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The Imperial Poonam Hotel

3.5 star property

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Photo gallery for The Imperial Poonam Hotel

Exterior
Breakfast, lunch and dinner served
Lobby sitting area
Business Double Room, 1 Bedroom
BBQ/picnic Area

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
G.T. Road, Opposite to Municipal Corporation, Phagwara, Punjab, 144401
  • Place, Town Hall Park
    ‪13 min walk‬
  • Place, Shri Geeta Bhawan Sabha Mandir
    ‪18 min walk‬
  • Place, Wonderland Theme Park
    ‪43 min drive‬
  • Airport, Adampur (AIP)
    ‪61 min drive‬

Room options

View all photos for Business Double Room, 1 Bedroom

Business Double Room, 1 Bedroom

Business Double Room, 1 Bedroom

7.2 out of 10
Good
(7 reviews)
  • City view
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

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The price is €23
includes taxes & fees
24 Jun - 25 Jun
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About this property

The Imperial Poonam Hotel

A restaurant, a bar/lounge, and 24-hour room service are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a business center, a meeting room, and concierge services are onsite.
The Imperial Poonam Hotel offers 30 accommodations with minibars and safes. Accommodations offer separate dining areas. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Phagwara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

During your stay at The Imperial Poonam Hotel, you'll be within walking distance of Town Hall Park. Free breakfast, free WiFi in public areas, and free valet parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • 11 minutes by foot from Town Hall Park and a 3-minute drive from Shri Geeta Bhawan Sabha Mandir
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A business center and a meeting room are available. A terrace, barbecue grills, and tour/ticket assistance are also featured at the business-friendly The Imperial Poonam Hotel. Self parking and valet parking are free.

This 3.5-star Phagwara hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Imperial Poonam Hotel Phagwara
Imperial Poonam Hotel
Imperial Poonam Phagwara
Imperial Poonam
Best Western Poonam1971
The Imperial Poonam
The Imperial Poonam Hotel Hotel
The Imperial Poonam Hotel Phagwara
The Imperial Poonam Hotel Hotel Phagwara

The Imperial Poonam Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 45 reviews
Rating 8 - Good. 15 out of 45 reviews
Rating 6 - Okay. 8 out of 45 reviews
Rating 4 - Poor. 4 out of 45 reviews
Rating 2 - Terrible. 4 out of 45 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

MOHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay .
Stayed 25 nights in May 2025
Verified

8/10 Good

Harjinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, reception was outstanding, especially Thrusti
Stayed 11 nights in Sep 2025
Verified

10/10 Excellent

Parveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff is really nice.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Chandra

Liked: Amenities, property conditions & facilities
Very nice , clean and safe but food price higher than other hotel
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

harjinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good safe and nice staff
Stayed 1 night in Jan 2024
Verified

8/10 Good

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
The property is situated close to amenities,staff are very polite and cheerful.reasonably priced. I would recommend this hotel for business or family stays. If I was to come to Phagwara again then I would book this hotel without hesitation.
Stayed 7 nights in May 2023
Verified

2/10 Terrible

Salinder

Disliked: Cleanliness, staff & service, amenities
Awful. No heating in the room dispite me upgrading to an executive room. No hot water. I do not recommend this hotel in the winter. I came home ill. For breakfast no juices whatsoever. Never again. I even complained to the general manager of the hotel. Apparently his email address doesn’t work.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Nirmal Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in, clean and tidy. Staff friendly. Could have more options on breakfast but nice. Surrounding not so great near highway.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

harjinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time I will be there again
Stayed 6 nights in Jan 2024
Verified

8/10 Good

Satvinder

Liked: Staff & service
The bathrooms need updating and the menu in the restaurant in particular the vegetarian main menu dishes needs a more varied choice,currently the vegetarian main dishes are very limited. Overall the hotel was value for money and would recommend it.
Stayed 6 nights in Oct 2024
Verified

6/10 Okay

Roop

.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Parvinder

Liked: Staff & service
Disliked: Property conditions & facilities
When we arrived the lift wasn't working for 4 days so we had to use staff lift or walk 3 flights of stairs. On our last night, the boiler broke down so no hot shower. Despite that, staff are friendly, polite and answer your calls. Food was lovely.
Stayed 8 nights in Nov 2024
Verified

6/10 Okay

Jarnail

Disliked: Cleanliness
I was not happy with the cleanliness of the shower room. The staff were very friendly. They do not offer a continental breakfast I.e only one option of juice and cereal. It would be good to have a self serve coffee machine.
Stayed 11 nights in Oct 2023
Verified

