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DEM Hotel Jerusalem

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Photo gallery for DEM Hotel Jerusalem

A modern hotel room with a bed, a TV, a small table, and a kitchenette.
A modern hotel reception area with a blue herringbone-patterned wall, a reception desk, and two blue armchairs.
A multi-story building with balconies, a central courtyard, and surrounding trees.
A kitchen with a coffee maker, a bottle, and a tray with cups and condiments.
A hallway with three wooden doors, each marked with a number.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • Kitchen

Explore the area

View in a map
12 Ben Hillel St, Jerusalem, Jerusalem District, 9423114
  • Place, Ben Yehuda Street
    ‪1 min walk‬
  • Place, Mamilla Mall
    ‪10 min walk‬
  • Place, Machane Yehuda Market
    ‪10 min walk‬
  • Airport, Tel Aviv (TLV-Ben Gurion)
    ‪55 min drive‬

Room options

View all photos for Luxury Double or Twin Room, City View

A bedroom with a bed, a bedside table, a wardrobe, a window, and a small plant.

Luxury Double or Twin Room, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Basic Double Room

A bedroom with a bed, a bedside table, a wardrobe, a window, and a small plant.

Basic Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Suite

A hotel room with a bed, a TV mounted on the wall, a window, and a small table with a lamp.

Luxury Suite

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 6
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

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Kaplan Hotel Jerusalem
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  • Air-conditioning
  • 24/7 front desk
  • Kitchen
4.4 out of 5, Excellent, 192 reviews
The price is €95
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About this property

DEM Hotel Jerusalem

Along with a nightclub, this smoke-free hotel has concierge services and a library. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance, and a front-desk safe are onsite.
DEM Hotel Jerusalem offers 10 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions come with premium satellite channels. Accommodations have kitchenettes with refrigerators. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

During your stay at DEM Hotel Jerusalem, you're just a quick walk from Ben Yehuda Street. Free WiFi in public areas, a nightclub, and a roundtrip airport shuttle (surcharge) are available.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Ben Yehuda Street and Mount Herzl
  • Airport shuttle service available for a fee
As a guest of DEM Hotel Jerusalem, you'll find a nightclub, a library, and tour/ticket assistance. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The business-friendly DEM Hotel Jerusalem also features concierge services, complimentary newspapers in the lobby, and a front-desk safe.

This Jerusalem hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (ILS 60 per day)
  • 24-hour return airport shuttle on request for a surcharge

Things to do

  • Library
  • Nightclub

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Kitchenette
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Israel Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Israel.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ILS 300.00 per vehicle (one-way)
  • Nearby parking fee: ILS 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher
DEM Hotel Jerusalem offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Alcohol isn't served at DEM Hotel Jerusalem.

Property is also known as

DEM Hotel
DEM Jerusalem
DEM Hotel Jerusalem Hotel
DEM Hotel Jerusalem Jerusalem
DEM Hotel Jerusalem Hotel Jerusalem

DEM Hotel Jerusalem Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 35 reviews
Rating 8 - Good. 5 out of 35 reviews
Rating 6 - Okay. 8 out of 35 reviews
Rating 4 - Poor. 3 out of 35 reviews
Rating 2 - Terrible. 5 out of 35 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Great hotel.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible location and very friendly staff.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities
Courteous and kind staff. Place was simple and clean. Perfect location and great price.
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Janne

Disliked: Cleanliness
Great location, nice personell, but did not look clean
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Norma

Disliked: Amenities, property conditions & facilities
Change locks on doors.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned and ran. Great people who take pride in their establishment. Dublin Bar is 50 meters away and has a great group of people.
Stayed 5 nights in Jun 2024
Verified review

2/10 Terrible

Moises

Disliked: Cleanliness, amenities, property conditions & facilities
This place is abismal. Walls full of mould. Flimsy room door with gaps so all noise from hall whether late at night or 5a comes through. Converted office floor into room. Can’t be called even a hostel, let alone a hotel. The owner/receptionist/cleaner abusive and rude. The sheets blanket and pillow had makeup, hair and other stains. For your health and sanity, keep away
Stayed 5 nights in Dec 2025
Verified review

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Bed sheets had stains and other persons hair in it. Bed side lights and fridge did not work. Staff lied to me when they advised issues were addressed next day (same sheets and lights/fridge still did not work), unable to offer a different room. Expected me to remake my own bed with clean sheets. Asked to meet manager who said they were out of town. Staff refused to refund three of four nights I did not stay. No follow up to my text messages.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Meylinda

