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Serenity Comfort Hotel

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Photo gallery for Serenity Comfort Hotel

A restaurant with a brick wall, hanging plants, and a logo for 'Steakhouse'.
A modern spa with mosaic-tiled walls and benches.
An indoor swimming pool with a blue tiled floor, a reception desk, and modern pendant lighting.
A hotel room with a large bed, bedside tables, a desk, and a chair. There is a window with curtains, a painting on the wall, and a door to the right.
A spacious lobby with modern seating, large windows, and a high ceiling.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Peyami Safa Cd. 16, Istanbul, Istanbul, 34218
  • Place, Ataturk Kultur Merkezi
    ‪12 min walk‬
  • Place, 212 Istanbul Power Outlet
    ‪15 min walk‬
  • Place, İstoç Ticaret Merkezi
    ‪2 min drive‬
  • Airport, Istanbul (IST)
    ‪26 min drive‬

Room options

View all photos for Standard Room

A hotel room with a large bed, two bedside tables with lamps, a chair, and a painting on the wall.

Standard Room

7.6 out of 10
Good
(4 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Business Triple Room

A hotel room with two beds, a desk, and a TV.

Business Triple Room

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Standard Triple Room

  • Sleeps 3
  • Free Wi-Fi

Standard Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Suite

Premium bedding, minibar, desk, laptop workspace

Junior Suite

  • Sleeps 1
  • Free Wi-Fi

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About this property

Serenity Comfort Hotel

Along with an indoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
Serenity Comfort Hotel offers 121 air-conditioned accommodations with minibars and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 6 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.
During your stay at Serenity Comfort Hotel , you'll be within walking distance of 212 Istanbul Power Outlet. Free WiFi in public areas, free valet parking, and a free manager's reception are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a steam room
  • 6 minutes by car from Mall of Istanbul and 10 minutes from Istanbul Expo Center
Serenity Comfort Hotel offers its guests an indoor pool, a steam room, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Serenity Comfort Hotel . Valet parking is free.

Smoking is allowed in designated areas at this 4.5-star Istanbul hotel.

The hotel hosts a free manager's reception daily.
Tuz-Et - Onsite restaurant.
Onsite venue #2 - bar. Open daily.
Onsite venue #3 - café. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Tuz-Et

Things to do

  • Gym
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Electric kettle
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before 12:30 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Rollaway bed fee: EUR 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Front desk staff will greet guests on arrival at the property.
Property Registration Number 18974
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

QUA COMFORT HOTEL
Serenity Comfort Hotel Hotel
Serenity Comfort Hotel Istanbul
Serenity Comfort Hotel Hotel Istanbul

Serenity Comfort Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 98 reviews
Rating 8 - Good. 26 out of 98 reviews
Rating 6 - Okay. 8 out of 98 reviews
Rating 4 - Poor. 6 out of 98 reviews
Rating 2 - Terrible. 4 out of 98 reviews

9.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jean

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was spotless, the entire hotel is spotless. And the staff were very helpful especially engin the receptionist. We made a mistake when booking and we only booked a single room and engin contacted the manager who upgraded us to a double room free of charge. I highly recommend serenity comfort hotel especially if you are in Istanbul for dental operations and cosmetic operations. Five stars all the round, the food is also excellent.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ammar

Liked: Staff & service, amenities, property conditions & facilities
The new hotel location is much better than the old one.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel but it is far from any shops etc. nearest place is mall of Istanbul but that’s about it.
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Raed

Liked: Cleanliness, property conditions & facilities, room comfort

Raed

Amazing hotel
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice and new hotel

All was fine,thank you
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

IOAN

Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2022
Verified

8/10 Good

Ahmad

Liked: Cleanliness, amenities, property conditions & facilities
Clean and good location. Staff not too much friendly
Stayed 5 nights in Oct 2022
Verified

8/10 Good

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice experience with friendly team at the hotel every thinks was good . except 1 issue they don't have iron machine in the hotel it was surprised me really. other thinks are all nice including the breakfast.
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Miguel

