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The Mercer

4.0 star property

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Photo gallery for The Mercer

A modern high-rise building with a prominent corner entrance, large windows, and a visible name sign for 'The Mercer Central'.
A modern living room with a flat-screen TV, a sofa, and a window with curtains.
A modern hotel room with a large bed, a glass-enclosed shower, a vanity with a mirror, and a small seating area.
A hotel room with a built-in ironing station, a bed, a desk with a lamp, and a wardrobe.
A modern gym with treadmills, an elliptical, and a stationary bike.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
29 Jervois Street, Sheung Wan, Hong Kong
  • Place, Soho
    ‪3 min walk‬
  • Place, Victoria Harbour
    ‪5 min walk‬
  • Place, Lan Kwai Fong
    ‪8 min walk‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪31 min drive‬

Room options

View all photos for Studio Executive

A modern hotel room with a large bed, a TV, a desk, and a window with curtains.

Studio Executive

7.4 out of 10
Good
(3 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Studio Premier

A modern hotel room with a large bed, a glass-enclosed shower, a vanity with a mirror, and a small seating area.

Studio Premier

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for One-bedroom Executive

A modern hotel room with a large bed, a city view through floor-to-ceiling windows, and a minimalist design.

One-bedroom Executive

7.2 out of 10
Good
(5 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 Bedroom Executive

Premium bedding, down duvets, Select Comfort beds, in-room safe

1 Bedroom Executive

  • 56 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

The Mercer

This smoke-free hotel features a 24-hour fitness center, concierge services, and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and limo/town car service are onsite.
The Mercer offers 55 air-conditioned accommodations with laptop-compatible safes and espresso makers. Select Comfort beds feature down comforters and premium bedding. LED televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, and hair dryers.

This Hong Kong Island hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the overall property condition at The Mercer. During your stay, you're just a quick walk from Hong Kong - Macau Ferry Terminal. Free WiFi in public areas, a 24-hour gym, and dry cleaning service are available.
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Just a 4-minute walk from PMQ and 5 minutes by foot from Victoria Harbour
As a guest of The Mercer, you'll find a 24-hour fitness center, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. The business-friendly The Mercer also features concierge services, laundry facilities, and dry cleaning/laundry services.

This Art Deco Hong Kong Island hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 31 floors
  • Art Deco architecture
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Mercer Boutique
Mercer Boutique Hong Kong
Mercer Boutique Hotel
Mercer Boutique Hotel Hong Kong
Mercer Hong Kong Hotel
Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong Hotel
Citadines Mercer Hotel
Citadines Mercer
The Mercer Boutique Hotel
Citadines Mercer Hong Kong Aparthotel
Citadines Mercer Aparthotel
The Mercer Hong Kong
The Mercer Hotel
The Mercer Hong Kong
The Mercer Hotel Hong Kong
Citadines Mercer Hong Kong

The Mercer Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 466 out of 1001 reviews
Rating 8 - Good. 411 out of 1001 reviews
Rating 6 - Okay. 68 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very friendly staff and an awesome location in central!
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Jaymee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, helpful staff, excellent location. Good for family
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Theodore

Liked: Cleanliness, amenities, property conditions & facilities
Lovely, helpful staff. Wonderful comfortable room. Great central location.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in central Hong Kong. Walkable to some attractions. Accomodation is good, although the bed was very hard.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, amenities
Really good room with seating and dining space. We were on a dizzyingly high floor, great view.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Subhamoy

Liked: Cleanliness, amenities, property conditions & facilities
Nice location and room interiors. Very friendly staff who were helpful
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Yu Hao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with many great food options within walking distance
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities
Location 👍 Fast checkin
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Kevin

Nice room, would recommend as we went on our first HK trip. Get an taxi there and you should be golden.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Kyung Hyuk

Liked: Cleanliness, property conditions & facilities
Easy access to the Central / So many restaurants near by...
Stayed 3 nights in Jun 2023
Verified review

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is central with lots of eateries/cafes/coffee shops etc. 2 blocks away from the Sheung Wan mtr makes it extremely convenient. Busy during the day but nights are relatively quiet compared to certain areas that are more vibrant such as Mong Kok or Causeway Bay. It's our first time staying at the Mercer. We would stay here again. The room was clean and fair size with lots of drawers and storage space which we liked. The staff were helpful and polite. They even helped us call for a taxi after we checked out. Overall a good experience.
Stayed 15 nights in Apr 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Great
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and big room
Stayed 2 nights in Nov 2025
Verified review

4/10 Poor

Mr Gregor I

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Otherwise, property needs maintenance. Room was not clean in various areas. And then basic things - 1 bedroom exec does not even have one power outlet usable for charging a phone or laptop (there is one, in the desk, that no apple charger will fit)..
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location and very friendly staff. The room was a great size, but could have been cleaned a little better (stains around sink, fake eye lashes stuck to wall next to coffee station). Missing chargers on second side of bed, and bed was extra firm which made for an uncomfortable sleep. The blankout curtains were fantastic, and AC strong and quiet. Overall I would recommend depending on the nightly rate. Gym and facilities missing clean towels for use, paper only.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 3 minute walk to subway station. Near great restaurants & clubs. Highly recommend !!
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Siew Fuang Violet

Liked: Staff & service
Conveniently located near the MTR and within walking distance to Central, with many F&B options nearby.
Stayed 4 nights in Mar 2023
Verified review

8/10 Good

Carolyn D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. It was walkable to the MTR, close to restaurants and shops. The staff was friendly and helpful. The room was clean and spacious.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Yi-Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very convenient with lots restaurants nearby. Room was clean and I enjoyed the modern look.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

Tom

Liked: Cleanliness
Disliked: Amenities
no information at check in. Found a gym myself, and that the veranda was closed. The staff was difficult to communicate with in English. no lobby or place to sit down. Didn't get the chance to check out later, but they stored the luggage until the evening. The rooms are large and nice. Simple kitchen but lacking plates and equipment. Comfortable bed. Recommend the restaurant right across the street. Good food and draft beer.
Stayed 4 nights in Jan 2026
Verified review

4/10 Poor

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
On checkout we asked reception to phone for a taxi. We were told to hail a taxi outside! Not good service. Our last stay there after frequent previous stays.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THANKS
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent stay, relatively convenient to MTR

Decent stay, typical room size for HK so no complains. Location is convenient near Sheung Wan MTR station. I’d suggest taking taxi to hotel from airport express station or airport as HK generally is hilly, however doable from train station (though train station has plenty of stairs). Check out is at 11am, however counter staff are helpful and may extend if required. Overall no complains, will stay here again if in HK
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
This is a serviced apartment building, not a hotel. Good for long trips if you want to do your own laundry, but not good for short business trips since they don't have room service and the external laundry service takes 3 days.
Stayed 6 nights in Oct 2023