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Staz Hotel Heritage

3.0 star property

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Photo gallery for Staz Hotel Heritage

Restaurant
Property video
Exterior
Reception
Standard Twin Room, 2 Single Beds, Pets not allowed, City View

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
26, Gwandeok-Ro, Jeju City, Jeju, 63168
  • Place, Jeju Gwandeokjeong Pavilion
    ‪1 min walk‬
  • Place, Tapdong Beach Plaza
    ‪11 min walk‬
  • Place, Dongmun Market
    ‪11 min walk‬
  • Airport, Jeju (CJU-Jeju Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed, Pets not allowed, City View

Standard Double Room, 1 Double Bed, Pets not allowed, City View

Standard Double Room, 1 Double Bed, Pets not allowed, City View

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, 2 Single Beds, Pets not allowed, City View

Standard Twin Room, 2 Single Beds, Pets not allowed, City View

Standard Twin Room, 2 Single Beds, Pets not allowed, City View

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Double Room, 1 Double Bed, Pets not allowed, City View

Classic Double Room, 1 Double Bed, Pets not allowed, City View

Classic Double Room, 1 Double Bed, Pets not allowed, City View

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Multiple Beds, Pets not allowed, City View

Deluxe Twin Room, Multiple Beds, Pets not allowed, City View

Deluxe Twin Room, Multiple Beds, Pets not allowed, City View

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, 3 Single Beds, Pets not allowed, City View

Deluxe Triple Room, 3 Single Beds, Pets not allowed, City View

Deluxe Triple Room, 3 Single Beds, Pets not allowed, City View

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room, Multiple Beds, Pets not allowed, City View

Deluxe Quadruple Room, Multiple Beds, Pets not allowed, City View

Deluxe Quadruple Room, Multiple Beds, Pets not allowed, City View

  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Premier Twin Room, 2 Double Beds, Pets not allowed, City View

Premier Twin Room, 2 Double Beds, Pets not allowed, City View

Premier Twin Room, 2 Double Beds, Pets not allowed, City View

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Heritage Smart Single

Down duvets, in-room safe, desk, blackout curtains

Heritage Smart Single

  • Sleeps 1
  • Free Wi-Fi

View all photos for Heritage Essential Twin

Down duvets, in-room safe, desk, blackout curtains

Heritage Essential Twin

  • Sleeps 2
  • Free Wi-Fi

View all photos for Heritage Essential Double

Down duvets, in-room safe, desk, blackout curtains

Heritage Essential Double

  • Sleeps 2
  • Free Wi-Fi

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About this property

Staz Hotel Heritage

Along with express check-in, this smoke-free hotel has free self parking and free WiFi in public areas. Other amenities include multilingual staff assistance and a reception hall. Change of towels is available on request.
Staz Hotel Heritage offers 138 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers, slippers, and hair dryers. This Jeju City hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they enjoy Staz Hotel Heritage's location. During your stay, you'll be connected to a shopping center, and just a quick walk from Dongmun Market. You'll find features like free WiFi in public areas and free self parking, plus breakfast (surcharge).
  • Free WiFi
  • Free self parking
  • Buffet breakfast served daily for a fee
  • Amenities include a multilingual staff, an elevator, and a water dispenser
  • Guests speak favorably about the helpful staff and the location
  • Steps from Jeju Gwandeokjeong Pavilion and 9 minutes by foot from Dongmun Market
As a guest of Staz Hotel Heritage, you'll find multilingual staff, express check-in, and an elevator. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis. A complete renovation of Staz Hotel Heritage was completed in April 2026.

This Beaux Arts Jeju City hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: KRW 30,000 for adults and KRW 20,000 for children

Family friendly

  • In-room refrigerator

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 2 buildings
  • 9 floors
  • Beaux Arts architecture
  • Reception hall
  • Renovated entire property - April 2026
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: KRW 11000
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 6:00 AM - 1:00 AM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KRW 30000 for adults and KRW 20000 for children
  • Early check-in fee: KRW 11000 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
The front desk at this property is open daily from 6:00 AM - 1:00 AM.
Front desk staff will greet guests on arrival at the property.
Housekeeping is included for stays of 3 nights or more. The listed housekeeping fee applies for additional cleaning requests.
Property Registration Number 제00415호
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 November to 30 April.
  • Alcohol isn't served at Staz Hotel Heritage.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Robero Jeju
Hotel Robero
Robero Jeju
STAZ HOTEL ROBERO
STAZ JEJU ROBERO
STAZ ROBERO
STAZ HOTEL JEJU ROBERO
Jeju Robero Hotel Hotel
Jeju Robero Hotel Jeju City
Jeju Robero Hotel Hotel Jeju City

