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Citi M Hotel

3.0 star property

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Photo gallery for Citi M Hotel

Breakfast area
Desk, laptop workspace, free WiFi
Hallway
Front of property
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room
  • Room service

Explore the area

View in a map
Jalan Tanah Abang I No. 11, Jakarta, DKI JAKARTA, 10160
  • Place, Merdeka Palace
    ‪10 min walk‬
  • Place, Pasar Baru
    ‪16 min walk‬
  • Place, National Monument
    ‪19 min walk‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪38 min drive‬

Room options

View all photos for Room

Desk, laptop workspace, free WiFi

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

Desk, laptop workspace, free WiFi

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

Desk, laptop workspace, free WiFi

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Desk, laptop workspace, free WiFi

Family Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Super Deluxe

Desk, laptop workspace, free WiFi

Super Deluxe

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Citi M Hotel

Along with a restaurant, this hotel has a meeting room and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Citi M Hotel offers 68 air-conditioned accommodations with complimentary bottled water and slippers. 32-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Our customers tell us they enjoy the overall property condition at Citi M Hotel. During your stay, you're just a quick walk from Merdeka Palace. You'll find features like free WiFi in public areas, plus a restaurant and dry cleaning service.
  • Free WiFi
  • Enjoy international cuisine while dining at Kings Cafe
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 4-minute drive from Thamrin City Shopping Mall and a few minutes from Central Park Mall
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Citi M Hotel also features tour/ticket assistance, concierge services, and laundry facilities.
Kings Cafe - This restaurant specializes in international cuisine. Open 24 hours.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Restaurants on site

  • Kings Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Lift

More

  • Banquet hall

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Citi M Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 250000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Citi M Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

CITI M HOTEL JAKARTA PUSAT
CITI M JAKARTA PUSAT
CITI M HOTEL Jakarta
CITI M HOTEL
CITI M Jakarta
CITI M
Citi M Hotel Hotel
Citi M Hotel Jakarta
Citi M Hotel Hotel Jakarta

Citi M Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 87 reviews
Rating 8 - Good. 32 out of 87 reviews
Rating 6 - Okay. 14 out of 87 reviews
Rating 4 - Poor. 5 out of 87 reviews
Rating 2 - Terrible. 2 out of 87 reviews

7.8/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

HUY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in Central that is near everything that a traveller would need. Facilities are dated but well-maintained and managed. Breakfast buffet is pretty good. Staffs are friendly and helpful. I ended up staying here twice before leaving Jakarta.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Warren John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Warren John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shout out to the Front Desk and F @ B Staff... always friendly and welcoming
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible and so friendly! Evie was especially helpful with everything that I needed. I will definitely be coming back.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Hisayuki

Liked: Cleanliness, staff & service, amenities
WIFI was a little slow.
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

stephen

Disliked: Cleanliness, amenities, property conditions & facilities
The photos on Expedia do not match the rooms or their condition. It was all very shabby and rundown. The experience was very disappointing. Even the gym didn't have the equipment in the photos. It seems like they took photos from another hotel and added them to this one. If you stay here you will be very disappointed. The price in no way matches the poor quality. The list is so long. The tv turned on and could not be turned off, etc.. Beware, or as they say in Indonesia Hati Hati
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

patrick

Disliked: Cleanliness, property conditions & facilities
very dirty rooms , cockroaches in our room. very noisy from other hotel guests.the food is horrible.for breakfast cold food almost no choice.choice of rice with some vegetables and mini pieces of chicken with more bone than chicken .the other thing we could choose was bread with a fried egg .i asked if they had fruit they didn't.for drink they only have old coffee and tea that had been standing for hours and water.there was nothing more.we are not fussy eaters but this was so bad and dirty that we ate outside the hotel.we were happy that we only stayed 2 nights. we had no choices our plane was only in 2 days and we had already pay.never ever again in this hotel. stay away from here.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet sarapan bagus
Stayed 1 night in Dec 2021
Verified

8/10 Good

Bruno

Liked: Cleanliness, staff & service
La chambre est bien avec de bons lits mais ce qui me désole c est qu il y a 2 fenêtres qui ne servent à rien La 1ère fenêtre donne sur un mur noir et la 2ème fenêtre sur le couloir de l’hôtel De plus il est assez dangereux pour les personnes âgées de mettre la douche en plein milieu elles risquent de glisser et se casser la jambe. Il faudrait au moins prévoir un anti dérapant au sol
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Hsien Shu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It worths to book again
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Tad

Liked: Staff & service, amenities
設備は古いが清潔である。タオルが古い、トイレットペーパーの置き忘れなど不備はあったがスタッフの対応が気持ち良い、
Stayed 5 nights in Aug 2019
Verified

6/10 Okay

Michel

Liked: Cleanliness
Disliked: Room comfort

Pas de restaurant à proximité

Shuttle airport payant ?!! Malgré gratuité promise... C'est malhonnête
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort

Preisleistung ist Gut!

Wir waren zwei Nächte dort und dafür war es gut!
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good customer service, easy check in. The room was little small. Tasty food on room service menus.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok quelques améliorations à faire: rapidité pour nettoyage des chambres. Très bon restaurant
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Efficient lodging in Jakarta

The hotel is very good (considering the price) facilities are basic but OK. Room a bit small but clean. 24 h food service. Well located, but immediate surroundings very poor.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in a bit secluded location. But, very nice, clean and an affordable hotel to stay. The breakfast buffet was very good for which I will give them +1.
Stayed 3 nights in Dec 2018
Verified

4/10 Poor

Fatimah

Liked: Staff & service
Disliked: Cleanliness, room comfort
After the 2nd nite, one of our rm experienced total black dirty water in the wc as well from the sprayed water. Water flow from the sink also very weak. We decided to check out and moved to another hotel as we hv another 2 more nights. Anyway to refund for tje rm with problem?
Stayed 4 nights in Nov 2018
Verified

10/10 Excellent

Nor Afida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lokasi & staff

Lokasi agak tersorok & supir grab agak mencari di mana. Agak jauh dari rumah makan. But staff very helpful & friendly. mau kemana2, staff nya bisa pesan grab. Kamar bagus sekali, makanannya pun enak :) Selesa tinggal di sini. Wifi laju.
Stayed 3 nights in Oct 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

The staff were courteous and the hotel clean
Stayed 7 nights in Jul 2018
Verified

4/10 Poor

emilie

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible

Près de la station Gambie... seul point positif Sinon, la chambre est sale. La douche est affreuse. Tu prends ta douche sur la toilette. Mal insonorisé. Lit très dur.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 3 nights in Jun 2018
Verified

10/10 Excellent

CHUNGLIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很好

離紀念碑很近
Stayed 1 night in Feb 2018
Verified

8/10 Good

Anette

Liked: Cleanliness, staff & service, property conditions & facilities

Fräscht hotell med mycket bra läge

och våningsplanen var väldigt nytt och fräscht. Rummet var fint, lite mörkt men helt ok. Badrummet var däremot väldigt trist, ingen avdelare till duschen utan man duschade vid toalettsitsen och det blev väldigt blött överallt och ingen skrapa eller nåt för att torka upp det. Personalen var mycket trevlig och hjälpsam och hade gratis transfer till tågstationen. Restaurangen var ockdå helt ok. Skulle definitivt bo här igen.
Verified

8/10 Good

enny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
since this trip is for business so, it fine for the sort trip, close too the city
Stayed 2 nights in Feb 2018