2/10 Terrible
Aimee
9 Nov 2025
We arrived at 9:20pm and were told that the one bedroom suite we had reserved was not ready and that it would need to be inspected by housekeeping before we could check-I’m in. We were told to wait in the lobby and that they would call us once it had been inspected. I asked if we could forgo the inspection in the interest of convenience because of the late hour. They said no, refused to issue the room key and told me we would need to wait for them to contact housekeeping and arrange for an inspection. They told me this was all in my best interest. The staff seemed quite inexperienced and out of touch with the principles of hospitality. Next time we are in the area we will opt to stay somewhere else so that we’re not sitting in our car waiting for our room many hours after the appointed check-in time (4:00 pm). We were finally given access to our expensive “resort” room at 10pm.
Aimee
Stayed 1 night in Nov 2025