8/10 Good

Parvinder

Liked: Cleanliness, staff & service
Property was clean but it could do with more indepth cleaning i.e. ensuring each table was cleaned thoroughly and glasses were cleaned in dining area. I saw a bug walking on the table and in between the tissues. Wasn't much to do within walking distance so had to travel in car or 3 wheeler. Bathroom was a slight let down as toilets were never thoroughly cleaned and there were cobwebs by curtains and rotting wood. Mini fridge was giving off heat so had it replaced. Lifts didnt work for 3 days. No hot water in shower on last night of stay. Wi fi connection wasn't reliable as would drop off during peak hours. Despite all this, the staff were polite and apologetic and dealt with issues. Food was fresh and tasty. Staff in room service would always check if I enjoyed the meal or if I needed anything else.
Stayed 7 nights in Nov 2024
Verified

4/10 Poor

Balbinder

Disliked: Staff & service, amenities, property conditions & facilities
Booked this for my elderly parents, mother in wheel chair and father with limited mobility, had requested room on ground floor and breakfast in bedroom. The hotel do not respond back to any requests special requests or to emails following booking. On arrival, parents requested room on ground floor or lower floors, breakfast in bed room. The front desk reply was that all guests must come down stairs for breakfast during set times and they have no rooms on ground floor, they are unable to cater for anyone with limited mobility. My parents accepted the front desk advice, i then contacted Expedia regarding this, they contacted hotel and again could not really help. The hotel is not designed for guests with mobility problems and sadly they advertise breakfast in bedroom but will be informed it’s not available and it’s hotel policy all guests eat in the main dining area. Luckily their stay was booked for 7 days and booked another hotel for the remaining 35 days, that catered for disabled customers. They were on holiday for a family wedding and the other family members too booked the same hotel which was slightly further away but well worth the journey for the quality of rooms, facilities and excellent customer service.
Stayed 7 nights in Sep 2023
Verified

2/10 Terrible

Kamaldjit S.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slechte hotel geen 3,5 ster (geen ster)

Mijn verblijf in dit hotel was een grote teleurstelling. De kamer was onhygiënisch, met beddengoed dat al lange tijd niet leek te zijn verschoond. Overal vlogen insecten rond en de sfeer was ronduit onprettig. De werkelijkheid komt totaal niet overeen met wat op de foto's wordt voorgespiegeld — het hotel had eerder de uitstraling van een louche buurt. Ook over het ontbijt was ik zeer ontevreden: totaal niet wat ik had verwacht. Geen aanrader.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Bikramjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

aarinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent hotel with great food and service

Stayed for a week and the hotel was great. Central location to all places. The food was great and nice cocktails. The staff were very friendly. I would stay here again.
Stayed 7 nights in Apr 2019
Verified

8/10 Good

Kamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The staff was pleasant. Laundry & room service was good.
Stayed 5 nights in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

OK for a night.

Noisy - party downstairs went on till 1am. we stayed at Ramada Jalandar and decided to be nearer family by moving to this hotel in Phagwara - this hotel was about the same condition as Ramada (out-dated, dusty, didn't feel clean)....ok for a nights stopover but no longer than that.
Stayed 1 night in Feb 2019
Verified

6/10 Okay

Bupinder

Liked: Staff & service
For the locality, the place is central. Our first night they had a wedding reception and the music blasted until 2:00 am. Then at 4:00 am the band started again. A call to the front desk didn’t help stop the music.
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Sukhbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. The staff really looked after us during our stay.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Tom

Liked: Staff & service
Disliked: Property conditions & facilities

Location was great walking distance to shops

The staff could not have been more friendly, the exchange rate for the pound was excellent, didn’t have hot water for shower 2 days out of 3, towels and bedding was washed and clean but the white was a washed out white, rooms a bit small, food was cheap and excellent eat in hotel every night breakfast just ok Price was really cheap for rooms and would stay there again
Stayed 3 nights in Sep 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel in good location for phagwara. Friendly and helpful staff.
Stayed 7 nights in Mar 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

You get what you pay for?

Most Hotels have an upgraded lobby to entice you in.....you are NOT going to sleep in their lobby....this goes for the Poonam Hotel....bring the rooms up to international standards....light switches as you entered the room were hanging off..literally and had gaps to the the wires....apart from the risk of getting electricuted the breakfast was fabulously....and staff performed well.
Stayed 2 nights in Mar 2018