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MainStay Suites Texas Medical Center/Reliant Park

2.5 star property

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Photo gallery for MainStay Suites Texas Medical Center/Reliant Park

Lobby
Suite, 1 Queen Bed with Sofa bed, Non Smoking
Outdoor pool, pool loungers
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry

Explore the area

Map
3134 Old Spanish Trl, Houston, TX, 77054
  • Houston Zoo
    ‪3 min drive‬
  • MD Anderson Cancer Center
    ‪3 min drive‬
  • Rice University
    ‪6 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪37 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Full-sized fridge, microwave, oven, stovetop

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

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3.0 out of 5, (1010)
The price is €81
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includes taxes & fees
19 May - 20 May
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About this property

MainStay Suites Texas Medical Center/Reliant Park

Family-friendly hotel with area shuttle service and a 24-hour fitness center
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a 24-hour business center, a seasonal outdoor pool, and a business center. Weekly housekeeping is available.
MainStay Suites Texas Medical Center/Reliant Park offers 89 air-conditioned accommodations with DVD players and laptop-compatible safes. Accommodations offer separate sitting areas and include dining tables. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at MainStay Suites Texas Medical Center/Reliant Park. During your stay, you'll be within walking distance of Hermann Park. Features include free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from MD Anderson Cancer Center and a few minutes from Houston Zoo
  • Free local-area shuttle service
MainStay Suites Texas Medical Center/Reliant Park offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. A 24-hour business center and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly MainStay Suites Texas Medical Center/Reliant Park. A free area shuttle within 3 mi is available. Free self parking is available.

This Houston hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle up to 3 mi
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Dining table
  • DVD player
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 538 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open October 01 and close February 25.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel
MainStay Suites Texas Medical Center/Reliant Park Houston
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel Houston

MainStay Suites Texas Medical Center/Reliant Park Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1001 reviews
Rating 8 - Good. 282 out of 1001 reviews
Rating 6 - Okay. 137 out of 1001 reviews
Rating 4 - Poor. 85 out of 1001 reviews
Rating 2 - Terrible. 81 out of 1001 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in Feb 2025

6/10 Okay

Vicki

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Wonderful Front Desk Service

Wonderful front desk service during the day with professional customer service representatives. On the day of arrival, I was notified promptly that the elevator did not work and I was reminded of this matter at check in.So, I took the stairs and was appalled by the obvious smell of mold/mildew and a carpet that needed to be replaced-not cleaned. The room also had a smell of mildew and the ceiling showed signs of water damage and attempted repair. The walls are thin and you can easily hear conversations and babies crying for prolonged periods in the adjacent rooms. This facility has a shuttle to the Texas Medical Center for patients/family however the lack of cleanliness and the musty odor is concerning. The night time front desk employee was heard screaming into his phone for the whole first floor to hear.
Stairwell
Stairwell
Stairwell
Ceiling
Stayed 2 nights in Jan 2025

10/10 Excellent

Danica

Stayed 4 nights in Jan 2025

8/10 Good

Valente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

2/10 Terrible

Eva

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Maintenance needed to Mainstay

Needs LOTS of maintenance done! First elevators didn’t work so we had to take the stairs. Carpet in the stairwell were so stained and nasty…really nasty! Then although our room looked clean, it had a funny smell. The tv came on but we were never able to access any channels. I tried to call down to the front desk but no one ever answered. Then wanted to use the wake up call service… all I got was a busy signal and I tried many different times. So decided to use the alarm clock there. The clock had to be reset but was so scratched up, I couldn’t tell if it was a.m. or p.m. We had an early doctor appointment the next morning at MDAnderson so we just went to bed. At least the bed was comfortable and we got a good nights sleep. I read the reviews before booking our hotel as we were trying to get as close to the hospital as possible. This one had good reviews but I for none, was very disappointed in things.☹️ It’s sad as it appeared to have a lot of home qualities but they sure need to do some serious maintenance to match their hotel name.
Stayed 1 night in Jan 2025

4/10 Poor

Bonnie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
TV did not work at all. Filthy, roaches eveywhere. Strange people roaming hallways. Loud noises all night long above and in halls. Elevator was broken, would not give discount or refund. Website offered free breakfast...there was nothing, not even coffee. Overall very bad experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with great staff

Great hotel for the price. Spacious. Great staff.
Stayed 1 night in Jan 2025

2/10 Terrible

Rose O

Stayed 2 nights in Jan 2025

4/10 Poor

Alex

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Bugs on the floor and in the bathroom, no hot water.
Stayed 1 night in Jan 2025

4/10 Poor

Joshua

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Shower had mold around rim and visible water damage on ceiling. When I told the staff, the didn’t do anything. I have pictures if needed.
Stayed 1 night in Jan 2025

6/10 Okay

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The building seemed to be in renovation phase. The halls had sheet rock that wasn’t painted, the carpet had frayed ends, the toilet didn’t flush properly and dripped water. However, on the upside the room was clean and comfortable.
Stayed 1 night in Jan 2025

4/10 Poor

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is in bad shape. Room had dank odor. Staff were nice
Stayed 1 night in Jan 2025

4/10 Poor

Rob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not good

There was Sheetrock missing from some of the walls and wires exposed in the elevator. The room smelled old. The hotel is in a bad area.
Stayed 1 night in Jan 2025

6/10 Okay

andre

Liked: Cleanliness, room comfort
👍👍
Stayed 1 night in Dec 2024

8/10 Good

Sally

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciate getting a first floor room without asking.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value

The price was right. The service was good. We would stay there again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Bonnie

Travelled with family
Nice people Clean room Just needs some fixing up and they are working on the property. Served what we needed.
Stayed 1 night in Jan 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Anirban

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are misleading. The staff is very friendly and accommodating. The entire facility is falling apart. The walls are dirty, grimy, the windows have all kinds of yucky things on them. Loud noises all night from random motorcycles and cars racing around the area - just bananas
Stayed 4 nights in Dec 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service
Disliked: Amenities
Really nice people running the hotel. It needs work and they are working on it
Stayed 1 night in Dec 2024

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! Very clean and comfortable
Stayed 1 night in Dec 2024

4/10 Poor

Enrique

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

DN

Business traveller
Liked: Staff & service
The staff are very nice, knowledgeable and efficient. Did not note the outside property. Busy at MD Anderson Cancer Center. I will be back for my next MDACC appointment.
Stayed 2 nights in Dec 2024

8/10 Good

Teresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Everything was okay
Stayed 2 nights in Dec 2024