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Dogs barking at night,you can open window ,to much noise
Stayed 9 nights in Aug 2022
Verified

4/10 Poor

Jehad

Liked: Cleanliness
Disliked: Staff & service, amenities
Some of staff don't deal friendly with guests
Stayed 5 nights in Aug 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

incorrect Rating

The hotel was rated *five stars*, but it felt more like a three or at most four-star property. The incorrect rating raises expectations higher than what is ultimately met.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

kusay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

bad customer service

Bad customer service, needed to scan a document at the reception as they dont have business centre, reception people dont even acknowledge your presence, they keep talking over the phone or to each other, and when someone answers you, anything can distract them from listening to you. they are very loud when they talk to each other and dont smile. owful feeling when dealing with them
Stayed 5 nights in Jun 2022
Verified

4/10 Poor

william

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Sauna not included / bag incident / location

Problem 1: The listing says there's a sauna and steam room - which is the primary reason why I booked a stay here. Turns out, use of the sauna/steam are NOT included with your stay, and in order to use them.. you must purchase a spa package for approximately 100 euros. Very misleading and disappointing. Problem 2: MY BAG WENT MISSING. I arrived back in my room and my bag was gone. Shortly after my arrival, someone walked into my room with the bag. They said that they didn't have a record of me checking in, so they didn't know why there was a bag in there. My main issue is that my bag was opened and various items were moved around. Were they looking for identification, or were they looking for valuables? I'm not sure. Problem 3: The location is somewhat inconvenient. You can see the Mall of Istanbul, but in order to get there you need to take a taxi. Was alright for the 1 night I stayed there, but I wouldn't want have to do that every time I wanted to go get food. The good: The rooms are nice and clean. The bed is also comfortable. No problems with the wifi.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Her şey mükemmel

Lobisinden başlayıp odasına kadar devam eden temizlik ve kalite algısı güzel hissettiriyor. Odaları konforlu ve olması gereken her şeye sahip yeniden bu civarda konaklamam gerekiyor olsa adresim belli teşekkürler.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Yildirim

Liked: Cleanliness, staff & service, property conditions & facilities
Alles super gelaufen.
Stayed 9 nights in Aug 2024
Verified

4/10 Poor

Perla Georgina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

MAL SERVICIO

Viaje con mi hijo, nos dieron una sola cama, además, nos dieron el cuarto que está junto al área del servicio y fue muy incómodo. No nos entregaron los controles del clima y el cuarto fue muy pequeño. Por otra parte, recogen los platos y cubiertos sin haber terminado de desayunar y se colocan junto a uno para que uno se pare: Fue muy INCOMODO y pagamos mucho por la estancia, además de haber estado con los de Tour, nosotros pagamos cuatro días terribles de mal servicio y nos dijeron que no nos podían dar un cuarto con camas gemelas, porque estaba muy lleno.
Stayed 3 nights in Dec 2023
Verified

8/10 Good

Engin

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue muy bien
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Damla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel çok temiz ve çok konforluydu.
Stayed 4 nights in Oct 2022
Verified

10/10 Excellent

Hüseyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
sehr gut
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfort Hotel is really comfortable I’ve been to so many hotels in Istanbul but comfort is Favorit 👍👍👍👍
Stayed 5 nights in Jun 2022
Verified

8/10 Good

nuri levent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good enough
Stayed 1 night in Jun 2022
Verified

6/10 Okay

Fatih

Liked: Cleanliness, staff & service
Ücret çok fazlaydı. Ücret ve hizmet dengesi dengesiz.
Stayed 1 night in Jun 2022
Verified

8/10 Good

mohammad

Liked: Cleanliness, staff & service
It was good
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Khawaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay large nice size rooms, great customer service , beautiful people would book again
Stayed 15 nights in Apr 2022
Verified

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon sejour. Hotel de standing. Dommage qu'il n'y ait pas de resto, autre que celui proposé par l'hotel, à proximité. On est obligé de prendre le taxi pour un repas à l'exterieur, ou pour une petite course.....
Stayed 10 nights in Apr 2022