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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

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View from property
Reception
Front of property – evening/night
Premium bedding, in-room safe, blackout curtains, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, Florida Theatre
    ‪11 min walk‬
  • Place, Times-Union Center for the Performing Arts
    ‪12 min walk‬
  • Place, EverBank Stadium
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk hotel with 2 restaurants and bars
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront's great location gets high marks from our customers. During your stay, you're just a quick walk from Friendship Park. You'll find features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy American cuisine at St. Johns Provision Co., one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from Jacksonville Museum of Modern Art and a few minutes from VyStar Veterans Memorial Arena
  • Pets welcome for a fee
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 473 out of 1506 reviews
Rating 8 - Good. 250 out of 1506 reviews
Rating 6 - Okay. 327 out of 1506 reviews
Rating 4 - Poor. 212 out of 1506 reviews
Rating 2 - Terrible. 244 out of 1506 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Daina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I hate to leave reviews like this but I truly wish I saw more reviews about these issues before booking. I booked a 2 night stay here for my boyfriends birthday & was so excited to have a river front view. As SOON as we walked out the elevator I said to him, these floors are really really dirty, I mean not just spills and stains but trash & dust I was immediately nervous. Our room is at the very end of the hall & we are passing all the doors like okay this hotel is very old, you can tell by how the doors look. I open the door to our room & my heart just dropped. The carpet was so old & dirty, stains on all the furniture, the microwave was yellow and dirty (supposed to be white) & the bathroom was literally like a hole in the wall, I dont even know any other way to explain it, we both said there is no way we are putting our feet on that shower floor. We were booked 2 nights but after about 20 minutes in the room we booked a different hotel & checked out. Went to the front desk where I JUST checked in 20 minutes earlier mind you & there's no "oh no, why are we checking out?" "Was something not right with the room" nope , the only thing she said is. "The room you booked is nonrefundable", no concern about me just checking in with her 20 minutes ago & now leaving. Really really gives Hilton a bad look, especially being a member. I wish I took pictures but y'all I just wanted to get out of that room as soon as possible. There was absolutely nothing okay about it, except the view.
Stayed 2 nights in Sep 2025

2/10 Terrible

Tanisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms looked nothing like on the website. Also the Tom’s are very out dated and the front desk is not friendly!!
Stayed 3 nights in Aug 2025

2/10 Terrible

Lutria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were horrible
Stayed 2 nights in Sep 2025

2/10 Terrible

Nicole

Stayed 1 night in Sep 2025

4/10 Poor

jon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Construction and noise was not mentioned during original booking. Rooms look like 1980's era Carpet pattern worn out in areas most traveled to the point of pattern not visible any longer. The did have nice linen.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elizabeth

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and quit
Stayed 2 nights in Sep 2025

10/10 Excellent

Tabitha, Plant City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing.
Stayed 2 nights in Sep 2025

2/10 Terrible

Citlalik Maria

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like weed the whole hotel and the room I was given, wall wallpaper was peeling off and they had a cheap shower curtain from where they didn't fix the door to the shower. I have stayed at other Double trees and this was in very poor conditions.
Stayed 1 night in Jun 2025

10/10 Excellent

Sabra

Liked: Amenities
Good service
Stayed 2 nights in Sep 2025

6/10 Okay

Dolores, Perris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The outside look didn’t match the conditions of the room and hallways , the carpet in the room was old and dirty , the bathroom walls were bubbling paint, stains on tub and old. Overall the staff was nice and very friendly.
Outside walk
My balcony view
Pool relaxation the fish need a paint job
Stayed 2 nights in Sep 2025

4/10 Poor

Shannon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had booked this property as we wanted to be on the riverfront. It was a very pretty view from the 10th floor facing the river. It also had a Ruth Chris steak house which was a wonderful $400 dinner. Unfortunately, that is where the beauty ended. We had upgraded to a king suite. We wanted a larger space with larger bathroom. That is not what we got. They placed us in a room right next to the elevator. Our headboard was on the elevator wall. We also had a broken thermostat which was reading 62 degrees. Maintenance did come and fix that. We had no hot water in the shower and the room was dirty. I will never recommend this hotel to anyone. I reached out to the staff and they did nothing for us. Very unfortunate.
View from our balcony, beautiful, but had no furniture.
Ruth’s Chris Steak House
Floor behind the side table.
The couch was disgusting- very dirty.
Stayed 2 nights in Sep 2025

8/10 Good

Linda

Stayed 2 nights in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. river boat ride
Stayed 2 nights in Sep 2025

6/10 Okay

Victoria

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Not my crowd

Food was great, people great, but the conditions was very run down. On a day of a local football game the crowd was a little rough too. From the elevator to the bar DUVALLL is all you heard. Yeah not my crowd
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Stayed 2 nights in Sep 2025

6/10 Okay

Michelle

Business traveller
Liked: Staff & service

Don't let the location fool you

I stayed at this hotel due to close to office in downtown Jacksonville and it's a Hilton Property. Unfortunately this is a very old and not well kept property. This hotel needs an upgrade, some attention put into it. As far as down in the check in area, it looks nice but once you step off the elevator on the room floors, it's rather dirty, from the hallway into the rooms. Great Location but I would find somewhere different to stay in the future.
Stayed 1 night in Sep 2025

8/10 Good

Stephen

Stayed 1 night in Sep 2025

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So awesome I’m happy too be a member now
Stayed 1 night in Sep 2025

10/10 Excellent

Arsemia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems to comment about!!
Stayed 2 nights in Sep 2025

10/10 Excellent

mercedes

Stayed 4 nights in Aug 2025

6/10 Okay

Antoinette, Las Vegas

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff was friendly . Lobby looks nice. Right when I got in the room I wanted to leave. Rooms are very old looking. Furniture walls all of it. Sliding glass door is paper thin, so noisy from traffic outside.Major police blockade right out on the Main Street at 11:30 pm. The hallways and rooms smell musty and moldy. There’s no way this is a 4 star hotel. I see why it had such a low guest rating next time I’ll look at that.
Stayed 2 nights in Aug 2025

8/10 Good

Sabra

Liked: Cleanliness
Stayed 3 nights in Aug 2025

8/10 Good

Freddie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
M
Stayed 2 nights in Aug 2025

2/10 Terrible

jim

Business traveller
Disliked: Cleanliness, property conditions & facilities
We picked this room for the view and its proximity to the hospital. I needed a place to recover from surgery because we traveled far and had a post op conference 2 days later. The night before the surgery I had to take a shower. The bath tub was dirty, the water was cold, the service guy couldn’t fix the temperature, and the drain backed up with dirty water to above my ankles while showering. They offered another room which had similar problems and was actually dirtier. The next day they offered a suite, which was a larger room with similar problems. They offered another suite which had fewer problems, but the shower water and sink water was burning hot and the service guy could not fix that. The desk people explained that in October a renovation was scheduled. Hilton should not open until they fix their rooms. I am not alone. There were many many people complaining at the desk and asking for different rooms. When we moved from the 4th floor to the seventh floor my wife had to move everything herself because due to my surgery I could not lift. Do yourself a favor and don’t select this hotel for your stay in Jacksonville.
Stayed 3 nights in Aug 2025