6 May 2024 by Amer
Sehr geehrte Nadine Laura Luice, vielen Dank, dass Sie sich die Zeit genommen haben, uns über Ihre Erfahrungen zu berichten. Es tut mir leid, dass Ihre Erfahrungen Ihren Erwartungen nicht gerecht wurden. Hierfür möchte ich mich aufrichtig entschuldigen.bemühen wir uns, jedem Gast einen herausragenden Service anzubieten. Deshalb ist Ihr Feedback für uns sehr wichtig. Bitte seien Sie versichert, dass wir die entsprechenden Massnahmen ergreifen werden, um das Problem zu lösen und zukünftiges Auftreten zu verhindern. Wir schätzen Ihre Meinung und hoffen, dass wir in Zukunft Gelegenheit haben werden, Sie von unserem Service zu überzeugen. Mit freundlichen GrüssenMohamed AmerHotel Managemen
6 May 2024 by Amer
Dear Rodolfo Maurizio,On behalf of the entire hotel team, I want to thank you for your comment please provide us with more details about your stay.Thank youMohamed AmerHotel Management
6 Jun 2019 by OmarY
Dear Valued Guest, Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a very pleasant stay with us. We would like to welcome you back soon again. All the best, Omar Younis Hotel Management
17 Apr 2019 by OmarY
Dear Valued Guest , Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a very pleasant stay with us. We would like to welcome you back soon again. All the best, Omar Younis Hotel Management
11 Apr 2019 by OmarY
Dear Valued Guest , Thank you so much for your rating and review. We are glad to read that you liked our hotel in general and had a very pleasant stay with us. We would like to welcome you back soon again. All the best, Omar Younis Hotel Management
20 Nov 2018 by OmarY
Thank you for your feedback and for taking time to share your opinion with us. Your review has been very helpful for us and we are glad to hear our associates made your stay memorable. We would be delighted to welcome you again at our resort, for this you can use also our web site to book direct with us. Best regards, Omar Younis and Hotel Management
20 Nov 2018 by OmarY
Dear, Thank you very much for your review, and for staying recently at the Sheraton Miramar Resort. Since you report your concerns to the management, actions were immediately taken and we wanted to meet with you personally but Unfortunately this was against your wish. therefore and again please accept our sincere apology for any inconvenience may caused to you during your stay with us. Best Regards Hotel Management
The property will be renovating from 20 May 2024 to 31 December 2024 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimise noise and disturbance.
All-inclusive room rates at Sheraton Miramar Resort El Gouna are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Not included
Some rates at Sheraton Miramar Resort El Gouna are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Step outside to unwind on the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Cool off in one of the 5 outdoor swimming pools at Sheraton Miramar Resort El Gouna, and enjoy amenities such as a complimentary children's club and a children's pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a health club, a garden and a terrace. Free self parking is available. Smoking is allowed in designated areas at this 5-star El Gouna hotel.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
Sheraton Miramar Resort El Gouna offers 339 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. LCD televisions are featured in guestrooms. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. This El Gouna hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a full breakfast daily.
Miramar Restaurant – This buffet restaurant serves breakfast, lunch and dinner.
Waves Restaurant – This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
Orient 1001 Restaurant – On-site restaurant. Reservations are required. Open daily.
Late-night fare is available from 24-hour room service.
A private beach and a health club are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms. Services include deep-tissue massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after noon, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
This property enforces a dress code in restaurants and public areas.
Sheraton Miramar Resort El Gouna offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted.
Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.