18 Apr 2022 by FOM
Dear Wei, Thank you very much for staying with us and sharing your kind review. It made us more than happy that you enjoyed our hotel. However, we do apologize for the inconvienience regarding technical issues of breakfast start time and not to inform you on time. We will take necessary actions to prevent it to happen again. We wish to see you staying with us again soon. Kind regards,
5 Dec 2018 by Mehmet Yavuz
Dear Guest Marc , We very much appreciate your comments regarding your stay at the The Galata Istanbul Hotel - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mehmet Yavuz Rooms Division Manager
15 Nov 2021 by Kerem Demircan General Manager
Liebe Ajla vielen Dank für Ihren Kommentar zu Ihrem Aufenthalt im The Galata Istanbul Hotel - MGallery. Wir freuen uns auf Ihre lobenden Worte. Ihre positive Wertschätzung geben wir natürlich gerne an die entsprechenden Mitarbeiter weiter. Ihre Zufriedenheit ist die beste Belohnung für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen tadellosen Service zu bieten. Wir hoffen, Sie bald wieder zu sehen. Mit freundlichen Grüßen
13 Jan 2020 by Guest Relations
Dear our guest, We are sorry to hear that we could not make you completely satisfied with the service we offer. We also would like to mention that your feedback has been forwarded to related department head for investigation and improvement. Hope we can host you again with a better service.
13 Jan 2020 by Guest Relations
Dear Tonuzzi, We are sorry to hear that we could not make you completely satisfied with the service we offer. We also would like to mention that your feedback has been forwarded to related department head for investigation and improvement.
The property will be renovating from 1 March 2024 to 31 March 2024 (completion date subject to change). The following areas are affected:
Alternative facilities will be available off-site during the renovation.
During renovations, the hotel will make every effort to minimise noise and disturbance.
The Galata Istanbul Hotel - MGallery, Special Class offers its guests a full-service spa and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business centre and 2 meeting rooms are available. The business-friendly The Galata Istanbul Hotel - MGallery, Special Class also features a terrace, concierge services, and laundry facilities. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. This Istanbul hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , Free wired internet
The Galata Istanbul Hotel - MGallery, Special Class offers 83 accommodations with a safe and complimentary bottles of water. This individually decorated accommodation includes desks. Beds feature premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Mesai Restoran – This restaurant specialises in international cuisine and serves lunch and dinner.
Lobi Bar – This lobby lounge only serves light fare. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
The Galata Istanbul Hotel - MGallery, Special Class offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted.
Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.