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Best Western University Inn

2.5 star property

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Photo gallery for Best Western University Inn

Lobby
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
Lobby
Free daily on-the-go breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • 24/7 front desk

Explore the area

View in a map
1020 Ellis Hollow Rd, Ithaca, NY, 14850
  • Place, Reis Tennis Center
    ‪6 min walk‬
  • Place, Cornell Botanic Gardens
    ‪3 min drive‬
  • Place, Robert J. Kane Sports Complex
    ‪3 min drive‬
  • Airport, Ithaca, NY (ITH-Tompkins Regional)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Fireplace

7.6 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

8.6 out of 10
Excellent
(7 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.6 out of 10
Excellent
(22 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible, Bathtub

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

Mobility Accessible King Room with Roll-in Shower

  • Sleeps 2

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Mobility Accessible Double Room with Bathtub

  • Sleeps 2

Mobility Accessible Two Double Room with Roll-in Shower

  • Sleeps 4

Mobility Accessible Two Double Room with Bathtub

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

1 King Bed With Whirlpool Fireplace Refrigerator High Speed Internet Access Non Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Whirlpool, Mini Fridge, Wi-Fi

  • Sleeps 2

1 Double Bed, Non-Smoking, Mini Fridge, Shower Only, Wi-Fi

  • Sleeps 2

Two Double Room

  • Sleeps 6

Two Queen Room

  • Sleeps 4

King Room with Fireplace

  • Sleeps 2

Two Queen Room with Fireplace

  • Sleeps 4

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About this property

Best Western University Inn

Pet-friendly hotel with free breakfast connected to a shopping center in Ithaca
A 24-hour fitness center, a seasonal outdoor pool, and a business center are available at this smoke-free hotel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour front desk, express check-out, and a TV in a common area.
Best Western University Inn offers 101 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Best Western University Inn gets good marks from our customers. During your stay, you'll be connected to a shopping center, and just a quick walk from Reis Tennis Center. You'll find features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Ithaca Commons and a few minutes from State Theatre of Ithaca
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)
Best Western University Inn offers its guests a 24-hour fitness center and a seasonal outdoor pool. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is available daily. A roundtrip airport shuttle is free (available on request). The business-friendly Best Western University Inn also features a vending machine, express check-out, and a front-desk safe. Self parking is free.

This Ithaca hotel is smoke free.

Guests are served free on-the-go breakfast daily from 7 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 8:00 AM to 10:00 PM at scheduled times and on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7 AM to 10 AM

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas
  • Vineyard
  • Wine tours

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day (maximum USD 2000 per stay)
  • Maximum 2 (weight limit: 70 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per day (maximum USD 2000 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Best Western University Inn offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western University
Best Western University Inn
Best Western University Inn Ithaca
Best Western University Ithaca
University Best Western
University Inn Best Western
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western
Best Western University Ithaca
Best Western University Inn Hotel
Best Western University Inn Ithaca
Best Western University Inn Hotel Ithaca

Reviews

Best Western University Inn Reviews

7.8

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 411 out of 1003 reviews
Rating 8 - Good. 292 out of 1003 reviews
Rating 6 - Okay. 135 out of 1003 reviews
Rating 4 - Poor. 92 out of 1003 reviews
Rating 2 - Terrible. 73 out of 1003 reviews

Reviews

8/10 Good

Christine

Stayed 1 night in Sep 2025

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and quiet but you needed to drive everywhere. Except in the little plaza next door they had a supermarket which was very convenient
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Svetlana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is completely run down. The mattress was extremely old. I ess able to see the mattress springs through the blanket. The pillows were as hard as a rock. The carpet is full of stains. I couldn't bring myself to walk around the room without my slippers. The toilet paprr holder mept falling off, the showerhead was barely holding on. I could go on with all of the issues with this place. I couldn't sleep for the 2 nights i was there because my of the noise the from other guests and the noise their doors made from opening and closing. It is extremely hard to open and close the room doors. Instead of having a relaxing and stress free stay, i was extremely tired and frustrated. Do not stay at this hotel. Stay far away.
Stayed 2 nights in Aug 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quite location, next to plaza shopping with sandwich shop and chinese food, CVS, etc. Clean comfortable rooms, friendly staff, and great buffet breakfast. Would definately return.
Stayed 3 nights in Aug 2025

6/10 Okay

Margaret

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Waqar

Liked: Cleanliness
Stayed 4 nights in Aug 2025

8/10 Good

David, Sarasota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Second time staying here. Only 5 min drive to Cornell campus, walk to grocery and food options. Clean, comfortable and quiet.
Stayed 2 nights in Aug 2025

6/10 Okay

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel rooms were large and the hotel quiet. It is just in need of renovations.
Stayed 3 nights in Aug 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Constantine

Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overpriced and Poorly Cleaned

The room I stayed in was extremely dirty and disappointing. There was visible dust and grime on many surfaces, the bathroom was not properly cleaned, and the overall condition of the room made me feel very uncomfortable. Considering I paid over $300 per night, I expected a much higher standard of cleanliness — but it was truly disappointing. What made it even worse was that no refund was offered despite the poor condition, which added to my frustration. This experience definitely had a negative impact on my trip.
Stayed 3 nights in Aug 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Emily

Stayed 4 nights in Aug 2025

8/10 Good

Corey

Travelled with family
Liked: Staff & service, amenities
Perfect for what we needed. The woman at the front desk who was ALSO running around the dining area during breakfast didn’t miss a neat. I wish I remembered her name. She surely took so crap but with all the grace in the world. Definitely need more staff. Hall was dark and a bit musty, sink water smelled of sulfur when turned on, stained “dust ruffles” on one of the beds.
Stayed 2 nights in Aug 2025

8/10 Good

Anand

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location close to Cornell University. The breakfast was delicious and the reception staff were amazing. I would definitely stay here again!
Stayed 3 nights in Aug 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent facility okay for quick stay
Stayed 1 night in Aug 2025

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Items in the room are worn and older and fixed up with cheap materials.
Stayed 1 night in Aug 2025

8/10 Good

Avik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except there were few bugs or mosquitoes in the room all the time
Stayed 2 nights in Aug 2025

6/10 Okay

Sadjad

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ithaca visit

Nice spacious room, good pool, AC a tad noisy, a lttile out of town but close to a few stores.
Stayed 1 night in Aug 2025

10/10 Excellent

Brittany

Stayed 1 night in Aug 2025

2/10 Terrible

Beth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Room not as nice as photos suggest

I checked in, went to the room, found it to be in poor condition, and went back to the counter and requested a refund from the Best Western Ithaca receptionist. She said she would need to get permission. She went in the back and spoke with someone for a few minutes, then came back and said “You’re all set.” I do not want to pay for the stay since I did not stay there.
Stayed 3 nights in Jul 2025