30 Nov 2023 by Happy Leung
Dear John,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
3 Jul 2019 by Happy Leung
Dear Valued Guest, Thank you for sharing your great review with us. It is always a pleasure to receive positive feedback. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely, Guest Experience Manager
24 May 2019 by Happy Leung
Dear Valued Guest, Thank you for your perfect review of our hotel. We are glad that you had a pleasant stay with us. We look forward to welcoming you again in the near future. Sincerely, Guest Experience Manager
28 Oct 2016 by Manager
Dear guest, We regret to hear that your experience was not up to your expectation. Your opinion is highly appreciated and will be taken into consideration by our senior management and respective department for service improvement. We hope we will have the opportunity to welcome you back again. Best, The Park Lane Hong Kong, a Pullman Hotel
25 Apr 2019 by Happy Leung
Dear valued guest, Thank you for choosing to stay at The Park Lane Pullman. We are glad that you had a pleasant stay at the hotel. We look forward to welcoming you back again in the near future. Sincerely, Guest Experience Manager
16 Jan 2019 by Happy Leung
Dear Valued Guest, We are delighted to know that you had a great experience and appreciate your feedback about our location and friendly service. Thank you once again and we look forward to welcoming you back again soon. Sincerely, Guest Experience Manager
13 Nov 2016 by Manager
Dear Robert, Thank you very much for taking the time to write this review. We are glad you you gave us 4 stars and your comment about our rooftop space and concierge service is well received. Please be assured that your feedback will be taken into consideration for improvement evaluation. We hope to welcome you to Hong Kong again soon.
The property will be renovating from 3 June 2024 to 31 August 2024 (completion date subject to change). The following areas are affected:
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
The Park Lane Hong Kong, a Pullman Hotel offers its guests a sauna and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. A business centre, 15 meeting rooms, and limo/town car service are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury The Park Lane Hong Kong, a Pullman Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Hong Kong hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge
Valet parking (surcharge) , Parking (limited spaces)
The Park Lane Hong Kong, a Pullman Hotel offers 818 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. This Hong Kong hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
PLAYT – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
SKYE Restaurant – This fine-dining restaurant specialises in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Ebb & Flow – Overlooking the garden, this café specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
SKYE Roofbar – On-site bar. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
