Masuya Ryokan

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve access to the hot springs

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve access to the hot springs. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted.

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are not available
• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Masks are not compulsory at the property
• Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
• Contactless food service / room service is not available
• Commonly-touched surfaces are cleaned with disinfectant
• Reservation is not required for facilities on-site
• Property confirms they are implementing guest safety measures
• Property is cleaned with disinfectant
• Contactless check-out is not available
• Staff wears personal protective equipment
• Mobile key entry is not available
• Debit cards not accepted
• Protective clothing is not available to guests
• Food service has not been amended for enhanced safety
• Shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Property does not follow sanitisation practices of any association
• Social distancing measures are in place
• Contactless check-in is not available
• No cots (infant beds) available
• No lifts
• Property confirms they are implementing enhanced cleaning measures
• Individually-wrapped food options are not available
• No gap period between guest stays