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Naay Boutique Hotel

4.0 star property
VIP Access

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Photo gallery for Naay Boutique Hotel

Cozy one Suite King | View from room
ROYAL Oceanview "Barefoot" Suite | View from room
Reception
Free daily English breakfast
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Parking included
  • Breakfast included

Explore the area

Map
CALLE PASO DE CAREY, MANZANA 127 PREDIO 002, Isla Holbox, QROO, 77310
  • Bioluminescence Beach
    ‪13 min walk‬
  • Punta Coco
    ‪14 min walk‬
  • Holbox Ferry
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Oceanview Barefoot Suite

Oceanview Barefoot Suite | View from room

Oceanview Barefoot Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Holbox Plunge Pool suite

Holbox Plunge Pool suite

Holbox Plunge Pool suite

  • Sleeps 2
  • 1 King Bed

View all photos for Master Seabreeze Suite

View from room

Master Seabreeze Suite

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for The Island Swim out Suite

The Island Swim out Suite | Living area

The Island Swim out Suite

  • Sleeps 2
  • 1 King Bed

View all photos for "The Cozy one" Suite Doble

"The Cozy one" Suite Doble

"The Cozy one" Suite Doble

  • Sleeps 4
  • 2 Queen Beds

View all photos for Cozy one Suite King

Cozy one Suite King

Cozy one Suite King

  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL Oceanview "Barefoot" Suite

View from room

ROYAL Oceanview "Barefoot" Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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AWA Holbox Hotel Boutique - Beach Front

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  • Free WiFi
  • Restaurant
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4.7 out of 5, Exceptional, (253)
The price is €211
for 1 room
includes taxes & fees
4 Jul - 5 Jul
AWA Holbox Hotel Boutique - Beach Front

About this property

Naay Boutique Hotel

Beachside hotel with outdoor pool
At Naay Boutique Hotel, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the hotel's 2 restaurants. Change of towels is available on request.
Naay Boutique Hotel offers 39 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Select Comfort beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Espresso makers and free minibar items are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Isla Holbox hotel provides complimentary wireless Internet access. Business-friendly amenities include computer monitors, safes, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Naay Boutique Hotel. During your stay, you're just a quick walk from Yum Balam Nature Reserve. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free English breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Steps from Yum Balam Nature Reserve and 15 minutes by foot from Holbox Beach
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, spa services, and a terrace are also featured at Naay Boutique Hotel. Self parking is free.

This 4-star Isla Holbox hotel is smoke free.

Guests are served free English breakfast daily from 8:00 AM to noon.
Naay Boutique Hotel has 2 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 8:00 AM to noon
  • 2 restaurants
  • A bar/lounge

Things to do

  • Beach yoga
  • Outdoor pool
  • Stereo

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar in shower (100 centimetre high)
  • No lift
  • Tile flooring in room

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2022
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • Chef service
  • Espresso maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Computer monitor
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 3:00 PM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Naay Boutique Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 200 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
The front desk at this property is open daily from 3:00 PM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Naay Boutique Hotel Hotel
Naay Boutique Hotel Isla Holbox
Naay Boutique Hotel Hotel Isla Holbox

Naay Boutique Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 108 out of 179 reviews
Rating 8 - Good. 32 out of 179 reviews
Rating 6 - Okay. 15 out of 179 reviews
Rating 4 - Poor. 7 out of 179 reviews
Rating 2 - Terrible. 17 out of 179 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

3 stars

Gorgeous hotel. Bedrooms and facilities were lovely and well looked after. Unfortunately the food was bland and tasteless, and the service was a little disorganised and inexperienced. For the price, I think there are better places to stay on the island.
Stayed 2 nights in Mar 2025

4/10 Poor

JUMARIE

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The pool is very small. The room pool is very cold with no direct sunlight The restaurant was not that great. This hotel is far from the city and there are no restaurants near by. The road to and from the hotel are very bumpy best to taxi than rent a golf cart as it can’t stay stuck on the mud. After 11pm there is no one at reception if you need a cab early you have to order it the night before.
Stayed 5 nights in Mar 2025

6/10 Okay

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Lovely hotel, beautiful pool, nice room, overall good restaurant and the bar service was decent. Was very quiet, and wasn't as welcoming as the other hotel we had visited during our trip. The concierge was not helpful with two simple requests that were no problem at another local hotel. I was charged without notice for dirtying two hand towels when removing my makeup (small amount of mascara on one, not sure about the other). Very pretty hotel, many of the staff were super kind, however the energy was just meh, and I wouldn't return to this hotel.
Stayed 4 nights in Mar 2025

