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The Upstairs

3.0 star property

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Photo gallery for The Upstairs

Comfort Double Room, 1 Queen Bed, Park View | View from room
Desk, soundproofing, free WiFi, bed sheets
Shower, free toiletries, hair dryer, slippers
Restaurant
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
2nd Floor, No. 6, Yanping Street, Hualien City, Hualien County, 970
  • Place, Far Eastern Hualien Store
    ‪9 min walk‬
  • Place, Hualien Cultural Creative Industries Park
    ‪10 min walk‬
  • Place, Dongdamen Night Market
    ‪17 min walk‬
  • Airport, Hualien (HUN)
    ‪9 min drive‬

Room options

View all photos for Comfort Double Room, 1 Queen Bed, Park View

Comfort Double Room, 1 Queen Bed, Park View

Comfort Double Room, 1 Queen Bed, Park View

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Quadruple Room, Non Smoking, Park View

Comfort Quadruple Room, Non Smoking, Park View | View from room

Comfort Quadruple Room, Non Smoking, Park View

  • Sleeps 4
  • 2 Queen Beds

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About this property

The Upstairs

This smoke-free guesthouse features a refrigerator in a common area, tour/ticket assistance, and free WiFi in public areas. Housekeeping is not available.
The Upstairs offers 5 accommodations with slippers and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include showers, bidets, and complimentary toiletries. This Hualien City guesthouse provides complimentary wireless Internet access.

During your stay at The Upstairs, you'll be within walking distance of Dongdamen Night Market. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Tianhuitang and You-Yi-Tsun Cultural and Creative Park
As a guest of The Upstairs, you'll find tour/ticket assistance, a refrigerator in a common area, and a water dispenser. WiFi is free in public spaces.

This 3-star Hualien City guesthouse is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (TWD 200 per day)
  • Limited on-site parking

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared refrigerator
  • Water dispenser

Guest services

  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: TWD 500

Special check-in instructions

The front desk is open daily from 3:00 PM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 3 and younger are not allowed at this property. All guests older than 3 are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: TWD 200 per day
  • Late check-out fee: TWD 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
The front desk at this property is open daily from 3:00 PM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 3 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

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The Upstairs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 27 out of 43 reviews
Rating 8 - Good. 16 out of 43 reviews
Rating 6 - Okay. 0 out of 43 reviews
Rating 4 - Poor. 0 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Thomas

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space looked new, was clean, and the manager was helpful.
Stayed 3 nights in Jul 2020

8/10 Good

YUTA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
よかった
Stayed 4 nights in Jul 2023

8/10 Good

Ta-Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

乾淨地點好

全程沒有碰到房東，完全使用電子門鎖與感應門卡來完成入住，對於不喜歡接觸人的旅客是件好事。 整潔度很好，唯獨的缺點是廁所缺少放東西的地方，洗澡時自己帶的洗髮精與肥皂沒有地方放(但是民宿的牆上是有固定式的沐浴乳與洗髮精可以用)。
Stayed 2 nights in Jun 2023

10/10 Excellent

Huichun

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Yi Rou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Chia-Fen

Stayed 1 night in Nov 2021

8/10 Good

Cheng-Min

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最可惜的部份是沒有乾濕分離，所以使用上有點不方便，很容易整個浴室都濕了
Stayed 2 nights in Apr 2021

8/10 Good

HanYing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間乾淨且舒適，惟獨衛浴空間有排水管氣味，但整體是很棒的住宿體驗。
Stayed 1 night in Mar 2021

10/10 Excellent

Ting-Tsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

樓上民宿值得再入住

很幸運的在入住期間沒有遇到其他房客，獨享了二樓的公共空間。民宿整體質感優越，睡床品質良好，位置方便。
Stayed 1 night in Mar 2021

10/10 Excellent

HUI YEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很棒

環境很乾淨，舒適度佳
Stayed 1 night in Mar 2021

10/10 Excellent

KANG HSIANG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Cheng Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

CHIA YON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Jia shyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
需要爬樓梯的民宿 沒有附早餐，但附近有早餐店 廁所沒有什麼地方可以擺東西
Stayed 1 night in Feb 2021

8/10 Good

Ching-Ting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

FangYu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境舒適清新， 老闆的服務也很周全且和善， 鄰近夜市，值得入住。
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

TSAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體環境乾淨地點好，唯獨廁所乾濕分離，但是沖澡間沒有門有點不方便吧，下次會考慮回住喔，態度也都很好👍
Stayed 2 nights in Jan 2021

10/10 Excellent

Tzu-Ling

Stayed 2 nights in Dec 2020

10/10 Excellent

SHIHCHUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

床很舒服

床很舒服
Stayed 1 night in Nov 2020

8/10 Good

SHAU WEI

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2020