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4.7 out of 5

"EXCELLENT SERVICE, ALL THE STAFF ARE SO HELPFUL. GREAT LOCATION TO OLD TOWN. STAFF GO ABOVE AND BEYOND TO HELP. FREE HOTEL CAR SERVICE TO OLD TOWN. W ... " More

By a verified traveller on Tue 15 Oct 2019

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Deluxe French Street View

Bed Count 1 Full Bed Maximum Occupancy 3 Max
€290* Per night/room 23 Apr - 24 Apr

Deluxe Twin Vertical Greenery View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Twin Street View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Corner Suite French Street View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Sultan Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at AJWA Sultanahmet. During your stay, you're just a quick walk from Grand Bazaar. Features include free WiFi in public areas, free valet parking and a free manager's reception.

  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body scrubs, Swedish massages or facials at AFIYA SPA
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests like the restaurant and breakfast
  • Just a 4-minute walk from Column of Constantine and 6 minutes on foot from Grand Bazaar
  • Airport shuttle service available for a fee

AJWA Sultanahmet ratings based on 12 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for AJWA Sultanahmet

Everyone (8) Couples (2) Family (1)
5 out of 5
EXCELLENT SERVICE, ALL THE STAFF ARE SO HELPFUL. GREAT LOCATION TO OLD TOWN. STAFF GO ABOVE AND BEYOND TO HELP. FREE HOTEL CAR SERVICE TO OLD TOWN. WONDERFUL SELECTION FOR BREAKFAST. A FANTASTIC 6 DAYS IN ISTANBUL

Posted by on 15 Oct 2019

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Comment from Hotel Management

16 Oct 2019 by The Management

Dear Valued Guest, Thank you very much for choosing Ajwa Hotel Sultanahmet. We truly appreciate your warm comments and high rate. Our staff is dedicated to providing you with an incomparable level of personalized service designed for our guests and we are more than happy we met your expectations. We hope to have the chance to welcome you again. Sincerely yours,

5 out of 5

Posted by on 23 Jun 2019

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Comment from Hotel Management

13 Jul 2019 by Guest Relaitons

Dear Guest, Thank you very much for the great rating you gave us; we greatly appreciate it. Our team strives to do its best for our esteemed guests, and we hope to have the opportunity to serve you again in the near future. Sincere regards, The Management

5 out of 5
Amazing hotel, the staff were very friendly . The hotel is very central.

Posted by , from London GB on 28 Mar 2019

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Comment from Hotel Management

7 Apr 2019 by Management

Dear Guest, We would like to thank you very much for your recent stay with us.Your kind comments and endorsement are greatly appreciated by all of us here at Ajwa Hotel Sultanahmet. We very much look forward to your next visit. Sincere regards, The Hotel Management

5 out of 5

Posted by on 21 Mar 2019

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Comment from Hotel Management

7 Apr 2019 by Management

Dear Guest, We wish to express our warm thanks for your kind rating of our hotel and look forward to welcoming you back soon. Sincere regards, The Hotel Management

5 out of 5
Restaurant Zefran

Posted by on 4 Feb 2024

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Comment from Hotel Management

5 Feb 2024 by Gokhan Turkoglu

Dear Azmat Pervaiz,Thank you for choosing to stay with us and for your generous rating! We appreciate your support and are delighted to know that you had a positive experience. If there's anything specific that stood out for you, please feel free to share your thoughts. We look forward to hosting you again in the future.Best regards,Gokhan TurkogluDirector Of Operations

3 out of 5
Für die Nutzung des Pool benötigen sie eine Badehaube 7.- Euro extra

Posted by on 23 Oct 2023

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Comment from Hotel Management