10/10 Excellent

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the negative reviews have to be from people who expect way too much out of people cause I went for 4 days celebrated my ten year anniversary and from the minute we showed up to the minute we left was non stop customer service. Property is absolutely stunning yes it’s far away from the centro and all that but a 40 min walk or less and you are there enjoy the walk along the beach it’s not bad at all. Luis and Jose were the best so knowledgeable about everything and what to do and where to go. The manager and all the staff made my stay amazing always asking how my stuff is and if anything was wrong they would fix it right away. We had no issues during our stay at all. Food is okay 7/10 the room and property get a 10/10 the beach around the area and all the stuff around the property 10/10 as well. Will definitely be returning to stay at bay boutique. Again this hotel is at the end of the island but don’t let that stop you from enjoying one of the nicest properties on the island
Stayed 4 nights in Feb 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Naay is perfect for the traveller who wants to have a quiet and unhurried break and still have access to all the hustle of a fun, vibrant tourist town. The staff are friendly, accommodating and helpful. I would stay here again in the swim-out room!
Stayed 6 nights in Mar 2025

10/10 Excellent

genie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very quiet and cute room with everything you need

Great stay and amazing coffee in the morning I didn’t realize there was a coffee shop downstairs. Very quiet was perfect for us.
Stayed 1 night in Feb 2025

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for peace and comfort
Stayed 5 nights in Feb 2025

8/10 Good

Arlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff!

Isaac, Reyna, Patricia and all staff members were attentive and friendly. Made us feel very welcome. Location of the hotel was just what we were looking for; quiet and away from town. If you wanted to get to the hustle and bustle a Taxi (ATV) is just a call away.
Stayed 5 nights in Feb 2025

8/10 Good

iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Marisol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay Isaac & Reyna were amazing and VERY HELPFUL to help accommodate and make our time there very enjoyable! Muchas Gracias🌟🌟🌟🌟🌟
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel design and construction is excellent. The pool is well designed and fun. If you like swimming in the ocean, the water there often has a strong current. The dinner menu is limited but the food good. However, people don't eat till late, so if you are eating around 7pm, you will be dining alone. The breakfast is tasty, but the service a little erratic and slow. Over all, the staff are very helpful and very friendly.
Stayed 7 nights in Feb 2025

2/10 Terrible

Sarah

Business traveller
Disliked: Cleanliness
Stayed 7 nights in Jan 2025

6/10 Okay

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Is far from crowded places. Unfortunately I had to leave around 7:30am but I couldn't take a shower because there was no water in the shower, I spent an hour talking to whoever I could find (front desk doesn't arrive until 7). I don't know what happened or if this is normal but the water was back at 730.
Stayed 4 nights in Jan 2025

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed staying at Naay boutique hotel Luis the waiter was amazing and very helpful Reina in the front was very helpful and took care of us. Very good. I highly recommend this place. There's a lot to do around Beach area it's a nice walk to the plaza The sunset is breathtaking. It's beautiful and I would definitely go back
Stayed 5 nights in Jan 2025

2/10 Terrible

Soann

Disliked: Staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

M Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is forfeous nd the pool is pretty great. The food at the restaurant was not very good and we felt a bit stuck with what they had. Undercooked pizza and unimaginative menu in general. Drinks were small and very ligjt on alcohol.
Stayed 5 nights in Jan 2025

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

2/10 Terrible

Cindy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My experience at Naay Boutique Hotel was extremely disappointing and unsafe. Despite having a confirmed reservation, my friend and I arrived to find the hotel overbooked with no room available. We waited from 5:00 p.m. to 9:00 p.m. for a resolution. Initially, we were told we’d stay at the Nomade Hotel, but this fell through. Instead, we were driven to a remote cabin by the manager and receptionist, picking up an unvetted man named Alan en route. This made us feel unsafe, as we were two young women on an unfamiliar island. The cabin lacked air conditioning, secure doors, and basic standards, leaving us unable to shower or change. The next morning, after being abandoned by the hotel manager, we had to pay for our own transportation back. Upon arrival, staff seemed surprised to see us, and we waited until noon for a room. Our first two days were ruined. To make matters worse, we noticed inconsistencies in how guests were treated. Other guests were accommodated at better hotels, even those who booked last minute, while we were sent to unsafe accommodations. The hotel’s overbooking practices and lack of care for our safety and comfort were appalling. While the hotel offered a credit, it didn’t compensate for the stress, humiliation, and loss of our vacation. I strongly urge travelers to avoid Naay Boutique Hotel, especially during peak seasons.
Stayed 3 nights in Dec 2024

8/10 Good

Maria Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito, el personal muy amable, lo único es que al rededor y para llegar ahí hay muchísimos hoyos con agua algunos profundos deben arreglar de manera que al menos se pueda caminar. Pero en general el hielo muy bien solo son los alrededores y la comida debe mejorar.
Stayed 4 nights in Jan 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort.
Stayed 10 nights in Jan 2025

6/10 Okay

Cristhian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Las instalaciones de hotel son buenas pero no hay servicio de ningún tipo, es muy lejos de todo y Holbox la transporte es bastante costoso.. piénsalo dos veces antes de venir a este hotel
Stayed 4 nights in Jan 2025

2/10 Terrible

Edgar

Stayed 4 nights in Dec 2024