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Tru By Hilton Jacksonville St Johns Town Center

2.5 star property

Choose dates to view prices

Photo gallery for Tru By Hilton Jacksonville St Johns Town Center

Daily buffet breakfast for a fee
1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds
Snack bar
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View in a map
4640 Tropea Way, Jacksonville, FL, 32246
  • St. Johns Town Center
    ‪3 min walk‬
  • University of North Florida
    ‪3 min drive‬
  • Mayo Clinic Florida
    ‪10 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

7.0 out of 10
Good
(2 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed, Accessible, Bathtub (Hearing)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(34 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(34 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites Jacksonville - Town Center by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (1001)
The price is €184
for 1 room
includes taxes & fees
22 Aug - 23 Aug
Holiday Inn Express & Suites Jacksonville - Town Center by IHG

About this property

Tru By Hilton Jacksonville St Johns Town Center

Hotel with free parking, a short walk to St. Johns Town Center
Along with a 24-hour fitness center, this smoke-free hotel has a snack bar/deli and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a 24-hour front desk are onsite. Housekeeping is available on request.
Tru By Hilton Jacksonville St Johns Town Center offers 98 air-conditioned accommodations with bathrobes and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LCD televisions come with premium cable channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Tru By Hilton Jacksonville St Johns Town Center. During your stay, you're just a quick walk from St. Johns Town Center. You'll find features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and a multilingual staff
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from St. Johns Town Center and a 5-minute drive from University of North Florida
  • Pets welcome for a fee
There's a snack bar/deli on site. Public spaces have free WiFi. You'll find a 24-hour business center on site. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Tru By Hilton Jacksonville St Johns Town Center. Self parking is free.

This Jacksonville hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Games

Family friendly

  • Free cot
  • In-room refrigerator
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Jacksonville St. Johns Town Center FL Hotel
Tru Hilton Jacksonville St. Johns Town Center FL
Tru Hilton St. Johns Town Center Hotel
Tru Hilton Jacksonville St. Johns Town Center
Tru Hilton St. Johns Town Center
Tru Hilton Jacksonville St. Johns Town Center Hotel
Hotel Tru by Hilton Jacksonville St. Johns Town Center
Tru by Hilton Jacksonville St. Johns Town Center Jacksonville
Tru by Hilton Jacksonville St. Johns Town Center FL
Tru By Hilton Jacksonville St Johns Town Center Hotel
Tru By Hilton Jacksonville St Johns Town Center Jacksonville

Tru By Hilton Jacksonville St Johns Town Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 526 out of 749 reviews
Rating 8 - Good. 135 out of 749 reviews
Rating 6 - Okay. 45 out of 749 reviews
Rating 4 - Poor. 23 out of 749 reviews
Rating 2 - Terrible. 20 out of 749 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lucy

Stayed 1 night in May 2025

10/10 Excellent

vicente

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & new

Clean and friendly hotel
Stayed 1 night in May 2025

8/10 Good

Katherine

Liked: Amenities
Was very pleased
Stayed 1 night in May 2025

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night get away

The hotel was nice and clean, the bed was comfortable but I wish I had brought my own pillows as theirs were super flat. Breakfast was the basic free breakfast hotels offer. Would stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good , clean and efficient

Very nice,clean, friendly hotel. Staff very cordial and helpful. Efficiency and fine for short stay. What would elevate the experience would be some sort designated outdoor sitting area.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ronald

Good service

Stayed 1 night in Apr 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Joseph

I never checked in to the hotel and was charged full rate for the hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

Fayez

Liked: Cleanliness
Disliked: Staff & service
They charge my card duople the amount of the rate untill I spoke to them and refund the money
Stayed 1 night in Apr 2025

10/10 Excellent

estrellita

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeanette was the person to get the credit! She went above and beyond yo make my stay comfortable and the best by far!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Shantea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay for self care weekend getaway.
Stayed 2 nights in Apr 2025

8/10 Good

Jenine

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms too small staffing was ok
Stayed 1 night in Apr 2025

10/10 Excellent

Meredith

Liked: Property conditions & facilities, room comfort

Great Hotel!

Very clean hotel and always smelled like they were cleaning! They are a minimalist hotel so for a long stay may be an issue for someone. Room was great, staff was great, pretty good breakfast options. This hotel is close to everything and walking distance to major shopping and food options. We would definitely stay here again!
Stayed 2 nights in Apr 2025

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and cleanliness were fine, but this is also expected. The bed was horrendous. Both my wife and me had a hard time sleeping and woke up sore. At this price point I would expect a lot better.
Stayed 1 night in Apr 2025

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeanette was super friendly and knowledgeable about the property and the area. We really appreciated her. We stayed at 2 other hotels in the past week on our roadtrip and this stay was our favorite thanks to her hospitality.
Stayed 1 night in Mar 2025

8/10 Good

Sherri

Stayed 1 night in Mar 2025

6/10 Okay

Sandy

Stayed 1 night in Mar 2025

10/10 Excellent

Andreza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service in the Area!!! Jeanette was the best when we arrived, she gave the full details of everything even before we ask. the room was clean and comfortable with everything in place that we needed. It was my birthday and I really enjoyed staying in there. thank you Tru!
Stayed 1 night in Mar 2025

10/10 Excellent

Nils

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eagles Hats and Immaculate Mats: A Tru-ly Excepti

Our stay at the Tru Hotel in Jacksonville was outstanding! The hotel’s cleanliness was absolutely immaculate, setting a high bar for our future visits. From the moment we checked in with Jeanette, who was incredibly welcoming and helpful, to our check-out with the gentleman in the Philadelphia Eagles hat (sorry I didn’t catch his name), the level of service was exceptional. Every staff member we encountered was friendly and attentive, making our stay truly enjoyable. When we’re back in Jacksonville, there’s a very good chance we’ll book here again. Thanks to everyone for making our stay so memorable!
Stayed 1 night in Mar 2025

8/10 Good

Kendra, Deridder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service of staff was excellent... but property a little too minimalist for me.
Stayed 3 nights in Mar 2025

6/10 Okay

Kathy

Stayed 1 night in Mar 2025