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Suites Los Arcos

2.5 star property

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Photo gallery for Suites Los Arcos

Property grounds
Exterior detail
Room
Lobby
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Miguel Hidalgo 58, Centro, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪3 min walk‬
  • Place, North Beach
    ‪3 min walk‬

Room options

View all photos for Room

Room

Room

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room

Grand Room

Grand Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room

In-room safe, bed sheets

Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Penthouse

Panoramic Penthouse

Panoramic Penthouse

  • Partial ocean view
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bunk Bed and 1 Large Single Sofa Bed

Room

  • Sleeps 10

Room

  • Sleeps 4

Room

  • Sleeps 4

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About this property

Suites Los Arcos

This smoke-free hotel features free WiFi in public areas.
Suites Los Arcos offers 12 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Refrigerators and microwaves are provided.

Bathrooms include showers. Cable television is provided. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Suites Los Arcos , you're just a quick walk from Isla Mujeres Ferry Terminal. Features include free WiFi in public areas.
  • Free WiFi in some public areas
  • Just a 5-minute walk from Isla Mujeres Ferry Terminal and 5 minutes by foot from North Beach
WiFi is free in public spaces.

This Isla Mujeres hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Suites Los Arcos
Suites Los Arcos Hotel Isla Mujeres
Suites Los Arcos Isla Mujeres
Suites Los Arcos Hotel
Suites Los Arcos Isla Mujeres
Suites Los Arcos Hotel Isla Mujeres

Suites Los Arcos Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 59 reviews
Rating 8 - Good. 18 out of 59 reviews
Rating 6 - Okay. 8 out of 59 reviews
Rating 4 - Poor. 3 out of 59 reviews
Rating 2 - Terrible. 1 out of 59 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Bonnie

Liked: Cleanliness, property conditions & facilities
Nice room, nice staff, good location in the middle of all the action. Five blocks to the good beaches.
Stayed 9 nights in Feb 2026
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient and clean. Very spacious rooms and staff was friendly and accommodating. Can be loud at night since right downtown and across from El Patio, but that comes with the territory! Bathrooms worked well - good water pressure, hot water and working toilet. Definitely recommend and would stay here again!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the perfect spot to walk to restaurants and shopping or even just people watch
Stayed 5 nights in Dec 2024
Verified review

8/10 Good

Nicolette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small ,quiet, clean , would stay again
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Mejha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it and will be back!! Staff were very friendly and efficient! The location was PERFECT and close to beaches, shops and all the food!!
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the heart of Isla Mujeres nightlife - The room was clean and the staff very friendly. I will definitely stay again
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gym. Very clean, well maintained hotel. Desk staff was helpful.and friendly. We had a room facing the back of the hotel so no problem with noise. Room had strong WiFi and air conditioning. The shower had cool water but no hot water. Bed mattess was firm but not uncomfortable.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ended up staying here two times on my trip. Loved the location and the the rooms were very clean. It’s located in the middle of the village with walking distance to the beach. Very helpful and friendly staff.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Bed was very comfortable and room was spacious. Lits of hot water and great water pressure on the shower.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Very clean and nicely updated. Bed was a little uncomfortable . Would stay there again
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 nights the room as microwave, coffee machine and fridge the also supply 2 plastic utensils of each also 2 plates, cups and bowls as a nice deck a little table with 2 chairs the wifi works well and the place is super clean the water pressure is not strong and it takes a while for the hot water in the shower to show up I only used hot water when taking a shower and it wasn’t that hot.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Daniel

Easy check in with good customer service and close to everything including the beach. Room was clean and AC was cold.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it had a microwave and mini fridge. Bathroom and shower were great.
Stayed 11 nights in Apr 2024
Verified review

8/10 Good

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Suprised at the quiet and comfort. Staying again.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable place if you want to be in the middle of the food and shopping district. I enjoyed my stay sitting on the balcony people watching. Food and drink were steps away.
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Diana

Liked: Cleanliness
The staff was friendly. Overall a nice hotel. The heat in the lobby was a bit much. They gave us the choice of a front or rear room in case we wanted a quiet room (rear) we took the rear room and it was still very loud. The ac took a few hours to cool the room down. Then you had to turn it off when leaving for the day and go through the cool down process again. I would recommend taking some doggie poo bags for your used toilet paper as you can’t flush the toilet paper.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
The room was very clean. The staff is friendly. The location is great. Walkable to all amenities. We found the bed to hard for our liking. We had a couple of water issues. No hot water one day and no water for most of one day. This was fixed in a timely manner.
Stayed 9 nights in Nov 2025
Verified review

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Only issue was several days without hot water. Superior housekeeping
Stayed 22 nights in Jan 2025
Verified review

6/10 Okay

Alejandra

Disliked: Amenities, property conditions & facilities
Patio door lock was broken, water pressure in shower too strong. Room didn’t smell well, staff was helpful and friendly.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Would stay again

The lobby is hidden behind staircase. Receptionist is quiet and a bit reserved. Service could be more welcoming. Cute balcony but facing towards a restaurant terrace where has live music. It has a nice kitchenette. Overall, we enjoyed our stay.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Perfect location, clean and great price. The room was very spacious and the staff was super friendly, though not everyone speaks fluent english. There is a rooftop across the street and you do hear it at night so for early birds sleep may be a bit difficult. The bar stops @1am though.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities
Walking distance to play Norte you on the street for night and entertainment price is very good no complain you gotta remember this is how do buildings close to the ocean and you know I’m happy come back next year
Stayed 4 nights in Mar 2024
Verified review

6/10 Okay

Lise

Liked: Cleanliness, staff & service
Disliked: Room comfort
The mattress is very hard and the pillows are very soft and not comfortable at all. Bring your own hairdryer as there isn't one provided and none are available to borrow or rent.
Stayed 7 nights in Nov 2025
Verified review

4/10 Poor

Lise

Disliked: Staff & service, room comfort

Well located room close to everything

We made a request for 2 rooms side by side we were told that everything was ok, but on the day of our arrival, everything was changed. The very hard mattress not comfortable everything and the pillows were terrible.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Jesse

Everything
Stayed 1 night in Feb 2024