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Pan Pacific Jakarta

5.0 star property
VIP Access

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Photo gallery for Pan Pacific Jakarta

Bar (on property)
Lobby
Junior Suite | View from room
Junior Suite
Executive lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Parking included
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Thamrin Nine Luminary Tower, Jl. M.H. Thamrin No.10, Jakarta, 10230
  • Place, Grand Indonesia
    ‪2 min walk‬
  • Place, Bundaran HI
    ‪5 min walk‬
  • Place, Thamrin City Shopping Mall
    ‪6 min walk‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe King or Twin Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Deluxe King or Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier King or Twin Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Premier King or Twin Room, Non Smoking

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive King or Twin Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Executive King or Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Pacific Club King or Twin Room

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Pacific Club King or Twin Room

  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King Or Twin

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Deluxe Room King Or Twin

  • Sleeps 2

View all photos for Premier Room King Or Twin

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Premier Room King Or Twin

  • Sleeps 2

View all photos for Executive Room King Or Twin

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Executive Room King Or Twin

  • Sleeps 2

View all photos for Pacific Club King Or Twin Room

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Pacific Club King Or Twin Room

  • Sleeps 2

View all photos for Junior Suite

1 bedroom, hypo-allergenic bedding, down duvets, pillow-top beds

Junior Suite

  • Sleeps 2

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About this property

Pan Pacific Jakarta

Luxury hotel with area shuttle service and a 24-hour front desk
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, concierge services, and laundry facilities. Change of towels is available on request.
Pan Pacific Jakarta offers 158 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters. A pillow menu is available. 55-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site.
During your stay at Pan Pacific Jakarta, you're just a quick walk from Grand Indonesia. Free WiFi in public areas, free self parking, and a free area shuttle are available.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include a concierge and luggage storage
  • Just a 5-minute walk from Grand Indonesia and 11 minutes by foot from Thamrin City Shopping Mall
  • Free shopping center and local-area shuttle service
Some rates at Pan Pacific Jakarta are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Pan Pacific Jakarta offers its guests an indoor pool and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

The luxury Pan Pacific Jakarta also features concierge services, laundry facilities, and a front-desk safe. An area shuttle within 2 kilometers and a shopping center shuttle are free. Free self parking is available.

This 5-star Jakarta hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.
Pan Pacific Jakarta has a restaurant on site.

All-inclusive details

All-inclusive room rates at Pan Pacific Jakarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 2 kilometres
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 484,000 for adults and IDR 242,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Indoor pool
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk chair
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pan Pacific Jakarta

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 544500.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 484000 for adults and IDR 242000 for children
  • Rollaway bed fee: IDR 544500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Pan Pacific Jakarta Hotel
Pan Pacific Jakarta Jakarta
Pan Pacific Jakarta Hotel Jakarta

Pan Pacific Jakarta Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 43 out of 57 reviews
Rating 8 - Good. 8 out of 57 reviews
Rating 6 - Okay. 5 out of 57 reviews
Rating 4 - Poor. 1 out of 57 reviews
Rating 2 - Terrible. 0 out of 57 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anver

Stayed 3 nights in Jul 2025

6/10 Okay

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Wellington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay with Pan pacific
Stayed 2 nights in Jun 2025

