2/10 Terrible
Shirley
Business traveller
11 Aug 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I had to call the police to make a report, so I had to extend my stay and recheck in at the front desk on Saturday evening. Somehow, it did not get relayed to the housekeeping staff. When I got back to the hotel, Sunday, after working all day. I discovered all of my belongings were missing. Went to the front desk and they could not find anything, until I called the cops. Then suddenly my stuff started to appear; however, I was missing jewelry, flat \iron, all of my toiletries ,some of my clothing was balled up and smelled of garbage, while other items that still had the tags on them showed up at the front desk still on the hotel hangers. After all that,t we were told we could no longer stay at the hotel since we had called the police to make a complaint. The only reason we called the police was because the front desk clerk could not find anything; he even walked me back through the offices, and not until we called the police did my belongings start to show up. Never have I had such an experience like this. The front desk clerk Cameron, was very rude and condescending to me and to my colleagues. I asked several times if he could call a manager, just to be told no.
Shirley
Stayed 4 nights in Aug 2025