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Best Western Mangga Dua Hotel and Residence

3.5 star property

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Photo gallery for Best Western Mangga Dua Hotel and Residence

Exterior
Executive lounge
Executive Room, 2 Queen Beds, Refrigerator, City View
Outdoor pool
Café

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Jl Mangga Dua Abad No 111, Jakarta, Jakarta, 10730
  • Place, Mangga Dua Square
    ‪6 min walk‬
  • Place, Mangga Dua Square
    ‪6 min walk‬
  • Place, Pasar Pagi Mangga Dua
    ‪8 min walk‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪38 min drive‬

Room options

View all photos for 2 Single Beds, Non-Smoking, Deluxe Room

1 bedroom, in-room safe, laptop workspace, free WiFi

2 Single Beds, Non-Smoking, Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Executive Room - 2 Queen Beds, Non-Smoking

1 bedroom, in-room safe, laptop workspace, free WiFi

Executive Room - 2 Queen Beds, Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for 1 King Bed, Non-Smoking, Deluxe Room

1 bedroom, in-room safe, laptop workspace, free WiFi

1 King Bed, Non-Smoking, Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

1 bedroom, in-room safe, laptop workspace, free WiFi

Superior Room, 1 King Bed, Non Smoking, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

Deluxe Room, 1 King Bed, Non Smoking, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, City View

Deluxe Room, 2 Single Beds, Non Smoking, City View

Deluxe Room, 2 Single Beds, Non Smoking, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 2 Queen Beds, Refrigerator, City View

Executive Room, 2 Queen Beds, Refrigerator, City View

Executive Room, 2 Queen Beds, Refrigerator, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, Refrigerator, City View

Executive Room, 1 King Bed, Refrigerator, City View

Executive Room, 1 King Bed, Refrigerator, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Smoking, City View

1 bedroom, in-room safe, laptop workspace, free WiFi

Superior Room, 1 King Bed, Smoking, City View

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Non Smoking, Bathtub

Junior Suite, 1 King Bed, Non Smoking, Bathtub

Junior Suite, 1 King Bed, Non Smoking, Bathtub

  • City view
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Best Western Mangga Dua Hotel and Residence

This hotel features an outdoor pool, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms.
Best Western Mangga Dua Hotel and Residence offers 168 air-conditioned accommodations with safes and complimentary bottled water. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

This Jakarta hotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.
During your stay at Best Western Mangga Dua Hotel and Residence, you're just a quick walk from Mangga Dua Square. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Batavia Coffee Shop, a café that serves international cuisine
  • Take a swim in the outdoor pool
  • Services include babysitting, a porter, and luggage storage
  • Onsite recreation includes a gym and a playground
  • 14 minutes by foot from Mangga Dua Square and a 4-minute drive from Pasar Baru
Best Western Mangga Dua Hotel and Residence offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. The family-friendly Best Western Mangga Dua Hotel and Residence also features spa services, room service (during limited hours), and a front-desk safe. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Jakarta hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
Batavia Coffee Shop - This café specializes in international cuisine.
Sunda Kelapa Lounge - This bar serves light fare only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Batavia Coffee Shop
  • Sunda Kelapa Lounge

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Spa

  • 2 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hand-held showerhead
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Mangga Dua Hotel and Residence

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 450000 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: IDR 450000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that clothing is optional at Best Western Mangga Dua Hotel and Residence.
  • Pool access available from 8:00 AM to 7:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Hotel Mangga Dua
Best Western Mangga
Best Western Mangga Dua
Best Western Mangga Dua Hotel
Best Western Mangga Dua Hotel Jakarta
Best Western Mangga Dua Jakarta
Hotel Best Western Mangga Dua
Hotel Mangga
Hotel Mangga Dua
Mangga Dua Hotel
Best Western Mangga Dua Hotel Residence
Best Mangga Dua Jakarta
Best Western Mangga Dua Hotel and Residence Hotel
Best Western Mangga Dua Hotel and Residence Jakarta
Best Western Mangga Dua Hotel and Residence Hotel Jakarta

