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Tru by Hilton Jackson, MI

2.5 star property

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Photo gallery for Tru by Hilton Jackson, MI

Welcome to our hotel's reception area, featuring a circular reception desk and comfortable seating.
Enjoy a delicious breakfast at our central island, featuring a variety of fresh fruits, pastries, and beverages, along with a buffet selection.
Two single beds with wooden headboards, a desk, and ironing station in a clean and functional room with a large window and outdoor view.
Relax in the outdoor patio area with a round table and wicker chairs, set amidst a brick facade and large windows.
Welcome to our hotel, featuring a covered entrance with a canopy and beautifully maintained surroundings.

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
2401 Shirley Dr, Jackson, MI, 49202
  • JAX 60
    ‪5 min drive‬
  • Henry Ford Allegiance Health
    ‪6 min drive‬
  • Cascade Falls
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.6 out of 10
Excellent
(56 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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Two single beds with white linens and wooden headboards, a desk, chair, and flat-screen TV.

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includes taxes & fees
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About this property

Tru by Hilton Jackson, MI

Hotel in Jackson with free breakfast and a 24-hour fitness center
This smoke-free hotel features a 24-hour fitness center, coffee/tea in a common area, and a business center. Free weekday breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Tru by Hilton Jackson, MI. During your stay, you'll be within walking distance of R.A. Greene Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Amenities include free lobby newspapers, a business center, and convenience store
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from Jackson Crossing Mall and a few minutes from R.A. Greene Park
  • Cats and dogs welcome for a fee
WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is served daily. The business-friendly Tru by Hilton Jackson, MI also features a 24-hour fitness center, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

This Jackson hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Tru by Hilton Jackson, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 939 reviews
Rating 8 - Good. 226 out of 939 reviews
Rating 6 - Okay. 76 out of 939 reviews
Rating 4 - Poor. 35 out of 939 reviews
Rating 2 - Terrible. 36 out of 939 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gail, Plymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel , so beautiful and clean.
Stayed 1 night in May 2025

4/10 Poor

BRENDA, SPENCER

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Need to step up the cleaning! Not fresh/clean smell to room on entering.Very slow sink drain, mattress is terribly stained. Low quality sheets don’t stay on the bed, that’s why we saw the stains. You can see the black ring in the toilet from bathroom door. Filthy by headboard (food and crumbs) and stained window blind. Looks like someone splashed a drink up on it and tried to clean, but when the sun comes through it’s gross. Every other day cleaning…..at the price they are charging! Maybe make sure to leave more than 2 tiny sets of towels in the room it’d you can’t clean. Back cover was missing from the tv remote. Overall, extremely disappointed. with the “simple” design of the room as the missed cleaning is inexcusable. Will not stay at a Tru Hilton again. Room #309. Will we get a response?
Stayed 2 nights in May 2025

4/10 Poor

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The guy that was the night time worker at the desk was rude. He ignored my asking him where the bathroom at. I had to raise my voice. He asked me rudely if i could wait after ignoring me. I told him im about to pee on myself, i just need to know where the bathroom
Stayed 1 night in May 2025

10/10 Excellent

Clustelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Richard

Travelled with partner
Disliked: Amenities
Went to check in company raised the fee to $400. (Terrible ). Pool was closed no breakfast was available.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael, Warwick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well appointed in good price point.
Stayed 1 night in Apr 2025

10/10 Excellent

Christa

Stayed 1 night in Mar 2025

10/10 Excellent

Gina, Eau claire

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious. Great staff!
Stayed 3 nights in Apr 2025

10/10 Excellent

LaBranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Not bad

With this hotel being a Hilton, I expected it to be higher class. It didn't feel that way. Nothing was wrong with our stay. It just seemed like any other hotel to me.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean,nice and spacious and the beds were comfortable. Breakfast had decent options. Would be nice if it started a little earlier as we had to be out befoe it started Saturday morning. My only complaint is while overall the hotel is quiet, we could hear our neighbors conversations both nights. Not sure if it was because there was a door between the rooms or not but it was distracting once we went to bed.
Stayed 2 nights in Apr 2025

2/10 Terrible

andrea

Travelled with family
Liked: Cleanliness, staff & service
Cardboard walls and screaming guests ALL NIGHT
Stayed 1 night in Mar 2025

6/10 Okay

Jeremy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Stay here- if you love the smell of weed!

The stay was uneventful as I checked in late. service was good, but the hallway and elevator smelled of WEED very bad!!!!!!!!!!!! The room was good. the bed frame was falling apart. the room was clean-ish. They need to scrub the bathroom wall down! Next to the toilet, you could see some either had a bad dinner or tooooo much o drink. Mentioned it check out, she didnt seem to car, Question with TRU hotels... What is up with housekeeping always walking in the room before we check out? This is the third time staying at a different hotel. and it happening. Again front desk didnt car.
Stayed 1 night in Apr 2025

8/10 Good

Stephanie, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and welcoming. The room was clean, and comfortable. Room was next to the pool, and the outer exit door, so having a constant fan option on the thermostat was helpful for white noise.
Stayed 1 night in Apr 2025

4/10 Poor

Missy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk lady when we checked in was rude and unfriendly . Seemed expensive as well
Stayed 1 night in Apr 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice being across the street from Red Lobster. Would have been nice if the complimentary breakfast opened earlier, we had to be across town by 7:00.
Stayed 1 night in Apr 2025

10/10 Excellent

sheriff

Stayed 1 night in Apr 2025

10/10 Excellent

Gavin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good property. Comfortable & clean. Good breakfast
Stayed 2 nights in Mar 2025

6/10 Okay

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025