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Extended Stay America Premier Suites - Houston - Katy

2.5 star property

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Photo gallery for Extended Stay America Premier Suites - Houston - Katy

Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Dining
Lobby
Premium bedding, in-room safe, desk, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Business services

Explore the area

View in a map
19998 Park Row Drive, Katy, TX, 77449
  • Place, Second Baptist Church West Campus
    ‪5 min drive‬
  • Place, Katy Mills Mall
    ‪8 min drive‬
  • Place, NRG Stadium
    ‪33 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪44 min drive‬

Room options

Standard Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Standard Studio, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Bed sheets
Studio 6 Katy, TX – Energy Corridor
Katy
  • Pet-friendly
  • Gym
  • 24/7 front desk
4.2 out of 5, Very good, 201 reviews
The price is €80
includes taxes & fees
10 Aug - 11 Aug
Studio 6 Katy, TX – Energy Corridor

About this property

Extended Stay America Premier Suites - Houston - Katy

A fitness center, a 24-hour business center, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Extended Stay America Premier Suites - Houston - Katy offers 102 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. Televisions come with cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Katy hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
During your stay at Extended Stay America Premier Suites - Houston - Katy, you'll be within walking distance of Houston Methodist Continuing Care Hospital. Free WiFi in public areas, a gym, and a 24-hour business center are available.
  • Free WiFi
  • Self parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a gym
  • 8 minutes by car from Typhoon Texas and 8 minutes from Katy Mills Mall
  • Airport shuttle service available
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 797 square feet (74 square meters) and includes conference space. A fitness center, barbecue grills, and a picnic area are also featured at the business-friendly Extended Stay America Premier Suites - Houston - Katy. Parking is available for a fee.

This Katy hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Onsite parking available only on request
  • Uncovered parking on site (surcharge)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request) (for a fee)

Business services

  • 24-hour business centre
  • 797 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Candlewood Suites Houston Park 10
Candlewood Suites Houston Park 10 Hotel
Candlewood Suites Houston Park 10 Hotel Katy
Candlewood Suites Houston Park 10 Katy
Candlewood Suites Park 10
Candlewood Suites - Houston Park Row Hotel Katy
Candlewood Suites Houston Par
Candlewood Suites Houston Park 10
Extended Stay America Houston Katy I 10
Extended Stay America Suites Houston Katy I10 Katy
Extended Stay America Suites Houston Katy I10 Hotel
Extended Stay America Suites Houston Katy I10 Hotel Katy

Extended Stay America Premier Suites - Houston - Katy Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 192 out of 393 reviews
Rating 8 - Good. 102 out of 393 reviews
Rating 6 - Okay. 43 out of 393 reviews
Rating 4 - Poor. 24 out of 393 reviews
Rating 2 - Terrible. 32 out of 393 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Leigh-Ann

Liked: Cleanliness, staff & service, amenities
Convenient and the staff at the front desk friendly and helpful
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In this for contract work and stayed here for 5 days. Quiet and comfortable. Accessible to work area of my contract. Clean and accommodated for what was needed.
Stayed 5 nights in Nov 2022
Verified review

2/10 Terrible

Vikas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never come here
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Alejandro

Disliked: Cleanliness, property conditions & facilities
The room had a really bad smell and the restroom was liking . Very poor breakfast .
Verified review

2/10 Terrible

Julie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Creepy guy in the gazebo on the property was there the entire time of stay. As you walk through the front doors, matts were ratty, first sign of what was to be. Room was small, lighting in bathroom dim, carpet in room was very stained, toilet seat had pee on it, towels were thin and tiny, no bathroom trashcan, no plastic cups, no ice bucket, one tiny shampoo/conditioner. Breakfast downstairs was coffee and choice of a granola bar or a flavorless muffin. If you want cheap and the basics and an icky room, stay here. Never again. I will say the guy at the desk was very kind.
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

Paris

Liked: Staff & service
Disliked: Cleanliness
good area, found unappealing bugs around
Stayed 4 nights in Jun 2022
Verified review

4/10 Poor

Tonya

Disliked: Cleanliness, amenities, property conditions & facilities
My room was not ready at checking when I was able to get into the room it stank and the carpet was filthy I refused the room they gave me another with linoleum floors I ended up buying cleaners a mop broom and disinfectant to clean the floors I have pictures they were filthy there were no utensils could not qualify for clean sheets until a week stay the staff was not happy that I politely asked them them about their standard of clean and acceptability of those standards my last night had a leak in the bathroom from the upstairs room running the bathtub over they wanted to spray for insects while I was occupying the room a room where you can only crack the windows the hallways smell very bad and dirty carpet throughout this is not a clean standard and I told them that the carpet Keeps bacteria I feel for those who have to stay but I moved out
Stayed 7 nights in May 2022
Verified review

