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Best Western Premier Ashton Suites-Willowbrook

3.0 star property

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Photo gallery for Best Western Premier Ashton Suites-Willowbrook

Pillow-top beds, in-room safe, desk, laptop workspace
Pillow-top beds, in-room safe, desk, laptop workspace
Reception
Exterior
Pillow-top beds, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
7495 W Greens Road, Houston, TX, 77064
  • Place, Willowbrook Mall
    ‪7 min walk‬
  • Place, Sam Houston Race Park
    ‪3 min drive‬
  • Place, Vintage Park
    ‪6 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Kitchen

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Kitchen

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(5 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (with Sofabed)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (with Sofabed)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

Pillow-top beds, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Premier Ashton Suites-Willowbrook

Hotel in Houston with free breakfast and a 24-hour fitness center
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a seasonal outdoor pool.
Best Western Premier Ashton Suites-Willowbrook offers 68 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 50-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 6 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 6 years old are not allowed in the swimming pool or fitness facility.

Our customers tell us they can't get enough of the helpful staff at Best Western Premier Ashton Suites-Willowbrook. During your stay, you're just a quick walk from Willowbrook Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, locker space, and a business center
  • Onsite recreation includes a 24-hour gym
  • 8 minutes by foot from Willowbrook Mall and a 2-minute drive from Houston Methodist Willowbrook Hospital
Best Western Premier Ashton Suites-Willowbrook offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Premier Ashton Suites-Willowbrook. Free self parking is available.

This 3-star Houston hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The Premier Bar & Grill - This bar serves dinner only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Premier Bar & Grill

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • High-pile carpet in room
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Administrative fee: USD 100 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Best Western Premier Ashton Suites-Willowbrook.

Property is also known as

Ashton Suites
Best Western Ashton
Best Western Premier Ashton Suites Hotel Houston
Best Western Premier Ashton Suites Houston
Best Western Premier Suites
Best Western Premier Ashton Suites-Willowbrook Hotel Houston
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook Hotel Houston

Best Western Premier Ashton Suites-Willowbrook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 419 out of 707 reviews
Rating 8 - Good. 134 out of 707 reviews
Rating 6 - Okay. 58 out of 707 reviews
Rating 4 - Poor. 29 out of 707 reviews
Rating 2 - Terrible. 67 out of 707 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for hotel and they told me I get was holding my card 100 for accidentally fee it will be release then I check with my bank and they charge me 97 for my room for no reason there was no damage or nothing I left the room clean they told me my 100 will be release but it wasn’t I had to dispute it my bank I will never use this hotel again
Stayed 1 night in Jul 2025

4/10 Poor

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
My room was at the ground floor, and it was noisy all night long. I was able to slept only 3 hours. Also, AC filter wasn’t clean , got allergies next day.
Stayed 1 night in Jul 2025

10/10 Excellent

Richerra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.
Stayed 2 nights in Jul 2025

6/10 Okay

Elizabeth, Houston

Travelled with family
Liked: Amenities, property conditions & facilities
Sofa bed with food crumbs
Stayed 1 night in Jul 2025

10/10 Excellent

VISWALINGAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Jun 2025

10/10 Excellent

Coleman

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
TV not working in the room. Breakfast should be extended to 10am.
Stayed 1 night in Jul 2025

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a good experience overall with one minor hiccup that was resolved.
Stayed 5 nights in Jul 2025

8/10 Good

Fonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breakfast complaint

My first time staying at a Best Western.. I love the spacious rooms.. my only complaint is that you couldn’t take your breakfast to your room, I had my 76 year old mom with me in another room and she didn’t want to come down and eat breakfast down is the lobby.. And that should be a choice of a paying customer…
Stayed 2 nights in Jul 2025

6/10 Okay

Kwantrell

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not going to lie room was excellent service not. The staff was stingy on certain items. If you needed extra towels or covers they’re going to ask what you need it for. Be careful if you have visitors just to see you for a couple of minutes or hours you might get charged for having extra. Recommend solo only
Stayed 2 nights in Jun 2025

6/10 Okay

Julian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Amariona

Disliked: Staff & service, property conditions & facilities
The staff communication is horrible
Stayed 4 nights in Jun 2025

8/10 Good

Michael

Safe but has an adult entertainment club beside it
Stayed 1 night in Jun 2025

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, amenities
Clean great service
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Stayed 2 nights in Jun 2025

6/10 Okay

Henry

Travelled with family
Liked: Cleanliness, amenities
I didn't like the smell in lobby. Everything else was good
Stayed 5 nights in Jun 2025

4/10 Poor

Ciarah

Stayed 1 night in Jun 2025

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness and the fact they clean the remotes. The price was well worth it and cheap and the soaps were nice Water pressure is super weak
Stayed 2 nights in Jun 2025

8/10 Good

Kenya

Stayed 2 nights in Jun 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel over all, room clean and nice, comfortable beds, great service. Conveniently located, close to restaurants and shopping.
Stayed 2 nights in Jun 2025

10/10 Excellent

Hamilton

Stayed 1 night in May 2025

6/10 Okay

Yosvany

Travelled with family and small children
Liked: Amenities
The hotel itself was okay. There were some roaches in the room, which we took care of. The manager was not so great. There were unexpected fees, which we had to pay regardless of whether we agreed or not. I don't know if I'll stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this hotel several times and have not been disappointed.🤗
Stayed 2 nights in Jun 2025

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and better than average breakfast. Would stay here again.
Stayed 2 nights in Jun 2025

6/10 Okay

Janie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was beautiful and very well maintained; however the clerk was anything but accommodating. He was downright rude and argumentative. When asked for extra pillows, he said there were none. He managed to find one and told us that guests brought their own pillowcases when extras were needed. (Due to a medical condition, it is necessary to almost sit up to sleep & not always possible to travel with extras). The water was lukewarm at best - his response was the water is hot. The clock radio had a USB port but the radio did not work - his response was there is nothing wrong with the radio. We were not complaining but thought management would want to address the problems for the next guest.
Stayed 1 night in May 2025