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Orient by Isrotel exclusive

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Exterior
Lounge
Dining
Staircase
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
3 Emek Refaim St, Jerusalem, 91999
  • Place, The First Station
    ‪2 min walk‬
  • Place, King David's Tomb
    ‪12 min walk‬
  • Place, Mamilla Mall
    ‪17 min walk‬
  • Airport, Tel Aviv (TLV-Ben Gurion)
    ‪40 min drive‬

Room options

View all photos for Orient Room

Minibar, in-room safe, blackout curtains, free WiFi

Orient Room

9.4 out of 10
Exceptional
(31 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Orient Garden Room

Orient Garden Room

Orient Garden Room

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Orient Old City View

Minibar, in-room safe, blackout curtains, free WiFi

Orient Old City View

9.8 out of 10
Exceptional
(12 reviews)
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Orient City View Room

Minibar, in-room safe, blackout curtains, free WiFi

Orient City View Room

9.2 out of 10
Wonderful
(14 reviews)
  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom

Family Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Orient Suite

Orient Suite

Orient Suite

  • 54 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Orient City View Suite

Orient City View Suite | Living room

Orient City View Suite

  • City view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Templer Deluxe Room

Templer Deluxe Room

Templer Deluxe Room

9.6 out of 10
Exceptional
(13 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Templer Executive Room

Templer Executive Room

Templer Executive Room

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Orient Old City View Suite

Orient Old City View Suite

Orient Old City View Suite

  • 55 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Orient Royal City View Suite

Orient Royal City View Suite

Orient Royal City View Suite

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Orient by Isrotel exclusive

Luxury hotel with a full-service spa, near Al-Aqsa Mosque
A full-service spa, an indoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Orient by Isrotel exclusive offers 243 accommodations with minibars and espresso makers. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Jerusalem hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.
Our customers tell us they can't get enough of the helpful staff at Orient by Isrotel exclusive. During your stay, you're just a quick walk from Mount Herzl. You'll find features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with facials, massages, or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Mount Herzl and The First Station
Orient by Isrotel exclusive offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 7535 square feet (700 square meters) and includes a conference center. A seasonal outdoor pool, a fitness center, and a rooftop terrace are also featured at the luxury Orient by Isrotel exclusive. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Jerusalem hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Orient by Isrotel exclusive has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 15 per day)
  • Valet parking on site (USD 30 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 35 for adults and USD 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (7,535 square foot of space)
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Art Deco architecture
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
On Saturdays, check-out is 2 PM and check-in begins at 6 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Israel Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Israel.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 35 for children
  • Self parking fee: USD 15 per day
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in November.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Orient Jerusalem
Orient Hotel Jerusalem
Orient by Isrotel exclusive Hotel
Orient by Isrotel exclusive Jerusalem
Orient by Isrotel exclusive Hotel Jerusalem

Orient by Isrotel exclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 492 out of 714 reviews
Rating 8 - Good. 142 out of 714 reviews
Rating 6 - Okay. 32 out of 714 reviews
Rating 4 - Poor. 24 out of 714 reviews
Rating 2 - Terrible. 24 out of 714 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ronnie, North York

Stayed 6 nights in Oct 2025

10/10 Excellent

Nava

Travelled with family
Liked: Cleanliness, staff & service, amenities
Amazing hotel, stunning property, kind, professional, helpful staff, excellent service!! Best breakfast I’ve ever seen!!! Everything was perfect!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Shaul

Stayed 2 nights in Oct 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
My family has immensely enjoyed numerous stays at the Orient, particularly celebrating the holiday of Succot here this year and for the past four years. Located in the lovely and quiet German Colony, the Orient hotel offers a wonderful all-around experience. Its’s rooftop with a 360 degree view of Jerusalem and the walls of the Old City has an infinity pool and a fabulous meat restaurant and is reason enough to choose to stay here. However, most notable at the Orient is the first-rate culinary experience. Executive Chef Ahmad Salameh ensures that superb food and an ample array of delicacies is consistently provided at each meal, especially on Shabbat and holidays. The restaurant’s managerial staff led by Whaleed, Alian, Gazaleh, and Hirbawi warmly welcomes guests and is above and beyond expectations. Additionally, the reception and concierge staff also make a stay at the Orient exceptional. I highly recommend staying at the Orient!
Stayed 9 nights in Oct 2025

10/10 Excellent

Arthur

Stayed 8 nights in Oct 2025

10/10 Excellent

Matthew, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere. Close to shops and restaurants. Friendly staff eager to help. Buffet breakfast amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Oct 2025

10/10 Excellent

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2025

10/10 Excellent

claudia

Stayed 1 night in Sep 2025

10/10 Excellent

Jose

Stayed 2 nights in Sep 2025

10/10 Excellent

Gittel

Stayed 3 nights in Sep 2025

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort

Understaffed

Always amazing to stay at the Orient, although noticed front desk reception is totally understaffed. Waited for a long time to check in at 2pm and also waited for close to 5 mins when checking out at 6.30am. Need more staff. Unacceptable for the quality of the hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Shahar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Great staycation!

Great service, amazing pool at the rooftop, warm welcoming, great breakfast and amazing spa. Great room (and shower room) with all what we needed. The only downside was that the bed wasn't the most comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

8/10 Good

Lewis

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fine. All of the work occurring around the hotelmade our stay not as pleasant as usual. Until the work is completed by the City the hotel I cannot see staying there.
Stayed 7 nights in Aug 2025

4/10 Poor

Menachem

Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. There is construction in the area
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service
I came 2 times in 2 weeks here and the first was great no problems the second time when I went to check in they tried charging me VAT tax when I’m American and not only did they try charging for just this time but for the time before. The staff was very unprofessional through out the stay.
Stayed 2 nights in Jun 2025

6/10 Okay

jose

Travelled with family
Liked: Cleanliness
Bathroom flooded after each bath . Only one chair per room . No table available at the room .
Stayed 4 nights in Jun 2025

6/10 Okay

Irit

Stayed 2 nights in Jun 2025

4/10 Poor

Aidan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Dov

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Stayed 2 nights in Jun 2025

10/10 Excellent

Y

Stayed 6 nights in May 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025