4/10 Poor

YASUHIKO

Liked: Staff & service
Disliked: Cleanliness, amenities
Smell is bad in the bath room.
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. They let me check in early and I was able to store my stuff there while I was waiting for my departing flight. I love extended stay and I would totally stay there again
Stayed 4 nights in Apr 2022
Verified review

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO GOOD
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities

Bad night sleep

Bed was horrible. Everything else was great
Stayed 1 night in Apr 2022
Verified review

6/10 Okay

Pierre

Liked: Amenities
Maintenance is what this place needs, all the issues I’ve seen are issues that can be fixed easily.
Stayed 2 nights in Apr 2022
Verified review

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
necesito mi reembolso, ellos no quieren darme mi reebolso cuando ni siquiera use el hotel, ingrese en dos ocasiones al hotel a preguntar por mi habitación y dijeron que no tenian habitaciones disponibles, necesito mi dinero
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice place for my little girl and I to stay. Very safe environment and the staff were very kind and helpful! Definite place to come back to!!
Stayed 2 nights in Nov 2021
Verified review

6/10 Okay

Tamara

Disliked: Amenities
Took a while to check in as there was only one housekeeper doing all the rooms on a Saturday, but we were trying to check in a little earlier than 3. She finished up a room for us but our second room was not ready until after 3p though which wasn't a problem seeing that we had somewhere to be at that time. They will no longer be serving breakfast. We were told that corporate was stopping it and they were just using up the supplies they had left which was granola bars and coffee. People very much live here with dogs but it isn't run down and the lobby is decorated decent. The beds were comfortable and the night auditor was very nice to bring extra blankets and pillows to our rooms. The rooms were decent sized and the handicapped accessible bathroom was good for my mother who needed the elevated toilet and the grab bar next to it. The price paid was fair for one weekend night. No pool though there is another extended stay less than ten minutes from this property that has an outdoor pool.
Stayed 1 night in Nov 2021
Verified review

6/10 Okay

lana

Liked: Cleanliness, amenities, property conditions & facilities
supplies are limited
Stayed 2 nights in Oct 2021
Verified review

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The receptionist at the front desk was friendly and helpful. The hotel was clean however felt like it was cleaned in a hurry. There is a laundry facility on the first floor as well as a gym.
Stayed 3 nights in Jul 2021
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend this area. Had a moldy smell.
Stayed 13 nights in May 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2021
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Asked to Cancel and Refund because Mold Scent in Lobby and Room Went and Stayed elsewhere. Problem from Storm that messed up a lot of Places that was bad for Houston and Surrounding Areas
Stayed 1 night in Mar 2021
Verified review

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tristemente hicimos la reservación, la pagamos y al llegar despues de una hora manejando el hotel estaba sin habitaciones diaponibles, llamamos varias veces pero nadie contesto, necesito el reembolso de mi dinero.
Stayed 1 night in Feb 2021
Verified review

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Loud noises a night, security present due to complaints, stinky smell
Stayed 1 night in Jul 2020
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Very weird smell in room. Internet is terrible. Sheets didn’t seem clean. No remote in room
Stayed 2 nights in May 2020
Verified review

4/10 Poor

Alyssa

Disliked: Cleanliness, staff & service

Won’t be returning.

No housekeeping services we’re available due to the coronavirus unless you stayed for 7 days we stayed for 6. There were roaches in the kitchen area of the room the second to the last day we were there. Some of the staff were helpful but one guy in particular was rude every time we would ask for toilet paper, fresh towels, or new sheets. To top it off, police were arresting people by our car and the guy at the front was more interested in watching the police than helping us, as we were told to come back later. He wasn’t even reassuring when we inquired if our car may have been broken into. Luckily it wasn’t.
Stayed 5 nights in Mar 2020
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They has roaches on couch and in bathroom, entry door was dirty with Cheeto puff fingerprints and they cancelled my reservation with giving me notice after I called and confirmed I was going to be late checking in.. then overall refused to contact manger after we insisted 4 times. The clerk said she didn’t know how that would help then finally called.. clearl said they were full when they truly wasn’t. She was holding rooms for other reservations until her manager told her to give us one of the vacant rooms.. I took pictures and called to reply then and as of today NOBODY HAS YET CALL ME BACK. We left and found somewhere else to stay.
Stayed 8 nights in Mar 2020