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Candlewood Suites Jacksonville East Merril Road by IHG

2.5 star property

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Photo gallery for Candlewood Suites Jacksonville East Merril Road by IHG

Exterior
Lobby sitting area
Coffee/tea maker
Terrace/patio
In-room safe, desk, cots/infant beds, rollaway beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Housekeeping
  • Gym
  • Pet-friendly
  • 24/7 front desk

Explore the area

View in a map
2700 Jane St, Jacksonville, FL, 32225
  • Place, Jacksonville University
    ‪8 min drive‬
  • Place, Jacksonville Cruise Terminal
    ‪8 min drive‬
  • Place, EverBank Stadium
    ‪11 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪18 min drive‬

Room options

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, cots/infant beds, rollaway beds

Studio Suite, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 King Bed

In-room safe, desk, cots/infant beds, rollaway beds

Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, cots/infant beds, rollaway beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 2 Double Beds, Kitchen

In-room safe, desk, cots/infant beds, rollaway beds

Studio Suite, 2 Double Beds, Kitchen

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Comm)

In-room safe, desk, cots/infant beds, rollaway beds

Studio Suite, 2 Double Beds, Accessible (Comm)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

In-room safe, desk, cots/infant beds, rollaway beds

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm)

In-room safe, desk, cots/infant beds, rollaway beds

Studio Suite, 1 Queen Bed, Accessible (Comm)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, cots/infant beds, rollaway beds

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds

Coffee/tea maker

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed

Room amenity

Studio Suite, 1 Queen Bed

9.0 out of 10
Wonderful
(25 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

  • Sleeps 2
  • 1 Twin Bed

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About this property

Candlewood Suites Jacksonville East Merril Road by IHG

Hotel in Jacksonville with a 24-hour fitness center and a 24-hour business center
Along with an outdoor pool, this hotel has a 24-hour fitness center and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and dry cleaning.
Candlewood Suites Jacksonville East Merril Road by IHG offers 95 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels and pay movies. Accommodations all include kitchens. Bathrooms include shower/tub combinations and hair dryers.

This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Jacksonville East Merril Road by IHG. During your stay, you'll be close to Jacksonville Cruise Terminal. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 9 minutes by car from Jacksonville Cruise Terminal and 10 minutes from St. Johns Town Center
  • Pets welcome for a fee (restrictions apply)
Candlewood Suites Jacksonville East Merril Road by IHG offers its guests an outdoor pool and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. A terrace, barbecue grills, and concierge services are also featured at the business-friendly Candlewood Suites Jacksonville East Merril Road by IHG. Self parking is free.

Smoking is allowed in designated areas at this Jacksonville hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • Grocery/convenience store
  • In-room kitchen
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (102 centimetre high)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Pay films
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchen

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150
  • Weight limit: 80 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites JACKSONVILLE EAST MERRIL ROAD
Candlewood Suites MERRIL
Candlewood Suites MERRIL Hotel
Candlewood Suites MERRIL Hotel JACKSONVILLE EAST ROAD
Candlewood Suites Jacksonville East Merril Road Hotel
Candlewood Suites Merril Road Hotel
Candlewood Suites Merril Road
Candlewood Suites Jacksonville East Merril Road
Candlewood Suites Jacksonville East Merril Road by IHG Hotel
Candlewood Suites Jacksonville East Merril Road an IHG Hotel

Candlewood Suites Jacksonville East Merril Road by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 282 out of 548 reviews
Rating 8 - Good. 166 out of 548 reviews
Rating 6 - Okay. 47 out of 548 reviews
Rating 4 - Poor. 20 out of 548 reviews
Rating 2 - Terrible. 33 out of 548 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

david

Stayed 3 nights in Jul 2025

10/10 Excellent

Marco

When I arrived was greeted with a friendly smile, Elena was very friendly and polite and professional. Made me feel welcome.
Stayed 1 night in Jul 2025

8/10 Good

Mary

Stayed 1 night in Jul 2025

8/10 Good

Celestino

Business traveller
Liked: Cleanliness, property conditions & facilities
Very Comfortable bed. Clean bathroom and kitchen. Excellent gym. Lobby needs makeover as it has a worn out look. A bit pricey considering the condition and no included hot breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great stay

This is the second time I have stayed at this location and it's does not disappoint. The place is comfortable, and clean! Updated, and just all around good quality. Cleanliness is top notch and the staff are very friendly! It's located conveniently also!
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when im in Jacksonville. Many dining options in the area. Hotel staff is always great!
Stayed 2 nights in Jul 2025

8/10 Good

paul

Stayed 2 nights in Jul 2025

6/10 Okay

Melanie

Liked: Staff & service
N/
Stayed 1 night in Jun 2025

10/10 Excellent

Lois

Stayed 1 night in Jun 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay!

Studio room would definitely have been a perk if we were staying longer than a day! Having a kitchenette in room, awesomely convenient! Overall the room was great, spacious, clean, comfortable. The showerhead was kind of corroded which maybe makes it look a little dinghy at first glance. And the carpet has that feel when carpets get old and over used, where... It just feels a little sticky. Staff was excellent, incredibly friendly service.
Stayed 1 night in Jun 2025

6/10 Okay

Bryan, Glendale Heights

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The property needs updating. The room was very humid even with the a/c running. The towels, our clothes, the sheets felt damp because of this issue. The bed and pillows were comfortable, but the dampness issue made it hard to sleep since you felt tacky. The kitchen did supply some pots and pans but no plates, bowls or utensils. So if you plan to use the kitchen, plan on disposable I guess unless it was just an issue for our room. The chair in the room really needs to be cleaned because there was a definitely an odor from it that lingered in the air at times; again, could be from how humid it was in the room. The lobby and hallways were fine though. I tried to mention this to the front desk; however, the gentleman seemed to ignore me and the woman who tried to help I don't think understood me completely. I get it's Florida and have had humidity issues before, but this made for an uncomfortable stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert

Business traveller

Happy

Everything was good. It was what I expected.
Stayed 5 nights in Jun 2025

10/10 Excellent

Maurice, Augusta

Stayed 1 night in May 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

10/10 Excellent

Audra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Kennedy

Business traveller, Travelled with partner
Privacy …. no maid service coming in room unless requested
Stayed 2 nights in May 2025

8/10 Good

tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great-had everything we needed
Stayed 1 night in May 2025

10/10 Excellent

Haniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elena was very lovely and helpful big thanks to her and her professionalism!
Stayed 1 night in May 2025

10/10 Excellent

Leonard, Raleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2025

8/10 Good

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can see that this hotel is well maintained by staff. Staff member Elena was so friendly and kind. The rooms were very clean with plenty of space. This would be a great place to stay for an extended time with the full kitchen. Would recommend.
Stayed 1 night in May 2025

2/10 Terrible

Stacey

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The manager was very rude and inconsiderate. We were dressed down in regular clothes and she judged us walking through the door like we were thugs or something. I will never stay at this location ever again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Philip

Business traveller

Home away from home

Elena made the stay so enjoyable. Julian was very helpful also. Both of them were very friendly.
Stayed 2 nights in May 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed 1 night while passing through but hotel was very clean and Elena at the front desk was very friendly and kind.
Stayed 1 night in Apr 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025