Best Western Mangga Dua Hotel and Residence Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 117 reviews
Rating 8 - Good. 54 out of 117 reviews
Rating 6 - Okay. 22 out of 117 reviews
Rating 4 - Poor. 7 out of 117 reviews
Rating 2 - Terrible. 4 out of 117 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

abdullahi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was best hotel i ever been in my live, big and comfortable hotel .
Stayed 14 nights in Oct 2025
Verified

6/10 Okay

ZHENG

Liked: Staff & service, amenities
Disliked: Cleanliness
It’s okay for the affordable price.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Tetsuharu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and location are just right for me. There are a few things that bother me, but they are very minor. The staff are very kind. The food is also delicious, so you won't have any trouble with breakfast.
Stayed 10 nights in Aug 2025
Verified

8/10 Good

Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel ,with friendly staff. Clean and good value of money, cheap compared with other hotels. Only the breakfast needed to improve. Highly recommended
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MANGGA DUA FEBRUARY 2024

Nice hotel in a good location in Mangga Dua. The hotel is looking a little dated but actually there was renovation work going on. The price was good and included an excellent buffet breakfast. The staff were all very helpful and incredibly friendly!
Stayed 2 nights in Feb 2024
Verified

6/10 Okay

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities
Inconvenient area, need transport and breakfast is subpar. Price is what you pay. Need to request things that are normally there. Staff is great for the most part. Room is clean is not an option so put away valuables.
Stayed 4 nights in Sep 2025
Verified

6/10 Okay

Joy

Disliked: Cleanliness, property conditions & facilities, room comfort

A run-down hotel, better stay elsewhere

This hotel used to be Best Western franchise many many years ago and now its just Mangga Dua Hotel. Its a very rundown hotel which needs major renovation. There is no minibar in the room nor is there bar in the property. The restaurant food has no healthy choice. Breakfast is so-so except for the egg omelet. There is no eatery nearby and there are many other good hotels for the same price. Hotels.com should not advertise Best Western to this Hotel as it is no longer a Best Western chain anymore. It's just a local hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Mervat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Home Away from Home – Unforgettable Hospitality at Best Western Mangga Dua, Jakarta After a 28-hour flight, the warmth of Best Western Mangga Dua instantly erased my exhaustion. From the gatekeeper’s welcome to the bellman’s gracious help, every moment felt special. The true highlight was DEDE at the front desk. Recognizing my stay from 10 years ago, he welcomed me like family, upgraded my room to a suite, and sent fresh fruits—an incredibly thoughtful touch. His kindness continued throughout my stay, always ensuring my comfort. Beyond DEDE, every staff member, from housekeeping to the breakfast team, provided one-on-one service with genuine warmth—never expecting tips, only focused on guest satisfaction. I’ve traveled extensively, but I’ve never experienced such heartfelt hospitality. If this is how Best Western Mangga Dua treats its guests, I don’t just want to visit again—I’d love to live here! Thank you, DEDE! Thank you, Best Western! Thank you, Jakarta!
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Tetsuharu

Liked: Cleanliness, amenities, property conditions & facilities
いつも通りいい感じです
Stayed 8 nights in Oct 2025
Verified

8/10 Good

MIDORI

Liked: Staff & service
ホテルは高層階にあるので、夜景もきれい、見晴らし抜群。 公共交通機関は近くになく、歩くと遠い。 グラブで行くならどこも便利、安く行ける。 周りは屋台がいっぱいあって便利。 屋台苦手なら、食堂を探すのは大変かも。 朝食はどれも美味しい。 インドネシアは美味しいコーヒーが飲めるし、朝食バイキングのインドネシア料理のクオリティがどこも高いから朝食付きにするべし。 スタッフもフレンドリーでよかった。
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

tetsuharu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3回目くらいのリピートです。 スタッフはフレンドリーで親切です。 全体的に施設は綺麗です。 プールやフィットネスの設備もあるのでホテルで過ごすのも退屈ではないです。 ところどころ設備の古さのメンテナンスが行き届いていないところもあるので，そこが改善されるとなおいいですね。
Stayed 15 nights in Apr 2025
Verified

