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Suites Los Arcos

2.5 star property

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Photo gallery for Suites Los Arcos

Property grounds
Room
Interior
Lobby
Exterior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Miguel Hidalgo 58, Centro, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, North Beach
    ‪3 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪75 min drive‬

Room options

View all photos for Room

Room

Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room

Grand Room

Grand Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room

In-room safe, bed sheets

Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Penthouse

Panoramic Penthouse

Panoramic Penthouse

  • Partial ocean view
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bunk Bed and 1 Large Single Sofa Bed

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About this property

Suites Los Arcos

This smoke-free hotel features free WiFi in public areas.
Suites Los Arcos offers 12 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Refrigerators and microwaves are provided.

Bathrooms include showers. Cable television is provided. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Suites Los Arcos , you're just a quick walk from Isla Mujeres Ferry Terminal. Features include free WiFi in public areas.
  • Free WiFi in some public areas
  • Just a 5-minute walk from Isla Mujeres Ferry Terminal and 5 minutes by foot from North Beach
WiFi is free in public spaces.

This Isla Mujeres hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift

More

  • 1 building
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Suites Los Arcos
Suites Los Arcos Hotel Isla Mujeres
Suites Los Arcos Isla Mujeres
Suites Los Arcos Hotel
Suites Los Arcos Isla Mujeres
Suites Los Arcos Hotel Isla Mujeres

Suites Los Arcos Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 57 reviews
Rating 8 - Good. 18 out of 57 reviews
Rating 6 - Okay. 7 out of 57 reviews
Rating 4 - Poor. 3 out of 57 reviews
Rating 2 - Terrible. 1 out of 57 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Serena

Travelled with partner
Disliked: Property conditions & facilities
Stanza poco curata, ok per una notte. Posizione ottima
Stayed 1 night in Dec 2025

6/10 Okay

Lise

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
The mattress is very hard and the pillows are very soft and not comfortable at all. Bring your own hairdryer as there isn't one provided and none are available to borrow or rent.
Stayed 7 nights in Nov 2025

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was very clean. The staff is friendly. The location is great. Walkable to all amenities. We found the bed to hard for our liking. We had a couple of water issues. No hot water one day and no water for most of one day. This was fixed in a timely manner.
Stayed 9 nights in Nov 2025

6/10 Okay

Alejandra

Travelled with family
Disliked: Amenities, property conditions & facilities
Patio door lock was broken, water pressure in shower too strong. Room didn’t smell well, staff was helpful and friendly.
Stayed 1 night in Aug 2025

8/10 Good

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2025

10/10 Excellent

Owen, Hillier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Bed was very comfortable and room was spacious. Lits of hot water and great water pressure on the shower.
Stayed 5 nights in Feb 2025

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Only issue was several days without hot water. Superior housekeeping
Stayed 22 nights in Jan 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location. Very clean and nicely updated. Bed was a little uncomfortable . Would stay there again
Stayed 6 nights in Feb 2025

6/10 Okay

Nicolette

Stayed 1 night in Jan 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the perfect spot to walk to restaurants and shopping or even just people watch
Stayed 5 nights in Dec 2024

8/10 Good

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Suprised at the quiet and comfort. Staying again.
Stayed 1 night in Dec 2024

4/10 Poor

Lise

Travelled with group
Disliked: Staff & service, room comfort

Well located room close to everything

We made a request for 2 rooms side by side we were told that everything was ok, but on the day of our arrival, everything was changed. The very hard mattress not comfortable everything and the pillows were terrible.
Stayed 3 nights in Nov 2024

8/10 Good

Nicolette

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small ,quiet, clean , would stay again
Stayed 1 night in Nov 2024

6/10 Okay

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place is extremely clean! Table in room was warped and the bed was not comfortable. We were aware of the late night street noise but we weren't prepared for the stores opening the gates early in the morning and the small child that became restless throughout the day (understandably). I would request a higher room our one in the back if i stayed again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Easy check in with good customer service and close to everything including the beach. Room was clean and AC was cold.
Stayed 4 nights in Oct 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien placé, près de tous !

Stayed 3 nights in May 2024

2/10 Terrible

Kennedy

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was so rude. Threatened to call the police on us for asking for an extra sheet for the bed. The mattress was stained 10 different colours and was hard as a rock. 10/10 DO NOT recommend staying here.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable place if you want to be in the middle of the food and shopping district. I enjoyed my stay sitting on the balcony people watching. Food and drink were steps away.
Stayed 3 nights in May 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it had a microwave and mini fridge. Bathroom and shower were great.
Stayed 11 nights in Apr 2024

10/10 Excellent

Joshua

Stayed 7 nights in Apr 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the heart of Isla Mujeres nightlife - The room was clean and the staff very friendly. I will definitely stay again
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Would stay again

The lobby is hidden behind staircase. Receptionist is quiet and a bit reserved. Service could be more welcoming. Cute balcony but facing towards a restaurant terrace where has live music. It has a nice kitchenette. Overall, we enjoyed our stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Walking distance to play Norte you on the street for night and entertainment price is very good no complain you gotta remember this is how do buildings close to the ocean and you know I’m happy come back next year
Stayed 4 nights in Mar 2024

10/10 Excellent

Mejha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it and will be back!! Staff were very friendly and efficient! The location was PERFECT and close to beaches, shops and all the food!!
Stayed 7 nights in Feb 2024

10/10 Excellent

Jesse

Everything
Stayed 1 night in Feb 2024