6/10 Okay
Suhyoon
Travelled with partner
4 Aug 2025
Liked: Staff & service
Disliked: Amenities
Check in is 3pm. We arrived at 3:15 and had to wait until 4pm because room wasn’t ready. They offered us two Americano coffee from the Twosome Place. I did not feel like this was enough to compensate for an hour of waiting so I asked how much do they charge for late check out? The front desk guy then processed to offer us 1 hour late check out which didn’t help us because our flight was at 1:50pm the day of check out. So they offered us a free cabana spot at their infinity pool- we agreed to this but ended up not booking a cabana. Their infinity pool is not really an infinity pool, more of just an above ground pool. The windows around the rooftop and pool were so dirty you could barely even see out of them, and full of spiders and spider webs. Mind you they were only going to give us two Americanos before we spoke up so make sure you say something like f this happens to you.
Once we were told our room was ready we headed to it. Room was nice, just kind of out dated. Old lamps and shower looked like it had seen better days. Being in the room for only 5 minutes and then this housekeeper guy just walks right in and comes in the bathroom while I’m peeing. Seems like he was going to give towels he forgot to put in the bathroom. He quickly left and apologized but damn what a bad check in experience.
We stayed in an ocean view suit with a jetted bathtub which was nice. Room service food was good. Stingy with their towels and the towels always smelt like mildew.
Suhyoon
Stayed 3 nights in Jul 2025