4/10 Poor

Roberto Lelio

Disliked: Property conditions & facilities

Hotel datato da rinnovare

Hotel datato, camera vecchia, con muri da ritinteggiare. Tende da cambiare. Bagno decente con una buona illuminazione. Impianto di aria condizionata buono. Camera abbastanza spaziosa. Letto comodo e lenzuola e cuscini puliti e comodi. Salviette da sostituire. Piscina moderna.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

TETSUHARU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
前回良かったので使用しました。 スタッフやサービスは満足です。 スタッフはフレンドリーで初日いくつか設備の不具合がありましたが、すぐに対応してくれました。 ネガティブなところはちょっと設備が古いところです。 機会があればまた利用したいです。
Stayed 9 nights in Apr 2024
Verified

6/10 Okay

Kevin

Liked: Staff & service
Sauber aber nicht luxuriös
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Tetsuharu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフは皆親切です。朝食も美味しく、毎日提供されます。全体的に満足です。正直に言うと、設備が少し古い部分もあります。 （シャワーの出が悪い場合があります。エレベーターがなかなか来ない場合もあります。）そこが改善されたら、完璧です。
Stayed 7 nights in Nov 2023
Verified

6/10 Okay

masato

Disliked: Cleanliness, property conditions & facilities
隣の音がかなり聞こえた。
Stayed 4 nights in May 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Renovationsbedürftig, aber noch funktioniert alles

Hotel ist in die Jahre gekommen & weist entsprechende Abnutzungserscheinungen auf. Alles ist funktionstüchtig, sieht einfach nicht mehr neu und makellos aus. Zimmertüre, Schloss & Riegel können schon mal klemmen. Balkonfester wurde verriegelt, ebenso ein Eckfenster (zugemauert), angeblich eine Sicherheitsmassnahme. Frühstücksbuffet mit grossem Angebot von Continental, American & local breakfast. Qualitativ ist nur das lokale Angebot überzeugend & authentisch. Im Frühstücksraum viele & aggressive Stechmücken. 2 von 4 Aufzügen benützbar, andere sind für Anwohner (Gebäude beherbergt auch Wohnungen) uns Service reserviert. Gewisse Stockwerke sind nur mit einem bestimmten Lift zugänglich. Insgesamt ist das System kompliziert, es kommt ab & an zu längeren Wartezeiten. Spa-Bereich ist seit Wiederinbetriebnahme nach Covid-19 im Mai noch immer geschlossen (ausser Schwimmbad) darauf wurde aber nirgends hingewiesen.
Stayed 19 nights in Apr 2023
Verified

6/10 Okay

Chee Seng

Disliked: Cleanliness, room comfort

Room dirty

Come back after couple month , the overall environment is okay , here are some disappointed point need to improve : Too long waiting for elevator , room 3011 bed sheet dirty & smelly , many small cockroach , please improve .
Stayed 1 night in Nov 2020
Verified

8/10 Good

Mansur

Liked: Staff & service, amenities, property conditions & facilities
Saya senang menginap disini nyaman dan bersih serta ramah
Stayed 1 night in Nov 2019
Verified

8/10 Good

Alessio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottimo

Ottima colazione Personale molto gentile Locali sempre puliti
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Chee Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keselesaan hotel amat berpuas hati, tetapi kebersihan sekitar hotel amat dipertingkatkan.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was wonderful. In room TV had technical issue and was replaced quickly but there shouldn't be an issue to begin with. 110V plug in the bathroom doesn't work so I cannot use my hair straightener. Key card stopped working couple times and had to be renewed. A little bit time consuming especially when you have to go back down to the lobby from 28th floor. Wifi is quite fast and I didn't have to log back in every day which is a plus. However, everyone was friendly and we ended up extending our stay for another 3 days.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Yuan Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

可貼近當地生活的出租公寓

附近環境落差很大, 走一段路是有便利商店 如果胃腸好是很多水溝邊的魚丸麵,沙爹,烤肉,等等, 類型出租公寓 服務員很客氣
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Verified traveller

コスパは普通。 ジムはあるけど、使えるレベルじゃないかと思います。
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great atmosphere
Stayed 3 nights in Dec 2018