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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

View from property
Front of property – evening/night
Reception
Premium bedding, in-room safe, blackout curtains, iron/ironing board
View from property

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Gym

Explore the area

View in a map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, Daily's Place
    ‪3 min drive‬
  • Place, EverBank Stadium
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk hotel with 2 restaurants and bars
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront's great location gets high marks from our customers. During your stay, you're just a quick walk from Friendship Park. You'll find features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy American cuisine at St. Johns Provision Co., one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from Jacksonville Museum of Modern Art and a few minutes from VyStar Veterans Memorial Arena
  • Pets welcome for a fee
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

Reviews

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

6.8

6.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 443 out of 1423 reviews
Rating 8 - Good. 239 out of 1423 reviews
Rating 6 - Okay. 309 out of 1423 reviews
Rating 4 - Poor. 203 out of 1423 reviews
Rating 2 - Terrible. 229 out of 1423 reviews

Reviews

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Tennysha

Liked: Cleanliness, staff & service
The accommodations were good.
Stayed 2 nights in Aug 2025

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint is that there wasn't a refrigerator. Also it was very noisy most of the night.
Stayed 1 night in Aug 2025

8/10 Good

Shawna

Stayed 1 night in Aug 2025

2/10 Terrible

Linda

Disliked: Cleanliness, property conditions & facilities
I reserved a junior suite that was a king bed with an extra sofa, bed and extra space because I’m in a wheelchair. But I did not get that. I got a room with two queen beds that were so high. I could not get up on the bed myself the bathroom door was so narrow. I could not get into the bathroom the entire time I was staying at the hotel. I could not get into the bathroom. Plus, the room was so tight. I kept getting stuck between the chair and the bed. I was it smelled so bad in the room. It smelled like a dog at pee or poo in there and my eyes are burning and it stunk so bad the entire night and the air conditioner was so loud. It sounded like a freight train was coming through the bedroom. And the rug looked disgusting. It was like so dirty gross like dogs had done their business on it way too many times it was super super unhappy with it and then when it came time out for me to tell them about it, everybody kept hanging up on me or putting me off on somebody else and not a single person would help me mitigate that horrible situation.
Stayed 1 night in Aug 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jacksonville stay

Think rooms need newer carpets looked a bit worn but bed was so comfortable staff were so helpful location was great
Stayed 1 night in Aug 2025

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Bed was terrible. No in room refrigerator for medication. Few to no outlets struggled to plug in phones & CPAP. Did I mention the bed was awful? Breakfast buffet was disappointing. Much worse experience than I had 6-7 years ago when I was here regularly for business.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sabra

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2025

2/10 Terrible

Brooke

Stayed 1 night in Aug 2025

6/10 Okay

Elmer

Stayed 3 nights in Jul 2025

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in Jax to enjoy family. We decided to view the friendship fountain which was fabulous. The hotel has a walkway along the River straight to the fountain. It felt safe and family friendly. The Doubletree is also at the foot of the Main Street Bridge and were able to drive downtown Jax to restaurants and eateries. The pool area was great and Ruth Chris' restaurant was wonderful; both food and staff. Wonderful time!
Stayed 1 night in Aug 2025

6/10 Okay

Stephen E, Upper Marlboro

Hotel is dated
Stayed 2 nights in Jul 2025

8/10 Good

Iveth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Love the staff and the location of the hotel, the building itself needs a few repairs but other then that it was perfect loved it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Candace

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jul 2025

2/10 Terrible

Olawale

Travelled with family
Disliked: Cleanliness
The atrium looked decent but the room carpet and restroom were filthy. I brought it to their attention and the said we know it's because we are under construction. They definitely should have disclosed that before taking our money.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The staff at this hotel is awesome. From check-in to checkout. The staff went over and beyond to make sure our stay was great. The breafast staff was very professional and welcoming. Housekeeping made sure we had everything we needed and was very professional as well. We will definitely be staying again soon!
Stayed 1 night in Aug 2025

10/10 Excellent

Steveland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Dominck

Liked: Staff & service

Ok for the money, some issues.

Staff was attentive especially valet Miguel. Room had a musty smell. Shower had no hot water. Bed and room were comfortable. Did not report the shower issue until end of stay.
Stayed 2 nights in Aug 2025

8/10 Good

Sherman, Puyallup

Stayed 7 nights in Jul 2025

4/10 Poor

Alexander David

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hotel rooms are very dated, 2 of the rooms shower only fan cool, no hot water. Said about it but nothing was done.
Stayed 1 night in Aug 2025

10/10 Excellent

Tijuana

Liked: Staff & service
Stayed 2 nights in Jul 2025

6/10 Okay

Ajay

Stayed 2 nights in Jul 2025

8/10 Good

Anissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The police had to disperse some juveniles from the nearby fountain on our last night there and they were running through the parking garage and jumping on cars. As we were entering the hotel through the parking garage the police were there trying to clear the area of the juveniles, just so we could get to the elevators to go to our room. It was a very unpleasant experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Destiney

Stayed 1 night in Jul 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

It's a 3 star

Comfortable beds, needs new carpets.
Stayed 2 nights in Jul 2025