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3.9 out of 5

"Great hotel, staff could not bo enough..pool staff on 18th floor exceptional. Only negative is the location, just a little bit outside the city centre " More

By a verified traveller on Tue 20 Feb 2024

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Classic Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sofitel Saigon Plaza. During your stay, you're just a quick walk from Saigon Zoo and Botanic Garden. Free WiFi in public areas, free self-parking and 2 restaurants are available.

  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 10-minute walk of Saigon Zoo and Botanic Garden and Dong Khoi Street

Sofitel Saigon Plaza ratings based on 7 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sofitel Saigon Plaza

Everyone (2) Couples (4) Friends (1)
5 out of 5
Great hotel, staff could not bo enough..pool staff on 18th floor exceptional. Only negative is the location, just a little bit outside the city centre

Posted by on 20 Feb 2024

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Comment from Hotel Management

6 Mar 2024 by Huyen Dang

Dear Stephen,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for your feedback! We're thrilled to hear that you had a great experience at our hotel and that our staff, including the pool staff on the 18th floor, provided exceptional service. We appreciate your kind words. Thank you for choosing our hotel, and we hope to welcome you back again in the future!Sincerely,Huyen DangBrand & Quality Control Manager

5 out of 5

Posted by on 21 Jan 2024

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Comment from Hotel Management

6 Mar 2024 by Huyen Dang

Dear David,Bonjour and greetings from Sofitel Saigon Plaza.Thank you for the perfect score! We are glad that you enjoyed your time at our hotel and hope to see you again very soon.Sincerely,Huyen DangBrand & Quality Control Manager

3 out of 5
Small rooms. Our room had broken bathroom door. Poor tea/coffee options in room. Toiletries not topped up regularly. Concierge not that helpful with advise on excursions.

Posted by on 7 Dec 2019

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Comment from Hotel Management

8 Dec 2019 by Olivier Revy

Dear Anonymous , Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking your time to let us know about your experience during your stay. I am sorry to learn of the issues you encountered on your recent stay and feel disappointed that you have been left with a negative impression of the hotel. Providing outstanding service is something we pride ourselves on however it is clear we fell short on this occasion. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you for your constructive feedback and we hope to have the opportunity to welcome you back soon. Sincerely, Olivier Revy General Manager

5 out of 5

Felt well looked-after and special as a guest.

Pros: The staff, quiet pool area, restaurant/food.
Cons: The rooms are decorated very darkly, blacks/purples...this made the rooms appear slightly dingy and not enough light. Lighting could be improved.
Location: Nice street, felt safe going out at night. 10 mins walk to Notre Dame church. 5 mins walk to Diamond Plaza Shopping Mall. 5 mins walk to the Zoo.
Booked a club floor room which is well worth the extra. Includes breakfast, afternoon tea, evening cocktails/alcoholic drinks as well as snacks and refreshments all day. Felt really well looked after.

Posted by , from U.K on 4 Oct 2016

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1 out of 5

Not your usual Sofitel!!

Found this Sofitel to be overpriced, unusually unhelpful front of desk staff, bar staff in lobby bar exceptional!! No breakfast included in such an expensive hotel...Sheraton needs to pass on tips about customer service to Sofitel. Booked for my birthday trip, unable to even use the pool lounge bar due to advanced over booking. Will not be using Sofitel again.

Posted by on 16 Jan 2015

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5 out of 5
Mielettömän hyvä palvelu. Ei ainoastaan opetetut kohteliaisuudet, mutta myös aitoa hymyä sekä halua auttaa.

Posted by on 24 Dec 2018

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Comment from Hotel Management

30 Dec 2018 by General Manager

Hyvä arvostettu vieras, Bonjour ja Saigonin tervehdykset. Arvostamme erittäin paljon kommentteja oleskelustasi Sofitel Saigon Plaza -hotellissa. On aina ilo saada positiivista palautetta. Jaan kommenttisi hyvästä palvelusta tiimimme kanssa. Olen varma, että tämä palaute kannustaa kaikkia henkilökuntamme, kun pyrimme jatkuvasti parantamaan palvelujen laatua. Kiitos vielä kerran kokemuksesi jakamisesta, ja toivomme, että seuraava vierailusi on yhtä miellyttävä kuin edellinen. Ystävällisin terveisin, Olivier Revy Pääjohtaja

3 out of 5

Ei täytä 5 tähden hotellin kriteereitä

Meillä oli huone yläkerroksista suurin odotuksin, muttä ensimmäinen huone haisi niin pahalle, että joiduimme muuttamaan toiseen huoneeseen kahden yön jälkeen. Toinen huone oli aika rauhaton, koska liikenteen melu tuli sisälle huoneeseen todella selvästi. Hotellin ravintolat ovat ylihinnoiteltu ja ruokailimme hotellin lähistöllä olevissa ravintoloissa koko loman ajan (10 päivää). Hotellin sijainti on todella hyvä, koska paljon nähtävää on kävelymatkan päässä hotellista.

Posted by on 15 Jan 2013

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Property Features

Sofitel Saigon Plaza offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business centre and 7 meeting rooms are available. Event space at this hotel measures 4306 square feet (400 square metres) and includes conference space. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Sofitel Saigon Plaza. Free self parking is available. This 5-star Ho Chi Minh City hotel is smoke free.

  • 286 guestrooms or units
  • 20 levels
  • 2 dining venues
  • Conference rooms
  • 4306 sq ft of conference space
  • 400 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Saigon Railway Station (4 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Sofitel Saigon Plaza offers 286 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 27-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, dressing gowns, slippers and designer toiletries. This Ho Chi Minh City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.

Sofitel Saigon Plaza has 2 restaurants serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Fitness classes on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 950000.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Car recommended
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 11
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 624000 for adults and from VND 312000 for children
  • Rollaway bed fee: VND 950000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Plaza Saigon
  • Saigon Plaza
  • Saigon Sofitel
  • Saigon Sofitel Plaza
  • Sofitel Plaza Saigon
  • Sofitel Saigon
  • Sofitel Saigon Plaza
  • Sofitel Saigon Plaza Ho Chi Minh City
  • Sofitel Saigon Plaza Hotel
  • Sofitel Saigon Plaza Hotel Ho Chi Minh City
  • Ho Chi Minh City Sofitel
  • Sofitel Ho Chi Minh City
  • Sofitel Hotel Plaza Saigon
  • Sofitel Saigon Plaza Hotel
  • Sofitel Saigon Plaza Ho Chi Minh City
  • Sofitel Saigon Plaza Hotel Ho Chi Minh City

You should know

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.