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Comfort Inn & Suites Jasper Hwy 78 West

2.5 star property

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Photo gallery for Comfort Inn & Suites Jasper Hwy 78 West

Lobby
Free daily on-the-go breakfast
Lobby
Standard Room, 2 Queen Beds, Non Smoking
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
202 Oakhill Rd, Jasper, AL, 35504
  • Place, Gamble Park
    ‪2 min drive‬
  • Place, Jasper City Hall
    ‪3 min drive‬
  • Place, The Lily Pond an Art Gallery & Tea Room
    ‪3 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (2 Person Sofa Bed)

Suite, 1 King Bed with Sofa bed, Non Smoking (2 Person Sofa Bed)

Suite, 1 King Bed with Sofa bed, Non Smoking (2 Person Sofa Bed)

7.0 out of 10
Good
(2 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (2 Queen, 2 Person Sofa Bed)

Suite, Multiple Beds, Non Smoking (2 Queen, 2 Person Sofa Bed)

Suite, Multiple Beds, Non Smoking (2 Queen, 2 Person Sofa Bed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Desk, soundproofing, iron/ironing board, free cots/infant beds

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Queen Beds, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Comfort Inn & Suites Jasper Hwy 78 West

Art Deco hotel with free breakfast and a 24-hour fitness center
This hotel features a 24-hour fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Comfort Inn & Suites Jasper Hwy 78 West offers 64 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Comfort Inn & Suites Jasper Hwy 78 West. During your stay, you'll be within walking distance of Gamble Park. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business center, laundry facilities, and an elevator
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from The First United Methodist Church and a few minutes from Gamble Park
  • Cats and dogs welcome for a fee
Comfort Inn & Suites Jasper Hwy 78 West offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is available daily. The business-friendly Comfort Inn & Suites Jasper Hwy 78 West also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Jasper hotel.

Guests are served free on-the-go breakfast daily from 6 AM to 9 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 15 lbs per pet
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Holiday Inn Express Hotel Jasper
Holiday Inn Express Jasper
Jasper Holiday Inn Express
Holiday Inn Express Jasper Hotel
Holiday Express Jasper
Comfort Inn Hotel Jasper
Hotel Express Inn Jasper
Express Jasper
Comfort Inn Jasper
Comfort Inn Jasper Hwy 78 West Hotel
Comfort Inn 78 West Hotel
Comfort Inn Jasper Hwy 78 West
Comfort Inn 78 West
Comfort Inn Suites Jasper Hwy 78 West
Comfort Inn & Suites Jasper Hwy 78 West Hotel
Comfort Inn & Suites Jasper Hwy 78 West Jasper
Comfort Inn & Suites Jasper Hwy 78 West Hotel Jasper

Comfort Inn & Suites Jasper Hwy 78 West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 233 out of 464 reviews
Rating 8 - Good. 119 out of 464 reviews
Rating 6 - Okay. 44 out of 464 reviews
Rating 4 - Poor. 33 out of 464 reviews
Rating 2 - Terrible. 35 out of 464 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bridget

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Beverly D

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is run down. The pool is nasty. Men's clothes and underwear were hanging on the pool fence. The room was clean. The staff was friendly. The air conditioner worked great.
Stayed 3 nights in Sep 2025

6/10 Okay

Deana

Travelled with family
Liked: Staff & service

My review

The elevator was broken and the ice machine on the first floor was broken. I have a bad knee. It was hard to walk up the stairs. The water pressure in the bathroom was very low. The sink didn’t have hot water
Stayed 4 nights in Sep 2025

4/10 Poor

Shanda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
first room we were given had no shower curtain and tv didn’t work. we were given a second room, it smelled damp and musty and there was no battery in smoke alarm, the attachment was hanging loose. The lady that checked us in was awesome.
Stayed 1 night in Sep 2025

4/10 Poor

Crystal

Disliked: Cleanliness, property conditions & facilities, room comfort

No thank you!

Would not recommend staying here. There was no working ice machine, the rooms smelled very musty, several doors had been propped open for some reason and others had no doors or door knobs were missing, paper thin walls, I could go on. We arrived late and just stayed one night traveling home but I would not do it again.
Stayed 1 night in Sep 2025

2/10 Terrible

Tim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

I wouldn't recommend this hotel to anyone! Nasty!!

We have never stayed in such an awful hotel room. The beds weren't bad, sheets were clean and it was comfortable. The door knobs were about to fall off. The walls need painted badly. The rooms were dimly lit. The couch needed to be trashed. It was nasty dirty and was not comfortable to sleep on at all. There was rust on the bathroom door frame, cracks in the shower surround that had been puttied. There may have been some sort of floor damage as it went down hill toward the bathroom and then the floor creaked around the toilet. There was black on the ceiling above the sink... maybe mold?! The trim was missing in places. The "kitchen" area cabinet needed replaced the cabinet was not all painted and had badly applied contact paper. There was rust around the ceiling sprinklers. The room had some kind of funky humidity that made everything feel a bit damp and the carpet... we didn't touch the carpet unless we had shoes on. I have never typed a bad review for a hotel. The reviews had a 8.2, but this was not an 8.2 room by any stretch of the imagination. This is just not at all the quality we expected from a Comfort Inn.
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Stayed 1 night in Aug 2025

