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Aparthotel

Four Points by Sheraton Houston - CITYCENTRE

4.5 star property

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Photo gallery for Four Points by Sheraton Houston - CITYCENTRE

Outdoor pool
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Food and drink
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Houston, TX
  • Place, CityCentre
    ‪1 min walk‬
  • Place, Town and Country Village
    ‪7 min walk‬
  • Place, Memorial City Mall
    ‪1 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

Room options

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  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,559 reviews
The price is €105
includes taxes & fees
5 Jul - 6 Jul
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About this property

Four Points by Sheraton Houston - CITYCENTRE

This smoke-free aparthotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and self parking. Each apartment boasts a fireplace and offers free WiFi and a TV. Added amenities include free wired internet, room service, and premium bedding.
Four Points by Sheraton Houston - CITYCENTRE offers 171 accommodations with fireplaces and safes. Beds feature premium bedding. Televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.
During your stay at Four Points by Sheraton Houston - CITYCENTRE, you're just a quick walk from CityCentre. You'll find features like free WiFi in public areas and a free area shuttle, plus an outdoor pool. This luxury aparthotel has 171 apartments on 14 floors. Each apartment includes amenities such as free WiFi and a fireplace.
  • Each apartment offers a fireplace, satellite TV, and room service
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Steps from CityCentre and a 2-minute drive from Memorial City Mall
  • Free local-area shuttle service
  • Pets welcome for free (restrictions apply)
Four Points by Sheraton Houston - CITYCENTRE offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There's an onsite 24-hour business center. Event space at this aparthotel measures 2713 square feet (252 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the luxury Four Points by Sheraton Houston - CITYCENTRE. A free area shuttle within 5 mi is available. For a fee, parking is available.

This 4.5-star Houston aparthotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:30 AM.
Four Points by Sheraton Houston - CITYCENTRE has a restaurant on site.
Room service (during limited hours) is available.

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Weight limit: 30 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Four Points Houston West
Four Points Sheraton Hotel Houston West
Four Points Sheraton Houston West
Sheraton Four Points Houston West
Four Points Sheraton Houston CITYCENTRE Hotel
Four Points Sheraton CITYCENTRE Hotel
Four Points Sheraton Houston CITYCENTRE
Four Points Sheraton CITYCENTRE
Four Points by Sheraton Houston CITYCENTRE
Four Points by Sheraton Houston - CITYCENTRE Houston
Four Points by Sheraton Houston - CITYCENTRE Aparthotel
Four Points by Sheraton Houston - CITYCENTRE Aparthotel Houston

Four Points by Sheraton Houston - CITYCENTRE Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 299 out of 890 reviews
Rating 8 - Good. 295 out of 890 reviews
Rating 6 - Okay. 164 out of 890 reviews
Rating 4 - Poor. 77 out of 890 reviews
Rating 2 - Terrible. 55 out of 890 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff took the extra step to make sure we were pleased.
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold on walls, rusty restroom just very disappointing
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Ben

Liked: Staff & service
Disliked: Property conditions & facilities
The room we stayed is really small and needs update. It feels like a motel and Is is definitely not what we expected. We were very much disappointed
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
Lobby was spectacular, rooms were atrocious! Breakfast was expensive for what it was, will be finding another spot in the future..
Stayed 4 nights in Feb 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Booked a suite with two queen beds and a sofabed. Sofabed was broken. Couch was sunken in. The room is noisy and dated. Heard thumping and bumping so loud it sounded like they were remodeling the room sabove me and next to me. Had to sleep on an old rollaway bed because they didnt have any other rooms avilble. Awakened by toilets flushing. Not pleased at all and i will be asking for a refund.
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Rude

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Completely rude front desk. I work for a disaster/emergency company. My husband is a police officer. We were both on call for very inclement weather. I booked the room for both of us. My husband checked in around 930. Happened to have one of my companies shirts on desk attendant said: oh, no are there a bunch of y’all coming again? That was the worst night of my life, comments about there were so many of us, shutting down the bar, etc (we had a convention there and booked SEVERAL rooms there a month or so before)... he told her no, they were working late for the weather. She told him “oh thank goodness”. I checked in To a different attendant around 5 am after a nearly 18 hour shift with the weather. I asked for a late check out and she said no problem, don’t worry about the charge, planned on checking out at 2pm. At 140 I called the front desk and asked for maybe 20 more mins she said no problem. At 225, I went to check out and the attendant said well, now I have to charge you $30 more bc you stayed late. Seriously. And they were NOT busy. You’re literally in the parking lot next to my company. Don’t worry. We won’t have 100+ people stay with you anymore.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean rubes nice friendly staff know if she’s whatsoever
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Fourpoint