24 Oct 2023 by Gokhan Turkoglu

Dear Adrian,Thank you for taking the time to share your thoughts with us. We're delighted that you chose to stay at our hotel.We understand that the additional cost of a swimming cap for pool usage may have been unexpected. This requirement is in place to ensure the cleanliness and quality of our pool providing a safe and enjoyable environment for all our guests.We value your feedback and your comments will be used to enhance our service and communication regarding additional amenities and charges.We look forward to welcoming you again in the future.Best regards,Gokhan TurkogluDirector Of Operations

4 out of 5

Posted by on 29 Oct 2019

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Comment from Hotel Management

2 Nov 2019 by The Management

Dear Valued Guest, Thank you very much for choosing Ajwa Hotel Sultanahmet. We appreciate your feedback due your recent stay at our hotel and looking forward to have you again for your next trip to İstanbul. Sincerely yours,

4 out of 5
Sehr schönes Hotel. Zimmer sind sehr geräumig und mit neuester Elektronik ausgestattet. Minibar, Snacks und Früchte auf dem Zimmer werden täglich nachgefüllt und sind kostenlos, ebenso wie der Kaffee aus der Nespressomaschine. Süd-Zimmer ab der 4 Etage haben Meerblick.

Posted by on 28 Sep 2019

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Comment from Hotel Management

1 Oct 2019 by The Management

Dear Valued Guest, Thank you very much for choosing Ajwa Hotel Sultanahmet. We are grateful for your nice feedback about your recent stay at our hotel. Together with our team we hope to have you again at Ajwa Hotel Sultanahmet for your next visit to İstanbul. Sincerely yours,

5 out of 5
Perfect place in heart of Istanbul. Short walking distance to all highlights

Posted by on 8 Jul 2019

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Comment from Hotel Management

13 Jul 2019 by Guest Relations

Dear Valued Guest, We are pleased to receive your kind review of Ajwa Hotel Sultanahmet; thank you for the top rating you gave us. It was great to know that you enjoyed our location. We hope to have you back soon and remain, With our very best wishes, The Management

5 out of 5

Posted by on 7 May 2019

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Comment from Hotel Management

9 May 2019 by The Management

Dear Valued Guest, Please accept our sincere thanks for taking the time to rate our hotel. We hope you enjoyed your recent stay with us. Our hotel looks forward to welcoming you again in the near future. Sincerely, The Management

Property Features

AJWA Sultanahmet offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A business centre, meeting rooms, and limo/town car service are available. A kids' pool, a fitness centre, and spa services are also featured at the luxury AJWA Sultanahmet. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. This 5-star Istanbul hotel is smoke free.

  • 61 guestrooms or units
  • 9 levels
  • Conference rooms
  • Built in 2016
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Library
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Istanbul Cankurtaran Station (1.5 km / 0.9 mi)
  • Metro station: Cemberlitas Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

AJWA Sultanahmet offers 61 accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Bathrooms include dressing gowns, slippers, designer toiletries and bidets. This Istanbul hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Pillow options
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Climate control
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception daily.

On-site venue – Overlooking the ocean, this fine-dining restaurant serves breakfast, lunch and dinner. A children's menu is available.

24-hour room service is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Spa Services

AFIYA SPA has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Number of treatment rooms 3
  • Reflexology
  • Sports massage
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's full service spa area, including swimming pool and hammam, has separate hours for men and women. Men have access from 8 AM to 3 PM, daily, and women have access from 3:30-10 PM, daily. The fitness centre is reserved for women from 6-8 AM, daily.

AJWA Sultanahmet offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 55.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities on-site
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe Tourism Certification Programme (Turkey)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 for adults and from EUR 20 for children
  • Airport shuttle fee: EUR 500 per vehicle (return, maximum occupancy 2)
  • Rollaway bed fee: EUR 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • AJWA SULTANAHMET
  • Ajwa Sultanahmet Hotel
  • Ajwa Hotel Sultanahmet
  • Ajwa Sultanahmet Istanbul
  • Ajwa Sultanahmet Hotel Istanbul

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Alcohol isn't served at AJWA Sultanahmet.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.