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Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

Exterior
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Exterior
Exterior
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
10500 Katy Freeway, Houston, TX, 77043
  • CityCentre
    ‪5 min walk‬
  • Memorial City Mall
    ‪18 min walk‬
  • Memorial Hermann Memorial City Medical Center
    ‪18 min walk‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Accessible Bathtub (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Queen Beds, Accessible (Communications)

  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

Hotel with free breakfast, near Memorial City Mall
An outdoor pool, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Holiday Inn Express & Suites Houston - Memorial City Centre by IHG offers 123 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express & Suites Houston - Memorial City Centre by IHG. During your stay, you're just a quick walk from Houston Community College - Energy Corridor. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 12 minutes by foot from CityCentre and a 3-minute drive from Memorial City Mall
Holiday Inn Express & Suites Houston - Memorial City Centre by IHG offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center and meeting rooms. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express & Suites Houston - Memorial City Centre by IHG. Self parking is free.

This Houston hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:30 AM. An additional breakfast is available daily for a fee.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Houston W Memorial City Area Hotel
Holiday Inn Express Houston W Memorial City Area
Express Houston W Memorial Ci
Holiday Inn Express Suites Houston W Memorial City Area
Holiday Inn Express Suites Houston Memorial City Centre
Holiday Inn Express Suites Houston Memorial City Centre by IHG

Holiday Inn Express & Suites Houston - Memorial City Centre by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 705 out of 1001 reviews
Rating 8 - Good. 144 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 63 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Stayed 1 night in Jan 2025

10/10 Excellent

GeoDessah, Nacogdoches

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ! The staff was extremely nice and helpful
Stayed 1 night in Mar 2025

2/10 Terrible

Dianne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
3 days in a row the people above us were stomping, jumping and running at 2 and 3 in the morning. I called the office the first night and after an hour tey stopped. Next night called the lady at front desk told me to be respectable as it was a family with 4 toddlers checking in at 3 am and needed to give them time. 1.5 hours later they stopped. Happened 3rd night. They made them stop
Stayed 4 nights in Mar 2025

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great trip

Very clean and friendly staff
Stayed 5 nights in Mar 2025

8/10 Good

jim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk manager would not allow a late check out because i booked through a third party. This isnt right.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tamiko

Stayed 1 night in Mar 2025

6/10 Okay

Van

Stayed 2 nights in Mar 2025

10/10 Excellent

Gonzalo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ZaKiyyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonder and the staff was exceptional.
Stayed 2 nights in Mar 2025

10/10 Excellent

Blake and Randi, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Rooms
Stayed 2 nights in Mar 2025

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

It was ok

It was clean, but the wash cloths had a sour odor to them. The makeup removers also smelled bad. The bed was comfortable, but we would have preferred a regular sofa over that chaise lounge. The exit door at the bottom of the stairs, to the parking lot was misaligned and would not close securely. I told the customer service staff and they said it was a maintenance issue that they were aware of.
Stayed 1 night in Mar 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Ronakkumar

Stayed 1 night in Jan 2025

10/10 Excellent

Kencia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean space and nice and friendly staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Martha

Travelled with family
Liked: Property conditions & facilities

Hotel

We were there for a baby shower that was close by. The hotel was excellent and clean. Spacious rooms
Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place. Very clean and modern.

Very nice hotel in the Memorial area, easy to find and close to the medical facilities if you need a place to stay for that.
Stayed 1 night in Feb 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Noe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was close to many restaurants, unfortunately room next door was very noisy, couple got into a fight then loud music. We could not rest
Stayed 5 nights in Feb 2025

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Room

Everything was clean and nice definitely coming back when visiting Houston
Stayed 1 night in Feb 2025

10/10 Excellent

mahmoud, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

JOEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Kyoungchan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good and clean

Stayed 1 night in Feb 2025