 7 out of 368 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel offering a varied breakfast buffet Excellent staff and spotless rooms. Convenient location.
Stayed 4 nights in Oct 2025

8/10 Good

Evonne

Stayed 3 nights in Oct 2025

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this hotel exceeded my expectations! Although it is far from tourist places in Hiroshima, it gets a 10/10 for the following reasons. First, the public bath was amazing and I loved the free face lotions they have in every bathroom. I got a cabin room and even though it looks small, I slept very well. Finally, the breakfast was amazing and I loved how they had Japanese and Western breakfast buffet options. If you plan on visiting Hiroshima, I highly recommend that you stay at this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

Nice that I had a tv and a lot of space in addition to the bed. The rooms are not fully soundproof but most people are out during the day. I also liked the bathhouse on the lower level. You even get pajamas during your stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Terumi

Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trust the Trust hotel. Excellent everything including breakfast. Would definitely stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent capsule-style hotel within easy walking distance north of Hiroshima station; the semi-private cabin was decently sized, the shared facilities well maintained and the private bath on the basement floor was much appreciated (and tattoo friendly too).
Stayed 2 nights in Feb 2025

10/10 Excellent

Atiq Abdullah Assiddiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2025

2/10 Terrible

Win Ki Lucia

Booked this place online coz it looks like a good deal but ended up being a scam! Though online costs say everything is included, at check in they asked to charge extras like cleaning fee and if you don't pay they refused to let you check in. If it's not so late in the evening would have gone elsewhere but ended up paying more than 3 times the original price online and wasted lots of time and lost trust and this place! Also breakfast looks pretty good as to first but they are looking behind your back the whole time at what's supposed to be a buffet. Super unprofessional place, Definitely go somewhere else, this is the worst hotel in Japan and maybe even the whole world

10/10 Excellent

Mitch

Stayed 1 night in Jan 2025

2/10 Terrible

Win Ki Lucia

Booked this place online coz it looks like a good deal but ended up being a scam! Though online costs say everything is included, at check in they asked to charge extras like cleaning fee and if you don't pay they refused to let you check in. If it's not so late in the evening would have gone elsewhere but ended up paying more than 3 times the original price online and wasted lots of time and lost trust and this place! Also breakfast looks pretty good as to first but they are looking behind your back the whole time at what's supposed to be a buffet. Super unprofessional place, Definitely go somewhere else, this is the worst hotel in Japan and maybe even the whole world
Stayed 1 night in Dec 2024

10/10 Excellent

Jose Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Probably the best hotel I stayed at during my month long trip in Japan. Clean, friendly staff, small room, good breakfast, close to the station.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time there and every thing was excellent!!👍 keep up the good work and thank you for letting me stay at your hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Enjoyed my stay, easy to find.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

良い点は美味しいパン

部屋に入るとカーペットに水溜まり。 エアコンの調子が悪いとの事。 7月半ば、かなり暑いのでエアコンを付けない訳にはいかず、でも水がボタボタが落ち続け、なかなか寝付けず。 廊下を歩いていると、ポタッと冷たい物が頭に、、、廊下の空調の周りも水漏れの痕があり、赤くなっている部分も。 建物は綺麗な感じで、お掃除の方も良い方だったので残念。 それからフロントデスク。 チェックインを終えて、20分ほど経ってから質問したい事があったのでフロントデスクへ。 すると無人のフロントデスク(フロントの人がチェックインする時に顧客を確認するパソコンの前)に私のパスポートのコピーが、まだそのまま置いてありました。セキュリティ面は良くないと思いました。大事な個人情報です、誰にでも見れる所に不用心に置いてあるのは頂けないです。 しかもチェックインの時私のパスポートを確認したにも関わらず、"ooさんで合ってますか?"と全く違う人の名前を行ってきたのにはびっくりしました(性別も明らかに違うのに)。 唯一良い点は無料の朝食。 パンがすっごく美味しいです。
Stayed 2 nights in Jul 2024

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from the station, approximately 10minutes. Convenient stores nearby and lots of food options near the station. I tried the capsule room and it was very roomy. I had a pleasant night as the other guests were also courteous and noise was kept minimal.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

KEAN HU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're family of 4 pax and really glad to stay at Trust Hotel. Good value, clean room, spacious (extended makeup space from shower/bath room) for a family of 4 pax, nice breakfast, not aware there's a hot spring in facility, definitely an extra value added :)

10/10 Excellent

edina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a surprise as we didnt know it’s included in the room rate automatically. Sad thing is we didnt notice the onsen till day of check out. Would love to come back again.
Stayed 1 night in Oct 2023

6/10 Okay

Miguel, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Only two walking blocks from the train station. This is the neatest, cleanest, smelling good, Hotel in Japan. The bedsheets look so clean as if they where new.
Stayed 1 night in Oct 2023

4/10 Poor

Yin Yu

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Internet cafe with the private room is better than this hotel room. Doors are super goddamn loud and it doesn’t show that door in the pics. I feel very unsafe with the room because literally anyone can sneak in if I’m not there but they have CCTV at least at the hall way. Room is very dusty at the vent window.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023