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Heritage Place Houston Brookhollow

3.0 star property

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Photo gallery for Heritage Place Houston Brookhollow

Reception
BBQ/picnic Area
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Standard Room
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Housekeeping
  • Gym
  • Laundry

Explore the area

Map
2504 North Loop West, Houston, TX, 77092
  • Daikin Park
    ‪11 min drive‬
  • Toyota Center
    ‪12 min drive‬
  • George R. Brown Convention Center
    ‪13 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪34 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

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  • Parking included
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The price is €68
for 1 room
includes taxes & fees
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About this property

Heritage Place Houston Brookhollow

Hotel with free parking, in the vicinity of Downtown Aquarium
This smoke-free hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a seasonal outdoor pool, and a business center. Housekeeping is available on request.
Heritage Place Houston Brookhollow offers 197 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Heritage Place Houston Brookhollow. During your stay, you'll be within walking distance of Memorial Hermann Greater Heights Hospital. Features include free WiFi in public areas and free self parking, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 11 minutes by car from Downtown Aquarium and 11 minutes from CityCentre
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Heritage Place Houston Brookhollow offers its guests an outdoor pool and a fitness center. There's a coffee shop/cafe on site. A 24-hour business center and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 468 square feet (43 square meters) and includes conference space. A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Heritage Place Houston Brookhollow. Free self parking is available.

This Houston hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Things to do

  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • 468 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Grab bar near toilet (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation, per stay (maximum USD 200 per stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay
  • 0.53 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 40 per accommodation, per stay (maximum USD 200 per stay)
  • Service animals are exempt from fees
  • Management fee: USD 100.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in December and close in December.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heritage Houston Brookhollow
Heritage Place Houston Brookhollow Hotel
Courtyard by Marriott Houston Brookhollow
Heritage Place Houston Brookhollow Houston
Heritage Place Houston Brookhollow Hotel Houston

Heritage Place Houston Brookhollow Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 74 out of 129 reviews
Rating 8 - Good. 32 out of 129 reviews
Rating 6 - Okay. 10 out of 129 reviews
Rating 4 - Poor. 6 out of 129 reviews
Rating 2 - Terrible. 7 out of 129 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

henric

Travelled with group
Stayed 3 nights in Apr 2025

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the Price, comfortable and clean bedding.

This is an old Courtyard hotel, it still has the feel but not all the extras. For the price it was worth it, the rooms were clean, the bed felt safe. The location was perfect for me and I might stay again in the area. The treadmills worked and I was pleased to use the exercise room. No breakfast but a Denny’s across the street.
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service

Nothing special

Average hotel for the price. Rooms were decent but nothing special. The hall has an odd odor but at least it didn't seem into the rooms.
Stayed 1 night in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Great for the most part.
Stayed 1 night in Apr 2025

8/10 Good

Violeta

Business traveller, Travelled with group
Liked: Cleanliness
It was nice
Stayed 2 nights in Apr 2025

10/10 Excellent

eduard

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
convenient location, close to highway.
Stayed 1 night in Apr 2025

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice
Stayed 1 night in Apr 2025

8/10 Good

Danielle, Tacoma

Liked: Cleanliness
This was like my 3rd time staying here. Always nice staff. Easy check in. Clean rooms.
Stayed 1 night in Apr 2025

6/10 Okay

Gregory

Travelled with pets
Liked: Staff & service
On the positive side, the manager ran my card for the deposit and attached the pet fee to the deposit thus avoiding my card being charged for two amounts. The fee was for my two dogs. The room was adequate, however the toilet paper bar was missing on both which made it annoying. Now the bad part. The car parked next to mine got robbed of its four tires. The day of check out I was missing two lugs on my tire. I was given a partial refund of the pet fees for the inconveniences. Here’s my complaint, if the hotel knows that guests are getting stuff stolen, they nee to try to find a way, what that is, I don’t know? As much as I appreciate the partial refund which was a good gesture. I can’t in good conscience recommend this hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Anthony

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
Not to bad!!! But no breakfast
Stayed 3 nights in Apr 2025

8/10 Good

Ted

Liked: Cleanliness
The soap container was empty and only one small soap bar. The property needs a PIP.
Stayed 2 nights in Apr 2025

10/10 Excellent

Na-im

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Thy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay
Stayed 4 nights in Apr 2025

8/10 Good

Gaven

Stayed 1 night in Apr 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has easy access to the highway. Shopping is available within a few blocks. The rooms smell was good.The courtyard looked nice. The halls were clean and quiet.
Stayed 2 nights in Apr 2025

6/10 Okay

Stacie, Houston

Liked: Staff & service
Disliked: Amenities
The price was right,but you get what pay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Daveion

Stayed 2 nights in Apr 2025

10/10 Excellent

Leonel

Stayed 1 night in Apr 2025

8/10 Good

Kevin

Stayed 2 nights in Apr 2025

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities

Not happy

We didn’t get there until about 11:30 pm and despite having a reservation we got the very last room and the door to the bathroom didn’t close all the way. We had no Kleenex and they advertised having a cafe they didn’t have one. I was very disappointed in the hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay, and Rosa is a wonderful manager with excellent customer service!
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025