Staz Hotel Heritage Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 367 out of 1000 reviews
Rating 8 - Good. 381 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 50 out of 1000 reviews
Rating 2 - Terrible. 39 out of 1000 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, amenities
Excellent location, very spacious and clean room.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Yara

Liked: Cleanliness, property conditions & facilities
No physical interaction with staffs. All via phone and they were happy to accommodate. Rooms are decently sized and 3 separate beds
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Jeff

Liked: Cleanliness
Rooms are dated, check in was hectic and confusing. Self check in needs help along with registration of car parking. Nice location
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Man

Liked: Cleanliness, amenities, property conditions & facilities
Staff and location
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Clear check-in instructions and easy communication. Easy parking. Clean common areas and rooms.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Nataasha

Liked: Cleanliness, amenities
The location was excellent, easy walking to everything we needed and wanted to see
Stayed 1 night in Apr 2024
Verified

8/10 Good

KyungEun

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to go from the airport to old downtown area and old market place also.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Biswarup

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 2 nights in Jun 2023
Verified

6/10 Okay

Shane

Liked: Cleanliness
Disliked: Staff & service
No staff with a remote check-in that will leave you confused. The area is not bad, near a market, a temple, and food. However, you can tell the hotel is cutting corners with no staff or people at all inside the building.
Stayed 1 night in Oct 2025
Verified

8/10 Good

JINGYE

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and staff are mostly friendly
Stayed 2 nights in Sep 2022
Verified

8/10 Good

hazwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to shopping district and food
Stayed 6 nights in Apr 2024
Verified

6/10 Okay

Sunny

Liked: Cleanliness, staff & service
Close to eating place and easy parking
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area in jeju city. good location.
Stayed 1 night in May 2024
Verified

8/10 Good

Wen Qi Brana

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of the property. Close to dongnum traditional market for the street food.
Stayed 3 nights in Mar 2024
Verified

6/10 Okay

DERRICK

Liked: Cleanliness
This hotel has no front desk and is on self check in basis. You need to have a booking reference to do the self check in from 3pm onwards. I was not given the booking reference prior even though I contacted the hotel few days earlier. Fortunately, there was a WhatsApp number which we could contact the service desk and were given the number promptly after some verification on the booking details.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Justin

Liked: Staff & service, room comfort

Basic but comfortable

Basic but good enough for few nights. Well positioned to access the food/fish market and other walking streets with big selection of shops and restaurants
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Chiew Lian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly. Able to provide direction to restaurant nearby and helped with taxi.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

KyungEun

Liked: Cleanliness, staff & service, property conditions & facilities
Near the place which are in the old downtown of Jeju city
Stayed 1 night in Jan 2024
Verified

8/10 Good

Dorleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great area and clean rooms

Stayed there at the start and end of my stay in Jeju island and glad that the hotel was within walking distance of the Dongmun market and Pork Street and the underground shopping street. The place was clean and fortunately always had a parking space in the lot but imagine that can get full during peak season.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in May 2024
Verified

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

A convenient location, directly opposite a historical site. Room is clean and comfortable. There’s 24hrs convenient stores nearby.
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Tina

It’s an AI hotel so you check in by yourself. I wouldn’t say I feel very safe because I do prefer having a real person at the front desk for security - the other hotels I’ve stayed at in Seoul have 1-2 people at the desk 24/7 so that’s what I’m used to. The walls and doors were a lot thinner than expected because I could hear noise in all directions whenever people were checking in and out. I woke up quite a few times and didn’t get restful sleep because of that reason. A little odd that they offer shampoo but no conditioner.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Eul Sup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 4 nights in Oct 2024
Verified

4/10 Poor

Woo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very disappointing! The receiption-less check-in system didn't work. It took me 30 minutes to get the password of the room door! Registration number was never recieved before check-in, not added in the Expedia App at all. QR code for WhatsApp didn't work. Took 5 mins to answer my WeChat message.
Stayed 1 night in Dec 2025