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Aparthotel

Urban Inn

3.0 star property

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Photo gallery for Urban Inn

City view from property
Superior Apartment | Living area
City view from property
Children’s activities
Hypo-allergenic bedding, individually decorated, individually furnished

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Mentlgasse 4, Innsbruck, Tirol, 6020
  • Place, Innsbruck Old Town Christmas Market
    ‪12 min walk‬
  • Place, Hofburg
    ‪12 min walk‬
  • Place, Bergisel Ski Jump
    ‪15 min walk‬
  • Airport, Innsbruck (INN-Kranebitten)
    ‪5 min drive‬

Room options

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Studio

Living area

Superior Studio

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Apartment

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Apartment

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Apartment

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Apartment

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Superior Apartment

Superior Apartment

Superior Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Queen Sofa Bed and 1 Single Sofa Bed

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About this property

Urban Inn

Powdery heaven for skiers, close to Hofburg
A winter wonderland, Urban Inn is conveniently located near skiing, downhill skiing, and snowboarding. Additional conveniences include a grocery/convenience store and luggage storage. Each apartment features free WiFi and a kitchen with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like an electric kettle and a dining table, and other amenities include a rainfall shower and an espresso maker.
Urban Inn offers 10 air-conditioned accommodations with espresso makers and hair dryers. These individually decorated and furnished accommodations include dining tables. Accommodations at this 3-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy Urban Inn's location. During your stay, you're just a quick walk from Wilten Abbey. Enjoy features like free WiFi in public areas. Built in 1600, this comfortable aparthotel has 10 apartments on 2 floors. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a refrigerator, and a microwave
  • Free WiFi
  • Services include luggage storage and a virtual front desk
  • Onsite recreation includes downhill skiing
  • Within a 15-minute walk of Innsbruck Old Town Christmas Market and Golden Roof
  • Pets welcome for a fee
Urban Inn offers its guests a convenience store. WiFi is free in public spaces. A complete renovation of Urban Inn was completed in September 2022.

This 3-star Innsbruck aparthotel is smoke free.

Property amenities

Ski

  • Close to skiing
  • Downhill skiing on site
  • Ski area nearby
  • Ski lifts nearby
  • Ski runs nearby

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day); discounts available
  • Street parking available

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Dining table

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Dining table

Work spaces

  • Desk
  • Desk chair

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: EUR 16 per pet per night

Suitability/Accessibility

  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • No lift
  • Tile flooring in public areas
  • Smoke-free property

Services and conveniences

  • Grocery/convenience store
  • Local maps
  • Luggage storage
  • Virtual front desk

Location highlights

  • In a historical district

Things to do

  • Bicycle parking
  • Bicycle storage
  • Downhill skiing
  • Shopping
  • Snow sports gear
  • Snowboarding
  • Bicycle rentals nearby
  • Mountain climbing nearby
  • Rock climbing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 10 units
  • 2 floors
  • At least 80% lighting from LEDs
  • Bicycle parking
  • Bicycle storage
  • Built in 1600
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Renovated - September 2022
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • Pets: EUR 16 per pet, per night

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 8.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 25.00 per day (328 ft away)
  • Pet fee: EUR 16 per pet, per night
  • Crib (infant bed) fee: EUR 8.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information and lockbox information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Urban Inn Innsbruck
Urban Inn Aparthotel
Urban Inn Aparthotel Innsbruck

Urban Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 136 out of 217 reviews
Rating 8 - Good. 56 out of 217 reviews
Rating 6 - Okay. 14 out of 217 reviews
Rating 4 - Poor. 8 out of 217 reviews
Rating 2 - Terrible. 3 out of 217 reviews

9.4/10

Cleanliness

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

KIRSTI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was great. Clean, spacious and the bed was super comfy. Would love to come back for another stay
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay at Urban Inn. The unit was well-stocked, clean, had ample storage, plenty of seating, and was in a good location. The water pressure was strong. Self-check-in was flawless. We were delighted to have baggage storage to use prior to check-in. NOTES: The bed frame sits on the floor; it may not be suitable for someone with mobility issues. Unfortunately, cigarette smoke comes in from the cafe on the ground floor, even with the windows closed. We weren't bothered too much by it, but some people could have issues with it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Deirdre

Liked: Cleanliness, property conditions & facilities
Urban Inn is an absolutely funky little gem in an old, refurbished building that I discovered by chance. The communication from management was excellent & self check-in process was easy. We were lucky to arrive at lunchtime to find our room ready for us earlier than the standard check-in time. The studio is spacious & comfortable with cute vintage furnishings. The beds are comfortable & everything was scrupulously clean. The kitchenette is small but useful & well equipped. The bathroom is compact but cute & the shower is bigger than most that we've had in Europe. Lots of homely touches. Love that sustainability is considered. Note there is no elevator, but the staff helped us up the spiral staircase with our luggage. We would stay there again in a heartbeat.
Stayed 2 nights in Sep 2025

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great place to stay in Innsbruck. Spacious (for a studio apartment), lots of windows and light. Had everything we needed. Would definitely stay there again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A1
Stayed 1 night in Aug 2025

