2/10 Terrible
Verified traveller
11 Mar 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor
Room was mouldy and damp.
Staff were rude and almost offensively unhelpful. Fobbed off when tried to raise concerns about the room.
Spa mostly didn’t work- sauna and steam room didn’t work. When discussed with reception was told they did- clearly didn’t as it was around 30 degrees in the sauna and there was no steam or heat in the steam room.
Breakfast was poor and basic.
When raised further concerns was told by staff that should have complained sooner- we had tried to do but was told to wait until after the weekend morning.
The receptionist told us it was not possible to give a refund and then when we asked for the manager. The manager was in a meeting but the receptionist didn’t know where or when they would be back. The receptionist then gave me the number to call and it didn’t connect or ring.
The staff told me that it was impossible to give a refund and needed to contact hotels.com. Contacted hotels.com who said that we needed to contact the reception of the hotel. Went round in circles re this for a day. Been promised a partial refund. But yet to hear back from hotels.com if this will actually happen
Verified traveller
Stayed 4 nights in Mar 2025
