Laundry facilities, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Weekly housekeeping is available.
Metro Inn & Suites offers 73 accommodations with air conditioning. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Bathrooms include shower/tub combinations. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.
During your stay at Metro Inn & Suites, you'll be within walking distance of Gateway Town Center. You'll find features like free WiFi in public areas and free self parking, plus laundry facilities.
Free WiFi (speed: 25+ Mbps)
Free self parking
Amenities include laundry facilities
6 minutes by car from Jacksonville Zoo and Gardens and 7 minutes from VyStar Veterans Memorial Arena
Metro Inn & Suites offers its guests laundry facilities. Public spaces have free WiFi. Free self parking is available.
This Jacksonville hotel is smoke free.
Property amenities
Internet
Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
Parking and transport
Free self parking on site
Limited on-site self parking
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (weekly)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Stair-free path to entrance
Upper floors accessible by stairs only
Well-lit path to entrance
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Shower/bathtub combination
Towels provided
More
Air conditioning
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
Cash deposit: USD 50 per accommodation, per stay
We've listed all charges provided to us by the property.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
Property is also known as
Metro Inn & Suites Hotel
Metro Inn & Suites Jacksonville
Metro Inn & Suites Hotel Jacksonville
Metro Inn & Suites Reviews
Reviews
4.2
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 17 out of 91 reviews
10 - Excellent
17
Rating 8 - Good. 4 out of 91 reviews
8 - Good
4
Rating 6 - Okay. 6 out of 91 reviews
6 - Okay
6
Rating 4 - Poor. 8 out of 91 reviews
4 - Poor
8
Rating 2 - Terrible. 56 out of 91 reviews
2 - Terrible
56
4.0/10
Cleanliness
5.2/10
Staff & service
3.4/10
Amenities
3.8/10
Property conditions & facilities
Reviews
Verified
2/10 Terrible
Christopher
15 Feb 2026
Disliked: Cleanliness, staff & service, amenities
The hotel is located in the hood and the rooms have the odor of weed and bugs in the rooms. I was very disappointed with this hotel.
IF YOU SEEK PEACE AND QUIET ,
METRO INN AND SUITES IS WHERE ITS AT !!!
GREAT STAY !!!
Shandia
Stayed 1 night in Jul 2024
Verified
4/10 Poor
James
19 Jan 2026
Was not notifed that they require a cash deposit at check in and alsohad a person try to come up to me and rob me in front of the hotel. They need to be more upfront with their requirements.
I booked few nights for me and my crew, we only stayed one night because it was terrible, gross sheets, dirty towels, bad bugs everywhere.
I ask them for the money back and they said the hotel policy is no refund.
I contact hotels.com so far no resolution.
Never stay at this hotel.
Facilities were filthy. Walls had stains. Carpet had stains. Curtains were broken. There were roaches in my room. When it got dark, there were prostitutes waiting outside. I had to check out early and find another place last minute.