Disliked: Staff & service
You stay what you pay for, this is not hotel but hostel, broken down need upgrade, the location is very strategic though
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, staff friendly, small hotel (one floor - 10 -15 room - not sure exactly) located 5 min walk from Yaffa gate of Old City. Very convenient for self-exploring Old City, convenient public transportation from Jerusalem Central bus and train station. Clean and convenient. Area around hotel feel safe. But in a last day of our stay (4-24-2023) terror attacks happened 300 m ahead of us when we walk on the street to Mahaneh Yeguda Market.
Stayed 1 night in Apr 2023
Verified review

4/10 Poor

Havital

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location However, i would NOT consider this place a hotel, probably not even a motel, more like a single room in a dirty hostel. My bathroom was dirty, as soon as i turned on the A/C stuff came out and landed on my bed, the owner (or evening guy, not sure if he is the owner) instead of apologies offered some yelling and said its just dust and maybe he should replace the filter, i don't know what it is but it was large and thete were a lot of whatever it was that landed on the bed. i asked to replace the sheets and clean the faucet, which aside from being filty was broken and had scolding hot water only. He didn't want to change the sheets, told me to go elsewhere, i asked for my money, he said i paid expedia not him, so i should ask expidia, he kept yelling, and so i said look i asked you politely for clean sheets, its something i deserve to have when paying for a room, he complained i didn't pay that much, i said thats the rate you charge and regardless of rate i deserve clean sheets. He changed the sheets grudgngly and cleaned the Faucet. Awesome location, never again!
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room reserved is not the same that the picture

The room that was reserved and that appears in the photo of the reservation confirmation is larger than the one they gave us I made the claim and said that this was not the room we reserved
Stayed 1 night in Dec 2021
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Una desilusión. Habitación mas pequeña y diferente, para peor, como se muestra en el website. Servicio de recepción no funciona bien.
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Verified traveller

Disliked: Staff & service
No reception makes it very difficult as an international traveller.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for Jerusalem visits! The rooms are just enough and it’s equipped with everything you might need. It’s a bit difficult to find as there is no sign outside but we got some help from the nearby store. I would recommend it because of the location as well!!
Stayed 2 nights in Jun 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The location is good and the room was big but it smelled very bad and we couldn't close the windows.
Stayed 2 nights in May 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ist kein Hotel. Eine Wohnung ohne Service, ohne Informationen,
Stayed 4 nights in Apr 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Heater was not working and they tried to fix 2 days in a row . No heating so they brought a spacer heater . Did the job but noisy No service of room on Saturday
Stayed 4 nights in Feb 2019
Verified review

10/10 Excellent

marie christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A recommander absolument!!

Le top difficile de trouver mieux!!!!
Stayed 2 nights in Feb 2019
Verified review

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Room comfort
Plus - convenient location, close to public transport and the Old City. Bed comfortable and room clean and fully functioning. Negatives - staff welcoming on arrival but then largely absent. My room had a couple of things wrong with it (see below) and after the first night I asked whether it might be possible to move to another. The man at reception said that he'd have to ask his manager later - but that evening, and generally in the evenings, there was no one on reception or seemingly anywhere in the hotel to follow this up with. So I stayed in the not very satisfactory room for all 4 nights. The problems with the room were * walls very thin and door not sound-proof so I could hear everything that was going on in the corridor * the shower had nowhere to place shower-gel and the like other than on the floor * there was a mini-bar in the room which had a glass door and a light on all the time - I had to use the surplus cushions from the bed to block the light at night * there was no chair in the room - the only place to sit was the bed In addition the condition of the lobby of the building (which, despite the evidence of the bell at the entrance, was I think exclusively for the hotel) was poor. The street door did not latch properly - and this, combined with the lack of staff at reception, meant that people from the street could get access to the room doors without effort or challenge.
Stayed 4 nights in Jan 2019
Verified review

6/10 Okay

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’entrée de l’immeuble est sal et la porte pas sécurisée (en particulier la nuit). Chambre propre en très bon état et service correct (un gâteau est à disposition tous les matins), La localisation est proche de la vielle ville mais sur une rue piétonne très bruyante la nuit
Stayed 4 nights in Dec 2018
Verified review

8/10 Good

Verified traveller

Foi tudo bem! Pessoal simpático, excelente localização e limpo! Faltou apenas um chuveiro fixo grande no banheiro ao invés de ser um chuveirinho.
Stayed 3 nights in Nov 2018
Verified review

10/10 Excellent

Michele Elisabeth

personnel adorable.tout était bien.
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great. The staff was great. A perfect temporary home in a Jerusalem!
Stayed 3 nights in Jul 2018
Verified review

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nouvel hotel confortable dans Ben Yehuda

Tres bien situé. Hotel tout neuf et chambres confortables avec un coin pour faire un café ou un thé Accueil chaleureux.
Stayed 1 night in Jul 2018