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Candlewood Suites Jacksonville by IHG

2.5 star property

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Photo gallery for Candlewood Suites Jacksonville by IHG

Exterior
BBQ/picnic Area
Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)
Fridge, microwave, stovetop, dishwasher
Fridge, microwave, stovetop, dishwasher

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

View in a map
119 Penny Ln, Jacksonville, NC, 28546
  • Place, Coastal Carolina Community College
    ‪12 min walk‬
  • Place, Onslow Memorial Hospital
    ‪2 min drive‬
  • Place, Jacksonville Mall
    ‪2 min drive‬
  • Airport, Jacksonville, NC (OAJ-Albert J. Ellis)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub)

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub)

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility Tub)

8.6 out of 10
Excellent
(10 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

8.0 out of 10
Very good
(3 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Studio Suite, 1 Queen Bed, Kitchen

Studio Suite, 1 Queen Bed, Kitchen

7.6 out of 10
Good
(24 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Kitchen

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds, Kitchen

9.0 out of 10
Wonderful
(12 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen (Living and Dining Areas)

Suite, 1 Bedroom, Kitchen (Living and Dining Areas)

Suite, 1 Bedroom, Kitchen (Living and Dining Areas)

8.8 out of 10
Excellent
(5 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Jacksonville by IHG

Hotel in Jacksonville with a fitness center and a 24-hour front desk
A fitness center, a snack bar/deli, and a business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available.
Candlewood Suites Jacksonville by IHG offers 95 air-conditioned accommodations with DVD players and complimentary newspapers. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Jacksonville by IHG. During your stay, you'll be within walking distance of Coastal Carolina Community College. You'll find features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi
  • Free self parking
  • Amenities include newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • 15 minutes by foot from Coastal Carolina Community College and a 2-minute drive from Jacksonville Commons
  • Pets welcome for a fee
There's a snack bar/deli on site. Public spaces have free WiFi and wired Internet. You'll find a business center on site. A fitness center, barbecue grills, and a picnic area are also featured at the business-friendly Candlewood Suites Jacksonville by IHG. Free self parking is available.

This Jacksonville hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Refrigerator
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per accommodation, per week
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Jacksonville
Candlewood Suites Hotel Jacksonville
Candlewood Suites Jacksonville
Jacksonville Candlewood Suites
Candlewood Suites - Jacksonville Hotel Jacksonville
Candlewood Suites Jacksonville Hotel
Candlewood Jacksonville
Jacksonville Candlewood Suites

Reviews

Candlewood Suites Jacksonville by IHG Reviews

8.2

Very good

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 350 out of 749 reviews
Rating 8 - Good. 214 out of 749 reviews
Rating 6 - Okay. 84 out of 749 reviews
Rating 4 - Poor. 56 out of 749 reviews
Rating 2 - Terrible. 45 out of 749 reviews

Reviews

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Want a refund

It was horrible. From check in to check out. It took forever to check in. The room was dirty and ac didn’t work. Had to change rooms twice. The room originally was supposed to be non smoking and when I get in it smelled like 3 packs of Newport’s were smoked there before I got there. I really wish I could get reimbursed from this. Absolutely horrible
Stayed 1 night in Jul 2025

8/10 Good

Dalton

Liked: Cleanliness, property conditions & facilities
It was a good hotel and met my needs well
Stayed 6 nights in Jul 2025

6/10 Okay

Allison

Liked: Staff & service
My flight arrived early and I was able to check in early. Great staff. My room, 103, had some mold in the bathroom and the paint on the walls needed to be touched up.
Stayed 1 night in Jul 2025

8/10 Good

Walter

Stayed 7 nights in Jul 2025

2/10 Terrible

Laurie

Stayed 6 nights in Jul 2025

2/10 Terrible

Laryssa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uninhabitable; horrible

I was unable to stay in this hotel ,due to it being filthy. First room they gave me had not been cleaned. Bed unmade. Trash left on tables, bath light on. Went and told front desk. Then sent to another room. Room had not been cleaned. Trash was in trash can. Sheets did not look like they were changed. The bed was made though. Fleas were jumping on my legs. I couldn’t get hot water to wash my hands. I was told we couldn’t get a refund bc it was booked through Hotels.com. I called for a ride and left. Lesson learned. I tried to immediately contact hotels.com but was only able to use online assistance. I will not trust Hotels.com again.
Stayed 1 night in Jul 2025

4/10 Poor

Braulio

Disliked: Cleanliness, property conditions & facilities
Food in the fridge and bugs
Stayed 1 night in Jul 2025

6/10 Okay

Audrey

Disliked: Amenities
I did not like that there was no breakfast. The carpet needed cleaning. The bed wasn’t comfortable, The mattress was old. I was there for 9 day had no room service.
Stayed 9 nights in Jun 2025

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Comfy and Close to everything...

Candlewood Suites offers travelers a clean comfortable room without all the extra services of some of the fancy, pricier hotel chains. The room has a small kitchen with full size fridge, dishwasher, microwave, small cook top and coffeemaker. There are dishes and a few pots/pans so that you may cook some simple meals. We stayed here for a high school reunion and the location was perfect. This one is near many restaurant chains on Western Boulevard. The hotel is in walking distance to the Walmart.
Stayed 5 nights in Jul 2025

2/10 Terrible

Wendy

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2025

6/10 Okay

gloria

Stayed 5 nights in Jul 2025

8/10 Good

Walter

Liked: Cleanliness, amenities
Stayed 7 nights in Jun 2025

10/10 Excellent

Angelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice staff. Quiet rooms and rooms
Stayed 1 night in Jul 2025

4/10 Poor

Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing to write home about

Old, needs remodeling. Asked for hairdryer and told under sink. There was no storage under sink 😂. Key card would stop working randomly and had to go to desk to reactivate. Allow pets, there was a dog left alone for hours just barking and scratching the door!
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Description said a the room had a sofa bed and it did not.
Stayed 1 night in Jun 2025

6/10 Okay

Rhonda

Had a 50.00 pet fee didn't know about
Stayed 1 night in Jul 2025

8/10 Good

Walter

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2025

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service
Room was clean however coffee pot didn’t fit the maker and hairdryer was on its last leg. Was afraid to use it.
Stayed 2 nights in Jun 2025

8/10 Good

Maurice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Monyae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Sophia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room service was never done wasn’t told they only come clean upon request. We stayed a whole week and never saw anyone clean our room or even attempt to.
Stayed 4 nights in Jun 2025

10/10 Excellent

Cammie

Stayed 2 nights in Jun 2025

10/10 Excellent

John

Stayed 2 nights in Jun 2025

8/10 Good

LeeAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/5- A decent place

Was originally assigned a dirty room, but they were quick to change us out. The room was overall not bad, the a/c was a little hard to regulate, was either really cold or warm and stagnate, and it would have been nice if there was an extra blanket in the closet. The room was otherwise well stocked, was clean, but I did notice a fair amount of mold on the bathroom ceiling.
Stayed 1 night in Jun 2025

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025