26 Mar 2024 by Rabia ÖZTÜRK Guest Relations Supervisor
Dear Alexander,Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience you experienced during your recent stay. Your feedback is invaluable in helping us maintain our standards of service excellence.Please rest assured that we are taking immediate steps to address this matter with our room service team to ensure that all interactions are conducted with the utmost professionalism and courtesy.We greatly value your patronage and hope to have the opportunity to exceed your expectations on your next visit.Best Regards,
17 Aug 2020 by Istanbul Gonen Hotel
Merhabalar , İstanbul Gönen Hotel’de konaklamayı tercih ettiğiniz ve değerli düşüncelerinizi bizimle paylaştığınız için teşekkür ederiz. Yaşamış olduğunuz memnuniyetsizliğiniz karşısında üzüntü duyduğumuzu bildirmek isteriz. Bahsetmiş olduğunuz konulara ilişkin aksiyon alınacağını ve eğitim programlarımızı yorumlarınız ışığında şekillendireceğimizden emin olabilirsiniz. Sizleri tekrar misafir etmeyi umuyoruz. Keyifli bir gün dileriz. Saygılarımızla,
21 Nov 2019 by Zeynep D. / Guest Relations Executive
Dear Our Guest, Thank you for choosing to stay at Istanbul Gonen Hotel and we thank you for your valuable feedback. We are pleased to hear that you had a pleasant stay with us. Your opinions and evaluations are of utmost importance. We hope to welcome you again at Istanbul Gonen Hotel to experience our Turkish hospitality.. Wishing you a great day. Best Regards, Zeynep D. / Guest Relations Executive
Istanbul Gonen Hotel offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 24909 square feet (2315 square metres) and includes a conference centre. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the luxury Istanbul Gonen Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this Art Deco Istanbul hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Istanbul Gonen Hotel offers 305 accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
G and G Restaurant – Overlooking the pool, this restaurant specialises in Turkish cuisine and serves breakfast and dinner.
24-hour room service is available.
An indoor pool, a children's pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Istanbul Gonen Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
