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Grand Tuscany Hotel

4.0 star property

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Photo gallery for Grand Tuscany Hotel

Down duvets, pillow-top beds, in-room safe, desk
Lounge
Lounge
Living area
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
12801 Northwest Fwy, Houston, TX, 77040
  • Place, Cinemark Tinseltown Houston 290
    ‪7 min walk‬
  • Place, Daikin Park
    ‪16 min drive‬
  • Place, NRG Stadium
    ‪21 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪28 min drive‬

Room options

View all photos for Standard Double Room

Down duvets, pillow-top beds, in-room safe, desk

Standard Double Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Single Room

Down duvets, pillow-top beds, in-room safe, desk

Standard Single Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Single Room, Pool View

Down duvets, pillow-top beds, in-room safe, desk

Junior Single Room, Pool View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, Pool View

Down duvets, pillow-top beds, in-room safe, desk

Junior Double Room, Pool View

  • Sleeps 4
  • 2 Queen Beds

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About this property

Grand Tuscany Hotel

Family-friendly hotel with a lazy river, in the vicinity of Sam Houston Race Park
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a lazy river, and a conference center are onsite.
Grand Tuscany Hotel offers 280 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters. 36-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

This Houston hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a lazy river, a fitness center, and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the pool at Grand Tuscany Hotel. During your stay, you'll be close to Karbach Brewing. Free WiFi in public areas, a restaurant, and a gym are available.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free RV/bus/truck parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Splash around at the lazy river or swim in the seasonal outdoor pool
  • Services include a porter, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the comfortable accommodations and the pool
  • 12 minutes by car from CityCentre and 14 minutes from Sam Houston Race Park
Grand Tuscany Hotel offers its guests a seasonal outdoor pool, a lazy river, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include 8 meeting rooms and coworking spaces. Event space at this hotel measures 19000 square feet (1765 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Grand Tuscany Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Grand Tuscany Hotel was completed in October 2019.

This 4-star Houston hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.
Brasserie - This restaurant serves breakfast, lunch, and dinner.
Venetian Grill and Bar - This bar serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Barista - Onsite café. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free RV/bus/lorry parking on site
  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 25 for adults and USD 10 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Barista
  • Brasserie
  • Venetian Grill and Bar

Things to do

  • Gym
  • Lazy river
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • High chair
  • Lazy river
  • Mini-fridge
  • Pool gate
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre (19,000 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (183 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • 100% renewable energy
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1983
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - October 2019
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 25 for adults, and USD 10 to 25 for children
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 20.00 per day (in/out privileges)
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open March 31 and close October 31.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza Northwest-Brookhollow
Crowne Plaza Northwest-Brookhollow Hotel
Crowne Plaza Northwest-Brookhollow Hotel Houston
Crowne Plaza Northwest-Brookhollow Houston
Crowne Plaza Northwest Brookhollow
Crowne Plaza Northwest-Brookhollow Hotel Houston
Crowne Plaza Northwest-Brookhollow Hotel
Crowne Plaza Northwest-Brookhollow Houston
Houston Crowne Plaza Northwest-Brookhollow Hotel
Hotel Crowne Plaza Northwest-Brookhollow
Crowne Plaza Northwest Brookhollow
Crowne Plaza Northwest-Brookhollow Hotel Houston
Crowne Plaza Northwest-Brookhollow Hotel
Crowne Plaza Northwest-Brookhollow Houston
Hotel Crowne Plaza Northwest-Brookhollow Houston
Houston Crowne Plaza Northwest-Brookhollow Hotel
Hotel Crowne Plaza Northwest-Brookhollow

Grand Tuscany Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 506 out of 1122 reviews
Rating 8 - Good. 190 out of 1122 reviews
Rating 6 - Okay. 145 out of 1122 reviews
Rating 4 - Poor. 101 out of 1122 reviews
Rating 2 - Terrible. 180 out of 1122 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kayla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Thank you for the great experience!
Stayed 2 nights in Apr 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

6/10 Okay

Anjanette

Stayed 1 night in May 2024

8/10 Good

Ajaysia

Stayed 3 nights in Apr 2024

10/10 Excellent

Linda

Stayed 3 nights in May 2024

10/10 Excellent

Misheal

Stayed 2 nights in Mar 2024

2/10 Terrible

Lesly

Stayed 3 nights in Jun 2024

10/10 Excellent

Mariah

Liked: Cleanliness
.
Stayed 2 nights in Feb 2024

10/10 Excellent

joni

Stayed 1 night in Jun 2024

8/10 Good

April

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

2/10 Terrible

ashley

Disliked: Property conditions & facilities
Didn’t get to stay because the power was out and having a hard time getting refunded back.
Stayed 3 nights in May 2024

8/10 Good

Roshaunn

Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica, Athens

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing Emerson. Shannon
Stayed 3 nights in Feb 2024

2/10 Terrible

Bill

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Turned me away at the door do to damage from a storm. Never notifies me a now won’t return Expedia calls so I’m not getting a refund. Expedia and the hotel suck.
Stayed 2 nights in May 2024

2/10 Terrible

Tatyana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights was off
Stayed 1 night in May 2024

10/10 Excellent

Fuechee

Stayed 1 night in May 2024

10/10 Excellent

Sanai

Stayed 4 nights in May 2024

10/10 Excellent

Jaquita

Stayed 2 nights in May 2024

2/10 Terrible

Maria del Pilar, Mexico

Stayed 3 nights in May 2024

10/10 Excellent

DERIK

Liked: Cleanliness
Stayed 1 night in May 2024

2/10 Terrible

Darren

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
N/A
Stayed 2 nights in May 2024

10/10 Excellent

Jennifer, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and comfortable rooms.
Stayed 1 night in May 2024

6/10 Okay

Lorena

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

2/10 Terrible

Yu Yang

Business traveller
We rated overall rating one star with three stars on all other questions because, as per Expedia, the property manager was not able to issue the refund even the hotel was the one who could not check in and provided us alternative solutions due to the power outage. 3 stars from the rest were for the experiences we encountered that night at the hotel before we left. We arrived Double Tree hotel around 18:15 on May 16, 2024, the hotel had power outage due to the severe storm weather that evening. The concierge and customer service desks were not helpful on providing the updated info at all. All they said was that they were also waiting for more info from their GM. Luckily they were at least able to provide us water bottles upon our request. We sat there from 18:15 to around 21:00 with no further updates or any proposed solutions, so we booked another hotel in different cities. When we arrived another hotel, Comfort Inn around IAH airport, it also had power outage, but its GM greeted all the incoming guests at the front door and answered our questions. Comfort Inn GM said we could either get the full refund due to the weather and the power outage, or she could assist to online check in with the emergency room cards. Here you should be able to see how different management treating its valuable customers especially during the special circumstance. I rated that particular Comfort Inn 5 stars because of that, and so Double Tree in this location only received 1 star.
Stayed 1 night in May 2024

2/10 Terrible

Nairobi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was closed and guest weren’t notifed. Terrible experience with Expedia. I will never book anything with Expedia ever again in my life.
Stayed 2 nights in May 2024