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Hilton Garden Inn Jackson

3.0 star property

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Photo gallery for Hilton Garden Inn Jackson

Lobby
Lobby
Exterior
Terrace/patio
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1324 Vann Dr, Jackson, TN, 38305
  • Place, Union University
    ‪16 min walk‬
  • Place, Casey Jones Village
    ‪1 min drive‬
  • Place, Music Highway Crossroads
    ‪1 min drive‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

A hotel room with a bed, desk, chair, and framed pictures on the wall.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for 2 QUEEN MOBILITY/HEARING ACCESSIBLE RI SHWR

A hotel room with two beds, a desk, a chair, a TV, and framed pictures on the wall.

2 QUEEN MOBILITY/HEARING ACCESSIBLE RI SHWR

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk with a TV, a chair, and framed pictures on the wall.

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Hilton Garden Inn Jackson

This hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and conference space. Weekly housekeeping is available.
Hilton Garden Inn Jackson offers 98 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn Jackson. During your stay, you'll be within walking distance of Union University. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-serve breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and a meeting room
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Union University and a few minutes from Music Highway Crossroads
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available.

WiFi is free in public spaces. A fitness center, a vending machine, and laundry facilities are also featured at the business-friendly Hilton Garden Inn Jackson. Free self parking is available.

For a fee, guests can enjoy self-serve breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.
Hilton Garden Inn Jackson has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Self-serve breakfast available for a fee 6 AM to 10 AM on weekdays and 7 AM to 11 AM on weekends; USD 4.95 to 12.95 for adults and USD 4.95 to 5.95 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 floor
  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per day, plus a deposit of USD 75 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: approximately USD 4.95 to 12.95 for adults, and USD 4.95 to 5.95 for children
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Garn Inn Jackson Hotel
Hilton Garden Jackson Jackson
Hilton Garden Inn Jackson Hotel
Hilton Garden Inn Jackson Jackson
Hilton Garden Inn Jackson Hotel Jackson

Hilton Garden Inn Jackson Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 437 out of 694 reviews
Rating 8 - Good. 147 out of 694 reviews
Rating 6 - Okay. 48 out of 694 reviews
Rating 4 - Poor. 29 out of 694 reviews
Rating 2 - Terrible. 33 out of 694 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Reginald

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff and quiet! What more could you ask for? Plus, the hotel was in a great location!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and area.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the young lady working the front desk was amazing, friendly and happy!!! she's a doll! first time staying at a Hilton Garden Inn, been to many Hilton properties but never this brand. It was a pleasant surprise!!! Bob Eaton
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place, comfortable, clean, and the breakfast was pretty good.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
The front desk staff were courteous and helpful. The hotel was clean.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

William

Great
Stayed 1 night in Dec 2025
Verified

8/10 Good

Collette

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating. We asked to change rooms, away from street noise and they happily moved us. We travel with 2 small dogs, and they were welcomed. Our only negative was that there was no breakfast included. Just rolls and coffee or some apples/oranges would be a nice touch.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 staff and facility was top tier. Traveled for work and a great stay!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

S. A.

Liked: Cleanliness, staff & service, amenities
Hotel and room were clean. Staff were very friendly. Lots of restaurants nearby. I had access to Netflix. I'll stay there again, next time I'm in town.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location near restaurants
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with great dining.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Eric

There were toenail clippings and food crumbs on the floor. The fridge did not stay very cool and was super small.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
It ad every thing I needed for my short stay!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

bart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Aundrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow great place.

Awesome place
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Ashley

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was extremely nice. But i feel like hilton needs to step up their game. The rooms air did not work, the shower floor was dirty and needed a mr clean sponge to it along with the faucet, the hotel is under remodeling with home depot paper in the elevator and we also did not know untill after booking and payment. Save you money $180 for a night is what we paid and it was definitely not worth it.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Jerry L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and the staff was super friendly.
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, comfortable, friendly staff.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Suzy

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful from top to bottom! Food was great! Nice property. Front desk staff was great!
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Kayla

Disliked: Property conditions & facilities
Stopped on a road trip at this location and can say it was a decent stay. Polite staff, clean bed and spacious room. The restroom was a little run down in my opinion and the experience was not really worth the higher price, especially since this location doesn't come with complementary breakfast. I would visit here again since it was good, just not up to value price wise in my opnion.
Broken toilet paper holder
Broken bathroom door handle
Moldy shower
Moldy shower
Stayed 1 night in Nov 2025
Verified

8/10 Good

Charles

Liked: Cleanliness, staff & service
Convenient location, friendly staff, and excellent facility.
Stayed 1 night in Dec 2024