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Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

2.0 star property

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Photo gallery for Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

Standard Room, 1 Queen Bed
Exterior
Business centre
Exterior
Reception

Reviews

5.0 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
4940 Mustang Road, Butler Blvd./Southpoint, Jacksonville, FL, 32216
  • Place, Saint Vincent's Medical Center Southside
    ‪2 min drive‬
  • Place, Dog Wood Park of Jacksonville
    ‪2 min drive‬
  • Place, St. Johns Town Center
    ‪7 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Suite, 1 Queen Bed with Sofa bed

Signature Suite, 1 Queen Bed with Sofa bed

Signature Suite, 1 Queen Bed with Sofa bed

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

A 24-hour business center, coffee/tea in a common area, and a microwave in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint offers 75 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Microwaves, refrigerators, and irons/ironing boards can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint. During your stay, you'll be within walking distance of Saint Vincent's Medical Center Southside. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Amenities include a front-desk safe, a 24-hour business center, and a computer
  • Just a 3-minute drive from Saint Vincent's Medical Center Southside and 7 minutes from HCA Florida Memorial Hospital
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. A vending machine, multilingual staff, and a garden are also featured at Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

Guests are served free continental breakfast daily from 6 AM to 9 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1998
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay, Apple Pay, MobilePay, and Cash App
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees may apply to local guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hometown Inn Jacksonville
Hometown Jacksonville
Hometown Inn Jacksonville Butler Blvd./Southpoint
Hometown Inn Butler Blvd./Southpoint
Hometown Jacksonville Butler Blvd./Southpoint
Hometown Butler Blvd./Southpoint

Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint Reviews

Reviews

5.0
Rating 10 - Excellent. 149 out of 1005 reviews
Rating 8 - Good. 146 out of 1005 reviews
Rating 6 - Okay. 131 out of 1005 reviews
Rating 4 - Poor. 167 out of 1005 reviews
Rating 2 - Terrible. 412 out of 1005 reviews

5.0/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Ajay

Travelled with family
Disliked: Cleanliness, amenities
Not a pleasant stay. Water in shower was very low. AC did not work, had to change the room.
Stayed 1 night in Dec 2025

4/10 Poor

jerome

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Found dead roaches in the fridge and a baby roach crawling around the room
Stayed 1 night in Dec 2025

2/10 Terrible

Kayann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was gross and smelled like old sweaty socks; was in very poor condition. Didn’t want to touch anything especially the carpet and bedspread.
Stayed 1 night in Nov 2025

4/10 Poor

Troy

Disliked: Amenities
Commode got clogged. No one came to fix it. No remote for tv.. continental breakfast sucked..
Stayed 1 night in Dec 2025

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly but that was about the only positive. They were helpful, polite and in general just nice when interacting with them. Pictures were dressed up way too much and didn't reflect the room condition. When I checked into my room there were chip crumbs all over the floor and nightstand. Bathroom smelled so strongly of mildew that even with the door closed it covered the whole room. Sticky parts on the carpet led me to always wear shoes in the room. Leaving the room the whole building has a weird smell. Had a $50 deposit due on check-in don't remember seeing that when reserving but could've been my fault missing it. I had the money to cover but I think there should be more noticeable communication stating that for people who may not have that extra $50. Walls and doors were beyond thin, could hear the room next to me having a normal conversation all throughout the night keeping me awake. Hotels right next to it were similar price and I would recommend anyone check out those ones instead as there's no way it could be worse than this one.
Stayed 3 nights in Dec 2025

2/10 Terrible

jasemine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mildew and feet the entire week.
Stayed 5 nights in Dec 2025

8/10 Good

Michelle

Travelled with family
Liked: Staff & service
Staff was fantastic!
Stayed 1 night in Dec 2025

10/10 Excellent

Harry, Jacksonville

Stayed 1 night in Nov 2025

10/10 Excellent

Kenisha

Stayed 1 night in Nov 2025

10/10 Excellent

Dournell

Travelled with group
Liked: Cleanliness, staff & service, amenities
The friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Stayed 4 nights in Nov 2025

10/10 Excellent

Ashley

Travelled with partner
they’re all very nice, get anything you need. will stay again
Stayed 2 nights in Nov 2025

2/10 Terrible

Deidre

Stayed 1 night in Nov 2025

8/10 Good

Jacob

Travelled with family
Liked: Cleanliness, staff & service
Room was clean and staff were courteous and friendly.
Stayed 1 night in Nov 2025

6/10 Okay

Sandra

Travelled with partner
Liked: Property conditions & facilities
Room was okay. Nothing special, some stains/ minor holes on the blankets. Sink was stained. Sheets were clean tho. Staff upon check in and the lady cleaning the rooms were both friendly. Easy reservation and check in process. Great room price. Breakfast was okay, bagels muffins and oatmeal. Coffee was empty when I went. Not a bad experience anyway. I'd probably stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Gustavo

Stayed 1 night in Nov 2025

10/10 Excellent

Lyndon

Stayed 1 night in Nov 2025

6/10 Okay

Landon

Stayed 3 nights in Nov 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Not to bad, wifi
Stayed 1 night in Oct 2025

4/10 Poor

Joe

Stayed 1 night in Nov 2025

4/10 Poor

Jasmine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was VERY friendly but unfortunately the facilities were lacking. The room we were put in smelled like stale smoke. The main entrance and foyer were nice and clean, but the room was dirty with hair in the shower, bathroom floor felt greasy but also sticky? The mirror over the bed had smudges everywhere and the bedding was thrown on haphazardly. Overall I think you get what you pay for, but this facility could easily make the customer experience better with cleanliness and attention to detail.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Stayed 1 night in Sep 2025

2/10 Terrible

Merri Jo

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
They failed to provide my request for a TV in the room that provided closed captioning feature for me. I am deaf & rely on that to understand spoken language on the TV programs. We had to cancel the reservation and find another hotel that could accommodate my disability. Hometown Inn & Suites agreed to refund the expense; however, they went back on their word. Next step is to report them to Better Business Bureau
Stayed 2 nights in Nov 2025

2/10 Terrible

Felicia

Disliked: Cleanliness, amenities
You can barely get any sleep the walls are paper thin. The room was too clean hair left in the bathroom sink and the room didn’t smell too good..NEVER AGAIN!!
Stayed 2 nights in Nov 2025

10/10 Excellent

mitchell

Travelled with family
Liked: Cleanliness
I was in town for the football game. All i needed was a pkace to sleep and i am glad i stayed here
Stayed 2 nights in Oct 2025