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Comfort Suites Palestine

2.5 star property

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Photo gallery for Comfort Suites Palestine

Lobby
A hotel room with a blue sofa, a small table, a bed, a desk with a chair, a TV, and a window with curtains.
Free daily buffet breakfast
Spa
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
301 Willow Creek Pkwy, Palestine, TX, 75801
  • Place, Redlands Hotel
    ‪4 min drive‬
  • Place, Davey Dogwood Park
    ‪7 min drive‬
  • Place, Texas State Railroad: Palestine Depot
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Multiple Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Multiple Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(65 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Non Smoking

Desk, iron/ironing board, free cots/infant beds, rollaway beds

Suite, Non Smoking

9.8 out of 10
Exceptional
(21 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites Palestine

This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a hot tub, and coffee/tea in a common area. Housekeeping is available on request.
Comfort Suites Palestine offers 66 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with sofa beds and desks. Guests can make use of the in-room refrigerators and microwaves.

This Palestine hotel provides complimentary wireless Internet access. Plasma televisions come with satellite channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Comfort Suites Palestine. During your stay, you'll be within walking distance of Palestine Regional Medical Center. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a 24-hour business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 5 minutes by car from University of Texas at Tyler Palestine Campus and 7 minutes from Green Park
Comfort Suites Palestine offers its guests an indoor pool, a hot tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and a meeting room are available. The business-friendly Comfort Suites Palestine also features a vending machine, a picnic area, and coffee/tea in a common area. Self parking is free.

This Palestine hotel is smoke free.

Guests are served free buffet breakfast daily from 6 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning deposit: USD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Hotel Palestine
Comfort Suites Palestine
Comfort Suites Hotel
Comfort Suites Palestine
Comfort Suites Hotel Palestine

Comfort Suites Palestine Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 645 out of 950 reviews
Rating 8 - Good. 211 out of 950 reviews
Rating 6 - Okay. 45 out of 950 reviews
Rating 4 - Poor. 23 out of 950 reviews
Rating 2 - Terrible. 26 out of 950 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Aigner

Disliked: Staff & service
Unfortunately, my stay started off very poorly. The check-in process was unorganized and unnecessarily stressful. To make matters worse, when there was an issue processing my card, the front desk staff joked about my card being declined then said,”nevermind it went through.”This was extremely unprofessional and embarrassing, especially in a public setting. After finally getting checked in, the toilet in my room overflowed over night, which is completely unacceptable and raises concerns about room maintenance and cleanliness. Overall, the lack of professionalism at the front desk combined with basic maintenance issues made for a very unpleasant experience. I would not recommend this hotel unless significant improvements are made in staff training and room inspections.
Stayed 1 night in Jan 2026

10/10 Excellent

Oconee

Liked: Cleanliness, staff & service, amenities
The room was great the staff was very helpful. Thank you for are wonderful stay.
Stayed 1 night in Jan 2026

10/10 Excellent

Williams

Stayed 1 night in Jan 2026

4/10 Poor

Robert, Abilene

I tryed to cancel. I bought the insurance. A huge hassle to redeem. Don't waste your money on it. Still waiting to resolve. Never stayed in the hotel.
Stayed 2 nights in Jan 2026

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and very spacious! The staff was so nice and friendly, the breakfast was amazing, the only complaint we had was there were no sheets for our pull out couch. There was only a blanket and when we asked the front desk they were out of sheets also.
Stayed 1 night in Dec 2025

4/10 Poor

Misael

Got over charge for dirty towels and sheets.
Stayed 1 night in Jan 2026

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Loretta, Stonewall

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Charles

Stayed 2 nights in Dec 2025

10/10 Excellent

Mario, Houston

Stayed 1 night in Dec 2025

10/10 Excellent

Jennie

Liked: Cleanliness, amenities, property conditions & facilities
Yes, staff was kind and the room was clean.
Stayed 1 night in Jan 2026

10/10 Excellent

Claudia

Stayed 1 night in Dec 2025

8/10 Good

William, Lake Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great as far as quality of the facility. The beds were good and the general condition of the hotel was very clean and well kept by the staff. The breakfast was not up to typical standards. Very little variety and many items just had empty bowls. We ate around 7:30am and we did see an employee come in from the grocery store and start to restock the food. We had already finished by then but I feel that the employee probably had things back up and running shortly after we left. Overall, it was a good experience and I would stay here again without hesitation.
Stayed 1 night in Jan 2026

10/10 Excellent

Janell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great. Room clean and quiet.
Stayed 2 nights in Jan 2026

10/10 Excellent

Holly, Kingston

Great for kids and families.
Stayed 1 night in Dec 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay, staff was super nice
Stayed 2 nights in Dec 2025

10/10 Excellent

Holly, Kingston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved this hotel! It is very family friendly and perfect if you are going to the polar express.
Stayed 1 night in Dec 2025

10/10 Excellent

Kadijah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Sofa bed needs a new mattress . It’s super done but all else was great!! Breakfast , cleanliness of rooms to the naked eye and staff was pleasant.
Stayed 2 nights in Dec 2025

2/10 Terrible

Christina

Travelled with family
Disliked: Amenities
Wasn’t told there was a $250 deposit on top of the amount for the stay. So we went somewhere else
Stayed 1 night in Dec 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Dec 2025

10/10 Excellent

Sabrena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was great as usual!! I always choose to stay here when I come. The staff is always great too.
Stayed 1 night in Dec 2025

10/10 Excellent

Vicki

Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and courteous staff
Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Clean, smelled great, quiet
Stayed 1 night in Dec 2025

8/10 Good

Lydia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for the Polar Express train ride. Our stay was enjoyable and comfortable. I would stay here again. The free breakfast was ok. The attendant who was serving the food items was very helpful, kind and courteous. The only con was the ac unit did not work properly. The staff did go to check on it and made sure it was running.
Stayed 1 night in Dec 2025