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The Retreat at Sisal

2.0 star property

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Photo gallery for The Retreat at Sisal

Balcony view
A breakfast table with plates of fruit, croissants, and orange juice. There are chairs around the table, and a bed with a blue pillow is visible in the background.
A modern building with a large wooden door and a stone wall.
A modern kitchen with a dining area, featuring a table with breakfast items and a view of greenery outside.
A modern bedroom with a large bed, a flat-screen TV, a bedside table with a remote, and a view of a building through large windows.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
Street #21, Hunucmá, YUC, 97356
  • Place, Fort Santiago
    ‪3 min drive‬
  • Place, Sisal Pier
    ‪3 min drive‬
  • Place, Charcas de Sisal Viewpoint
    ‪3 min drive‬

Room options

View all photos for Harmony Suite #2

A bedroom with a large bed, a headboard with a built-in light, a wall-mounted air conditioner, and a suitcase on the bed.

Harmony Suite #2

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sanctuary Suite #4

A bedroom with a large bed, a headboard with a built-in light, a wall-mounted air conditioner, and a suitcase on the bed.

Sanctuary Suite #4

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Breeze Suite #3

A modern living room with a sofa, dining table, chairs, and a view of the outside.

Breeze Suite #3

8.0 out of 10
Very good
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Serenity Suite #1

A modern bedroom with a large bed, a flat-screen TV, a bedside table with a remote, and a view of a building through large windows.

Serenity Suite #1

  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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  • Free Wi-Fi
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4.4 out of 5, Excellent, 25 reviews
The price is €81
includes taxes & fees
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Hotel Casona de Sisal

About this property

The Retreat at Sisal

Along with an outdoor pool, this smoke-free hotel has laundry facilities and express check-out. Free WiFi in public areas and free self parking are also provided.
The Retreat at Sisal offers 4 air-conditioned accommodations with hair dryers and blackout drapes/curtains. Beds feature pillowtop mattresses. Kitchenettes offer full-sized refrigerators/freezers, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). 55-inch Smart televisions come with digital channels.

Recreational amenities at the hotel include an outdoor pool.
During your stay at The Retreat at Sisal, you'll be within walking distance of Sisal Pier. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include a virtual front desk
  • Just a 2-minute drive from Fort Santiago and a few minutes from Charcas de Sisal Viewpoint
  • Pets welcome for free
As a guest of The Retreat at Sisal, you'll find an outdoor pool, laundry facilities, and express check-out. WiFi is free in public spaces. Free self parking is available.

This Hunucmá hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Virtual front desk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Separate dining area

More

  • Air conditioning
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 250 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

The Retreat at Sisal Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 14 out of 17 reviews
Rating 8 - Good. 3 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jose Augusto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property, super clean and comfortable
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alessio and his staff were great hosts from start to finish! They even assisted with room decoration for a surprise birthday celebration prior to arrival which was a huge help and it looked great! I highly recommend a stay at this property due to it also being 5 minutes away from the beach. The A/C worked great and water was hot always for showers. We enjoyed our stay and will be back when we come to Merida.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, don’t hesitate to book here. Don’t be discouraged by the last 300 ft of the road. You will be amazed by the property. Mary and Pamela are excellent hostes
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Mari-Anne

Liked: Cleanliness, amenities, property conditions & facilities
Excellent communications.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Elizabth

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Quick and attentive responses to all my questions. I was able to completely disconnect, relax away from the noise, and truly unwind. The place was very clean, and I slept better than I have in a long time. I will definitely be coming back soon!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Safe, private, clean and well equipped. Pool is beautiful. Property inside it’s walls is immaculate. Sisal itself has garbage and power issues that were disappointing and frustrating but no fault of the property. Pamela and all the folks who work on property were kind and helpful.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo funciona muy bien, sin embargo me parece un poco raro y quiza con cierto riesgo que el calentador de agua este dentro de la recámara, también hace un poco de ruido lo que puede afectar el descanso. La alberca está increíble !!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Tódo muy bien!!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención al
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities
El depa incluye un cuarto, sala y bañoen excelentes condiciones y muy limpio
Stayed 2 nights in Dec 2025