10/10 Excellent

Axel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Aufenthalt bei Pan Pacific Jakarta bewerte ich mit 9/10. Tolle Aussichten (250m hoch), außerordentlich gutes Bett, und der beste Service. Ich habe die Suite zu einem speziellen Anlass gebucht. Das Team war daran sehr aufmerksam, meine genauen Wünsche und die jeglichen Kleinigkeiten zu erfüllen. Der Upgrade (was mehrmals gekostet hätte) war der cherry on top. Wir haben das Upgrade von Junior Suite auf Premier Suite bekommen. Doch ohne den Upgrade bieten die noch ein sehr gutes Preis-Leistung-Verhältnis. Schmutz oder Dreck findet man hier keine. Für ein besonderes Set-Up waren sie auch sehr hilfreich. Die Mitarbeiter erkennen und erinnern deinen Namen und Präferenzen auch. Frühstück war toll. Gute Getränke, und es gab Kaffee zum mitnehmen. Es darf sonst noch mehr los gewesen sein, wenn man lieber im Haus bleibt. Vielleicht Live Musik, etwas im Wellness Bereich, oder mehr Angebote bei F&B. Doch sind die kein Deal-Breaker. Wie ich verstehe, ist das Hotel neu gebaut. Sie arbeiten noch daran, die Einrichtungen und Kleinigkeiten immer noch zu verbessern. Ich hätte gewünscht, dass die Fenster und äußeren Bauteile sauberer wären. Ansonsten war alles aus meiner Ansicht gut gefertigt. Gerne empfohlen 👍 es gab zwar kleine Sachen, aber man wird nicht enttäuscht werden. Nach Zeit wird es nur besser, und ich freue mich bereits auf den nächsten Aufenthalt.
sunrise
living room
morning
Stayed 2 nights in Jun 2025

10/10 Excellent

Gatot

Comfy stay
Stayed 1 night in Jun 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing views of the city
Stayed 2 nights in May 2025

10/10 Excellent

Ronald James, ColoradoSprings

USB outlets inoperable and few. 5 Star in every regard otherwise. RJS
Stayed 1 night in Apr 2025

10/10 Excellent

Kristoffer

Stayed 1 night in Apr 2025

10/10 Excellent

Pek Chin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

kitajima

Stayed 2 nights in Mar 2025

8/10 Good

DALANGIN RUELITO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Harjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Great property…modern!
Stayed 3 nights in Feb 2025

10/10 Excellent

Joshua Prakoso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular property, located 5 mins walk from Jakarta's biggest mall. The rooms had spectacular views (mine was on the 87th floor), with lovely service from the staff. Highly recommended.
Stayed 2 nights in Feb 2025

6/10 Okay

Ben

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff let the hotel down

The building is brand new and the rooms are fresh with great views of the CBD. Downsides are that the Lobby staff appear to be new and checking in and out was shambles, with one situation where I was in the vancant lobby at 6:30 am, trying to call out for hotel staff for 10 minutes, needing to settle up and get my taxi to the airport. I think with more disciplined training and staff habits, this would actaully be a 5 star hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

HOW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Shermin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the hotel. It was clean, staff were extremely hospitable and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

We had a great experiencia in the hotel, since the check in to check out was very smooth. Employees were very friendly, polite, and helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were made very welcome by all staff especially Nica in executive lounge, breakfast and dinner at Keyaki was fabulous and again all staff were very attentive. I would highly recommend Pan Pacific new hotel in Jakarta to anyone.
Stayed 5 nights in Oct 2024

10/10 Excellent

Antoine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment.
Stayed 3 nights in Sep 2024

8/10 Good

PERVEZ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need more to a satisfaction

All Okay but can be excellent in the coming days. Improve the spread at Breakfast. Add some more restaurants for dining.
Stayed 3 nights in Oct 2024

6/10 Okay

Yolanda, Kailua-Kona

Business traveller, Travelled with group
Disliked: Amenities
We got a ride to the airport n driver took us to the wrong terminal almost missing our flight and being charged again to get to other terminal ridiculose, We informed the driver twice exàctly where we were going twice he confirmed in perfect English, we even mentioned to the front desk ! She informed driver it was all important information given only to still be dropped at the incorrect terminal pay more than a Go ride and charged again at airport needing to take taxi to other terminal
Stayed 2 nights in Oct 2024

10/10 Excellent

Nga Wai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

TAKATOSHI

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

azna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new hotel located 10 min walk away from Grand Indonesia. Everything was great, best of all is the height in which my room was located. Breakfast wasnt a full buffet per se, but u can have an endless order from their ala carte menu. Service was excellent, location was great, room was top notch.
Stayed 3 nights in Aug 2024

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024