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MainStay Suites Texas Medical Center/Reliant Park

2.5 star property

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Photo gallery for MainStay Suites Texas Medical Center/Reliant Park

Lobby
Full-sized fridge, microwave, oven, stovetop
Suite, 1 Queen Bed with Sofa bed, Non Smoking
Outdoor pool, pool loungers
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
3134 Old Spanish Trl, Houston, TX, 77054
  • Place, Houston Zoo
    ‪3 min drive‬
  • Place, MD Anderson Cancer Center
    ‪3 min drive‬
  • Place, Rice University
    ‪5 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪32 min drive‬

Room options

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

7.8 out of 10
Good
(31 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

8.6 out of 10
Excellent
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds

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About this property

MainStay Suites Texas Medical Center/Reliant Park

Family-friendly hotel with area shuttle service and a 24-hour fitness center
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a 24-hour business center, a seasonal outdoor pool, and a business center. Weekly housekeeping is available.
MainStay Suites Texas Medical Center/Reliant Park offers 89 air-conditioned accommodations with DVD players and laptop-compatible safes. Accommodations offer separate sitting areas and include dining tables. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at MainStay Suites Texas Medical Center/Reliant Park. During your stay, you'll be within walking distance of Hermann Park. Features include free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from Houston Zoo and a few minutes from MD Anderson Cancer Center
  • Free local-area shuttle service
MainStay Suites Texas Medical Center/Reliant Park offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. A 24-hour business center and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly MainStay Suites Texas Medical Center/Reliant Park. A free area shuttle within 3 mi is available. Free self parking is available.

This Houston hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 3 mi
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Dining table
  • DVD player
  • Free area shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 538 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open October 01 and close February 25.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel
MainStay Suites Texas Medical Center/Reliant Park Houston
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel Houston

MainStay Suites Texas Medical Center/Reliant Park Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 415 out of 1005 reviews
Rating 8 - Good. 259 out of 1005 reviews
Rating 6 - Okay. 141 out of 1005 reviews
Rating 4 - Poor. 93 out of 1005 reviews
Rating 2 - Terrible. 97 out of 1005 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Terrell

Stayed 1 night in Jul 2025

6/10 Okay

VICENTE

Stayed 1 night in Jul 2025

4/10 Poor

Joseph

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This motel is in need of a good exterminator and could use remodeling or updated toom furnishings
Stayed 1 night in Jul 2025

10/10 Excellent

Judy

Stayed 1 night in Jul 2025

8/10 Good

Tamela

Stayed 2 nights in Jul 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was very nice it was a little hot and tv kept pausing but otherwise we loved it
Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay! It was really cheap and affordable when i went.
Stayed 4 nights in Jul 2025

4/10 Poor

Randy

Business traveller
Liked: Staff & service
Disliked: Cleanliness

Uncomfortable stay

It appears that the hotel has a serious problem with a roach infestation. The insects were found everywhere—on the floors, walls, and even in the coffee pot! Unfortunately, veterans were staying there while waiting for their appointments at the local VA hospital. I cannot recommend this hotel in its current condition. I checked out and found another hotel.
Stayed 2 nights in Jul 2025

6/10 Okay

Kimberly

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This property is getting worked on. I hope it's to improve it. The shower faucet came off in my hand, and the shower had weird black marks in it. Very much has sketchy motel vibes. I felt like I was bothering the receptionist she had an ear bud in and was on the phone. There were pieces of the bottom base baord they had just glued to the wall popping off. I didn't feel safe leaving my room without my partner with me, when I did it was a very fast no detours to look around.
Stayed 1 night in Jul 2025

10/10 Excellent

Twyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Lotfi

Stayed 2 nights in Jun 2025

2/10 Terrible

Tate

Travelled with family, Business traveller
Disliked: Amenities
They sent us to 2 wrong rooms, one was a storage room, the other had a person sleeping who was not happy being woke up at 2 a.m. because of the mistakes made by the front desk.
Stayed 1 night in Jul 2025

2/10 Terrible

Yalanda

Disliked: Cleanliness, property conditions & facilities

Never again

I needed this hotel because I had a procedure at the VA and all my other hotels were booked due to a soccer game that day. This hotel is so outdated, old and smelly. The parking lot was trashed, parking was terrible and the rooms were old and outdated. I arrived at 4:06 and there was a LINE out the door to check-in and it was hot that day. The room itself had tape on the door for the room numbers, the couch was old and smelled, the bed comforter looked like something out of 1920. The AC vents could not be adjusted so when you close the curtain at night, it went straight to the curtain. The microwave had what looked like mold in it that would not move when scrubbed. There were absolutely no amenities in the restroom as is the norm with most hotels, only soap. And there was no shower gel, just shampoo and conditioner. The television is so far away from the bed that I had to adjust the volume in order to hear it AND completely move the dresser in order to swivel the television for viewing, which probably disturbed other patrons so I could not watch television. The bed is also DIRECTLY next to the door in a bad position. The refrigerator door was filthy and took 4 cleanings with Clorox to remove the dirt from the handle. It did have a kitchenette however. This would never be my choice again.
Mildew in microwave
Tape on door with room number
Bed is directly located next to door.
Stayed 1 night in Jul 2025

6/10 Okay

Ebony

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

I would rate this hotel a 5

In all honesty the area isn’t the best and neither is the hotel. It’s old and needs renovations. The staff was excellent. The room however had roaches and the pull out couch had a nasty stain on the bedding. I wouldn’t stay there again.
Stayed 2 nights in Jul 2025

6/10 Okay

Arturo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was not very clean
Stayed 1 night in Jun 2025

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

4/10 Poor

Jim

Business traveller
Stayed 1 night in Jun 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ladies working the front desk Saturday 6/28 when I checked in very nice and accommodating.
Stayed 1 night in Jun 2025

10/10 Excellent

Brandon

Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

We stayed at this location so we could see a baseball game at Diaken Park. Overall it was great. They were in the process of renovating but it was done quietly, if I hadn’t seen the tools I really wouldn’t have known it was going on. As a sleeper who needs a fan, wish I had the option to have the AC fan run as well as cool.
Stayed 3 nights in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cowboy Carter quality

Absolutely enjoyed our stay, you can tell they were going through renovations but they didn’t let that get in the way and quality was still good. They gave us a super powered fan when the humidity was too much and our poor AC was doing overtime. The staff was extremely friendly and helpful. Absolutely would go back again.
Stayed 2 nights in Jun 2025

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight was cancelled and I spoke with the front desk at this disgusting establishment and she was rude for no reason ver my dismissive and unsympathetic I’m not asking for the world just a logical solution I would have even taken a credit if need be or just a change in the reservation this day and age people no longer care for people anymore and it’s sad
Stayed 1 night in Jun 2025

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded expectations!

The newly renovated room exceeded my expectations. Very clean and exactly what we needed. The bed and pillows were extremely comfortable and clean. Will definitely stay here again!
Stayed 2 nights in Jun 2025

2/10 Terrible

Linda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay

They got our room wrong, there was no notice of construction on our floor, and there were roaches! We stayed three nights and the did not service the room once
Stayed 3 nights in Jun 2025

6/10 Okay

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O comment
Stayed 1 night in Jun 2025