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Hotel Willowbrook

2.5 star property

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Photo gallery for Hotel Willowbrook

Lobby
Exterior
Classic Double or Twin Room
Classic Double or Twin Room | Meeting facility
Classic Double or Twin Room

Reviews

4.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

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9050 Mills Rd, Houston, TX, 77070
  • Place, Aerodrome
    ‪10 min walk‬
  • Place, Willowbrook Mall
    ‪17 min walk‬
  • Place, Bowlero Willowbrook
    ‪3 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪19 min drive‬

Room options

View all photos for Classic Single Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Classic Single Room

  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Senior Single Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Senior Single Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Willowbrook

Along with concierge services, this smoke-free hotel has dry cleaning and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and a front-desk safe are onsite.
Hotel Willowbrook offers 83 accommodations with irons/ironing boards and complimentary toiletries. Accommodations offer separate dining areas. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)).

Bathrooms include shower/tub combinations. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

During your stay at Hotel Willowbrook, you'll be within walking distance of Aerodrome. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self parking and RV/bus/truck parking
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • 14 minutes by foot from Aerodrome and a 2-minute drive from Houston Methodist Willowbrook Hospital
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Hotel Willowbrook also features concierge services, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Houston hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave
  • Mini-fridge
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
Property Registration Number 412714718
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Hotel Willowbrook Reviews

Reviews

4.8
Rating 10 - Excellent. 3 out of 19 reviews
Rating 8 - Good. 3 out of 19 reviews
Rating 6 - Okay. 1 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 10 out of 19 reviews

4.8/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Kimberly

Disliked: Cleanliness, amenities, property conditions & facilities
No sign outside. room smelled and had roaches in room. I brought my own liens and still trying to get be $50 security deposit back.
Stayed 1 night in May 2026

10/10 Excellent

Mariam

Stayed 1 night in Apr 2026

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, quiet, feels safe
Stayed 1 night in Apr 2026

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was out of service, the hotel was dirty, bugs were on the wall, mattress were outside near the garbage, sign on the building was scraped off, terrrible spot!
Stayed 4 nights in Mar 2026

2/10 Terrible

Tiara

Stayed 1 night in Mar 2026

10/10 Excellent

Aisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Mar 2026

8/10 Good

Corey

Stayed 1 night in Mar 2026

2/10 Terrible

Alazia

Disliked: Staff & service, property conditions & facilities
Roaches in room 405 Alazia Bufford thats my name Stayed 3/13-16th Nobody came to clean up rooms Overall it look abandoned and staff was nice but hotel was a flop
Stayed 3 nights in Mar 2026

8/10 Good

BRODRICK, Ty Ty

Stayed 3 nights in Mar 2026

2/10 Terrible

Crystal, Elmwood park

Disliked: Cleanliness, staff & service, amenities
Hotel was poorly maintained, dirty and had a bad smell. Conditions worsened through the elevator and hallway as we made it to our room. As soon as we entered we noticed several cockroaches! We immediately left and requested a refund and the person at the counter said they were aware but the roaches were only confined to a couple rooms. I have yet to receive an email confirming refund was issued
Stayed 1 night in Mar 2026

2/10 Terrible

Cordell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was the worst I ever stayed in...the room smells bad very outdated & not clean I will never stay here again looks nothing like the pictures they portray online
Stayed 3 nights in Feb 2026

6/10 Okay

jon

Liked: Staff & service
Disliked: Cleanliness, amenities
Super friendly staff. Hotel just needs some me work in terms of cleanliness and appeal. Maybe fresh paint. And new carpet would be a perfect stay.
Stayed 3 nights in Feb 2026

2/10 Terrible

Hakeem

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Car Parking was secure that’s all.
Stayed 3 nights in Feb 2026

2/10 Terrible

Tram

Stayed 2 nights in Feb 2026

2/10 Terrible

Brian

Stayed 1 night in Feb 2026

8/10 Good

cheyenne

Travelled with group
Liked: Amenities
4 stars for service. 3.5 stars the hotel. This hotel is under new management, so in the 2 weeks of them owning it, they did a nice job. I think there were some parts about the stay that made me give it 3.5. But the amazing service gets a 4. They were very accommodating our first night, helped us out. Pool is closed, but they are fixing it. They said they have big plans for it, so i’m excited to see how far they go with it. Standard brekkie, but saved the day. We enjoyed our stay very much. Thank you and good luck to the new management.
Stayed 2 nights in Feb 2026

4/10 Poor

Tia

Stayed 1 night in Feb 2026

4/10 Poor

Myriam

Disliked: Amenities, property conditions & facilities
el estacionamiento super bien,la comida era algo muy simple
Stayed 2 nights in Feb 2026

2/10 Terrible

Yenisbel

Stayed 1 night in Feb 2026