Disliked: Amenities, property conditions & facilities
Rooms was so out dated.tub had rust in it ice machine was not working on the 9th floor.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs down

They shut the water off to the entire hotel for the whole day. Poorly managed and hotel is in need of a update.
Stayed 3 nights in Dec 2019
Verified

4/10 Poor

jeff

Disliked: Property conditions & facilities
Lipstick on a pig. Once past the lobby the hotel is 1980ish. Very tired. I feel like I was tricked
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Bad exeprience!

Very very very uncomfortable bed and the AC unit was load like an air plane!!! Very bad experience!
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They did not give me the room I had reserved and also said breakfast was not included--despite it clearly bring listed as included. They could not move me to the correct room type because they said they were booked. They did comp my breakfast, however towards the end of the week they started trying to charge me for breakfast again. Disappointed.
Stayed 4 nights in Nov 2019
Verified

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location but was surprised by the quality of the actual hotel. No valet and had to park outside. The room carpeting looked about 40 years old. The heater-A/C was like from a motel. The beds were very comfortable though. I was put in a handicapped room so the features were all pretty low.
Stayed 1 night in Nov 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great and so was the breakfast. The hotel itself is horrible. The beds were super uncomfortable, the water drained extremely slow in the bathtub and in the sink, there was a hole on the ceiling of our room, the noises you hear through the wall were super annoying, and the hotel was just old and ugly. This hotel is too old for the location and it needs a major renovation.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only booked a single room with a long bed but was put into a suite at no extra cost
Stayed 1 night in Oct 2019
Verified

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old and run down. It smelled moldy and the furniture is broken.
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at the front desk! Thank you to the young lady and the manager for a great stay! We stayed for a night with two small kids and they kindly updated the room, offered breakfast and even allowed a late checkout. Expedia offers free shuttle from the airport to the hotel but this hotel doesn’t provide that service. *Expedia we paid for breakfast and hotel didn’t get that information, please remove the expensive shuttle to the airport, Four Points don’t take guests to the airport.
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Room wasn't cleaned properly. The coffee from the day before was still in the coffee maker. A rag/towel was left behind on top of the desk. On the staff side though I want to thank Tamera for her amazing customer service she was super friendly and would always greet me every time I would come in or leave the hotel. I could tell she loved providing great service which she delivered! More front desk people like Tamera!
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Wafik

Liked: Cleanliness, staff & service, amenities
Property should be renovated. Lighting in the room is not distributed properly and the AC sound is noisy
Stayed 4 nights in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service

Business trip

Bad smell and needs some updating. The restaurant and bar staff were excellent but some of the front desk staff were not that friendly (only a couple) the rest were fine. However, the location is excellent
Stayed 5 nights in Sep 2019
Verified

2/10 Terrible

Kim

Disliked: Cleanliness, amenities, property conditions & facilities
There are bars on the walkway... no lamps or power next to the bed, no dresser... carpet felt dirty... bathroom was falling apart, shower was leaking upwards when on, tiles were broken in the bathroom floor... really sketchy. My coworker also got stuck here at the same time, and when she checked in, the receptionist said “we normally don’t put single women on the outside, but we’re out of rooms”
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at all levels are extremely helpful and have a sole purpose of making the guests as comfortable as possible. Very helpful warm and friendly.
Stayed 17 nights in Sep 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Rooms need serious upgrades. Paint peeling off the walls, old carpet are a couple of the most obvious issues We noticed.
Stayed 1 night in Sep 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ok pla e. In need of renovation. Selected for it's location to City Center.
Stayed 1 night in Sep 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Rooms need to be updated

Me and my family used to love staying here but we will no longer stay here. The rooms are so outdated and have a odor. The room is so humid that some of the fixtures are rusting. The lobby and eating area are updated. Four Points really needs to remodel the rooms for the proce they are charging.
Stayed 1 night in Aug 2019