10/10 Excellent

MARIA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need reparation , update in the rooms.
Stayed 1 night in Aug 2025

8/10 Good

Clay

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stay in Jasper every two years while on a roadtrip to visit family. This is one hotel where a family of 5 (2 adults, 3 children) can stay in one room together. The rate varies each time, but i would say its pretty average cost. 120 to 150. Queen beds are comfortable, a/c is always nice and cold, shower is always hot with decent pressure, the free breakfast is always a plus. They always give us a bag of bedding for the pull out couch without having to ask for it, which i really like. The rooms are very spacious even with the pull out bed being out. We have never tried the pool, so i can't comment on that. It is not far from many different restaurants and stores. Walmart is right down the road if you need a basic item. It could use some updates/repairs but none of that effected our stay. I would recommend staying at this location to others and will likely stay here again when we go back that direction.
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to wait for the breakfast bar to be restocked. The food was good. The staff restocking the bar was a bit slow to notice that things had run out. The property appears to be aging: needs wallpaper repair or replacement, etc.
Stayed 1 night in Jul 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All around great!

Great breakfast super comfy beds super nice front staff
Stayed 1 night in Jul 2025

6/10 Okay

Derek

Travelled with family
Liked: Cleanliness, staff & service
Everything was great except the ac was ridiculously loud and I think a garbage truck outside in the middle of the night also woke us up. Staff were great. Room was huge and nice!
Stayed 1 night in Jul 2025

8/10 Good

Jamie

Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was terrible! We got to our room, 101, and it smelled of urine, the door hinge was pried off, the paint was peeling, there was no hot water, the smoke detector had been ripped off the wall. The bed was comfortable, and the staff was helpful and friendly. We will not return nor would I recommend this hotel to my friends, family, coworkers or even my worst enemy.
Stayed 1 night in Jul 2025

4/10 Poor

Jonathan

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend staying here. Staff was nice but property was in poor condition.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night white traveling. Would definitely stay again.
Stayed 1 night in Jul 2025

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

The room was disgusting. The walls had water leaks and were wet. There was mold on the ceiling in the bathroom. The carpet floor was wet. The couch had brown stains. The bedding looked unclean.
Stayed 1 night in Jun 2025

8/10 Good

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all a very good property. The rooms were clean the beds were comfortable and the staff was great.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Stayed 1 night in Jun 2025

2/10 Terrible

Ben

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When our family arrived in our room it smelled like wet laundry. There was visible mold in the bathroom and water damage all over the hotel. The lady at the desk was very kind. There was no way we could have our kids stay the night. We left messages for the manager, left and continued driving. A few weeks later, we called back hoping for a refund. The manager called back, said "no refund because its been too long" as fast as she cohld and hung up before i could say a word. She had not previously called back from the messages on her desk. Hotel s dot com had great reviews on the place. If we had looked at google reviews, we never would have even considered booking a room here. The place should be torn down and rebuilt.
Stayed 1 night in May 2025

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There were storms in the area, alot of people was without power so the hotel was slammed with people trying to check in, we saw 1 person working, she was getting frustrated cause so many people trying to check in and no one there to help her, luckily we got hecked in before it got so bad and didn' have to wait but about 10 minutes to check in but when we got to our room the remote for the tv was not in the room, we went back to the desk, she said the had some come in but would be about an hour before she could go get it, about 30 minute's later we went back down to the desk, there was 7 people waiting to check in so we waited downstairs about 35 minutes waiting on the line to decrease, when there was 2 people in line I got in line, when I finally got to the desk I told her I knew she was busy but could she get us a remote, she asked what room we was in, I told her, she said to let her check in the people behind me then she' go upstairs and get a remote then she said wait I have one that might work and handed me a remote from under the counter, we took it up to our room and it did work, we waited almost 2 hours for a remote while she had one there with her the entire time. Went down for breakfast the next morning, there was a remote laying outside our door...went on down for breakfast but didn' get anything, they didn' have much to offer so we left and went to Cracker Barrel for breakfast. The lady at the desk seemed like she would have been nice but she needed help that was o
Stayed 1 night in Jun 2025

4/10 Poor

Freda

Stayed 1 night in Jun 2025

2/10 Terrible

Lindsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had puke on one of our pillows. I went down to get all of the sheets changed and she was not very friendly about getting me new linens.
Stayed 1 night in May 2025

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very friendly. Attentive. Easy check in.
Stayed 1 night in Jun 2025

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The Expedia reviews for this hotel are misleading. This is an older property with several visible maintenance issues, including peeling paint and wallpaper, as well as unfinished drywall repairs. Our room had similar problems. We stayed for three nights and never received room cleaning or restocking. I had to take out our own trash and request fresh towels. When I asked for an extra pillow, I was given one without a pillowcase. The couch arms were filthy, and the sofa bed mattress was dirty, with no sheets or blankets provided anywhere in the room. For the price, this hotel did not meet basic expectations. I would not recommend it.
Stayed 3 nights in Jun 2025