10/10 Excellent

Gemma

Travelled with family
Liked: Cleanliness, room comfort

1 night in Innsbruck

Great stay at the Urban Inn, room was perfect for family of 4. We stayed just 1 night but was perfect base for our time in Innsbruck. Walking distance to main centre. We parked outside on the street for free on the Sunday as was free parking. Just had to make sure I added paid parking for 90 mins from Monday at 9am. That’s all we needed as then left to drive to Swarovski museum. Only thing for me that could be improved is extra pillows. Luckily we have been on a road trip so I had my own in the car. All in all, great spot for a comfortable stay.
Stayed 1 night in Aug 2025

4/10 Poor

Andrew

Liked: Cleanliness, property conditions & facilities
Online check in was a chore and left us standing outside with our luggage for 40 minutes listening to a loud silent disco that was going on outside our room!
Stayed 1 night in Aug 2025

10/10 Excellent

Marieve

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Alex, Sandy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Great room.
Stayed 1 night in Jul 2025

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was a wonderful stay, comfortable bed, high ceilings, great shower... CLEAN! Perfect for any couple staying a few days or longer.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Comfy, with some caveats

Check in was easy, the room was quiet and cute, and the bed was very comfy. I tried to reach out to them during my stay, and my emails went unanswered, so if you need something during your stay, it may be harder. Also, the property didn't have an elevator, and my partner hurt his back carrying luggage down the stairs, so just be aware when you book it that there is no elevator. Also, the hallway outside our unit smelled very strongly of smoke. I was concerned our room would smell and it had been listed as non-smoking, but the room smelled fine. But note the hallway really smelled of smoke.
Stayed 1 night in Jun 2025

10/10 Excellent

JUAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a unique hotel with in walking distance to old town and a huge plus.. they have A/C..
Stayed 1 night in Jun 2025

10/10 Excellent

Eldar

Liked: Cleanliness, amenities, property conditions & facilities
Urban Inn is a gem. Everything is super styley, clean, and thought-through. The location is perfect—within a couple of minute walk from two grocery stores (one of which closes 7:30pm so make sure you check). The iron is available to borrow downstairs in the luggage room. The AC works great just make sure you keep the door between the front room and the living room open as it is located in the front room. Fantastic place!
Stayed 3 nights in Jun 2025

6/10 Okay

Greg

Travelled with family
Disliked: Cleanliness

Just ok

Good idea but poorly executed. The room had been renovated and had a small kitchenette with the essentials to cook if you wanted. We only stayed a night so didn’t take advantage of that. Floors had definitely not been cleaned in a bit and had food crumbs and hair that were noticeable. The shower pan was not level so the water had a tendency to flow out the shower door.
Stayed 1 night in May 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our two night stay at The Urban Inn and plan to return. The room was spacious and light and the mini kitchen really useful. I’m travelling with my teenage son so having the fold down queen size bed was perfect. I really like the sustainable and low key approach, it does feel like home from home. The cafe area outside was buzzing as it was the weekend, what a wonderful atmosphere to take it. In short wonderful accommodation and wonderful city.
Stayed 2 nights in May 2025

10/10 Excellent

tyler

Stayed 2 nights in May 2025

8/10 Good

Jonathan

Travelled with partner
Liked: Amenities, property conditions & facilities
Not very good options for food close by.
Stayed 1 night in May 2025

2/10 Terrible

Joshua

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

UNACCEPTABLE RIP-OFF!!

TERRIBLE! Hotel smelled of cigarette smoke when I walked in. I booked for 4 people, they only gave 2 towels and there were no sheets, pillowcases, or duvet covers for the comforters for the 2nd bed. Nobody was reachable to get the problem addressed. Room has a loud electrical buzz that kept me up all night. No complimentary bottled water left. Zero staff! Overpriced and unacceptable for what I got. Bed was absolutely uncomfortable and sagging as well. Only positive thing I can offer is that it was very clean inside.
Stayed 1 night in Apr 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort

Perfect for family stay in Innsbruck

Comfortable, well priced, family friendly accommodation in an excellent location near to both the old town and station. Kitchenette is a bonus, especially for breakfast with tea and coffee provided, but with lots of options nearby for food and drinks.
Stayed 1 night in Apr 2025

10/10 Excellent

Maurice

Liked: Cleanliness, room comfort

Excellent

We only stayed two nights and thoroughly enjoyed our stay. The location is central to the train station, close enough to the city centre and amenities. The apartment was clean , spacious with a small kitchenette and a above average mini fridge. We loved the moka and they even provided ground coffee!! Self service towels etc was a plus but the access to their washing machine was the massive bonus. Everything is provided here! It was a nice break from hotels used in the past weeks. Communication was fast with responses provided quickly. Check in information was detailed and accurate. We arrived early before check in time and were able to access our room. Thank you Urban inn.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

We would stay here again

Family of 4, traveling with two tall teenagers. This was perfect for us. Easy to find. Clean. Beds mostly comfortable. Only downside was no parking, but it's to be expected in Europe.
Stayed 2 nights in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Great location steps from a fantastic local restaurant and several pubs. This is not a conventional hotel. You go fetch your own bedding and towels from the depot and check in and out on your own. But the staff are extremely accessible. High marks for sustainability.
Stayed 2 nights in Mar 2025

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, room comfort

Lovely rooms

Clean, spacious, quiet location. 10 mins to Innsbruck centre. 5 mins to the ski bus and DeBorse ski hire shop. Small kitchen was very useful.
Stayed 4 nights in Feb 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025