2/10 Terrible
Verified traveller
Travelled with family
26 Jul 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT stay here
Stayed for 5 nights and booked three rooms total. Nothing about our stay is pleasant. Maybe a night or two at most are doable without any kids.
Cleanliness: One out of three rooms smelled like cigarette smoke, and we kept telling the front desk about the issue, but there were no available rooms. I was given a spray to use, but that didn’t help. I asked them to clean the room, hoping it would help, but it was not cleaned after three requests. Another issue was towels; you must justify why you need a towel replacement. Additionally, none of the bathroom ventilation works. The room is dirty, including the shower head and shower knobs, the air conditioner (black stuff), and the microwaves
Food: not many options, and you constantly have to ask for them to refill everything. Saw the guy refilling the utensils, and some fell on the floor instead of throwing them away, he put them back inside the box for use
Pool: The floors are not cleaned well. It is expected that the floors will be wet, but slimy and wet means they aren’t cleaned, which caused my daughter to slip and hit her head. What made it worse is that none of the ice makers on each floor are working, so you have to ask for ice at the front desk.
Out of everyone working there, Allen, who works at night, is the only one you can rely on.
Key card: You need to reactivate it every day.
The issues we encountered are just half of the problems mentioned above.
Verified traveller
Stayed 5 nights in Jul 2025
