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Hyatt House Johannesburg, Sandton

3.5 star property

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Photo gallery for Hyatt House Johannesburg, Sandton

Restaurant
Seasonal outdoor pool
Suite, 2 Bedrooms
Fitness facility
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
125 Ann Crescent, Sandton, Gauteng, 2132
  • Place, Nelson Mandela Square
    ‪3 min drive‬
  • Place, Sandton City Mall
    ‪3 min drive‬
  • Place, Sandton Convention Centre
    ‪3 min drive‬
  • Airport, Johannesburg (JNB-O.R. Tambo Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(4 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Dining tables

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Family Suite

Dining tables

Family Suite

  • 100 sq m
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Studio Suite, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite, 1 King Bed

8.4 out of 10
Very good
(21 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Studio, 2 Single Beds

9.2 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hyatt House Johannesburg, Sandton

Hotel with free parking, near Nelson Mandela Square
This hotel features a restaurant, a fitness center, and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area. Change of towels is available on request.
Hyatt House Johannesburg, Sandton offers 62 air-conditioned accommodations with safes and complimentary bottled water. 55-inch LED televisions come with digital channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hyatt House Johannesburg, Sandton. During your stay, you'll be within walking distance of Sandton City Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business center, meeting rooms, and laundry facilities
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Nelson Mandela Square and a few minutes from Sandton City Mall
  • Airport shuttle service available for a fee
Hyatt House Johannesburg, Sandton offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Barbecue grills, a vending machine, and a garden are also featured at the business-friendly Hyatt House Johannesburg, Sandton. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Hyatt House Johannesburg, Sandton has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Dining table
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2021
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with digital channels

Food and drink

  • Dining table
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 950 per vehicle (one-way, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hyatt House Johannesburg, Sandton offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children may not be eligible for complimentary breakfast.

Property is also known as

Hyatt House Johannesburg, Sandton Hotel
Hyatt House Johannesburg, Sandton Sandton
Hyatt House Johannesburg, Sandton Hotel Sandton

Hyatt House Johannesburg, Sandton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 124 out of 194 reviews
Rating 8 - Good. 35 out of 194 reviews
Rating 6 - Okay. 14 out of 194 reviews
Rating 4 - Poor. 13 out of 194 reviews
Rating 2 - Terrible. 8 out of 194 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool was not clean. Room below the gym
Stayed 5 nights in Oct 2025

10/10 Excellent

Ronie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s nice and comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Frances

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! We loved our stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing and clean. Staff was great as well. 10/10
Stayed 1 night in Oct 2025

10/10 Excellent

R

Stayed 2 nights in Oct 2025

4/10 Poor

Dustyn

Travelled with group
Liked: Cleanliness, room comfort
The hotel was hard to find with our taxi. The address on website was different from the on Google Maps and Bing. So we first went to wrong place which was not in a good area. The hotel itself was in a secure place and we were greeted and quickly checked in by staff. Restaurant and bar onsite. The room was very clean, spacious and had great amenities (stove, fridge, microwave). Not really a lot of conveniences near by. Most of the restaurants were near or in the mall. It is within driving distance of the Apartheid Museum and Mandela Square.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ditabe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Chad, Nassau

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My stay at Hyatt House Sandton was extremely disappointing. My initial requests before arrival were ignored, and I ended up being moved between three different rooms due to broken air conditioning, a nonfunctional TV, missing amenities, and even an oven that exploded. Housekeeping never delivered basic items like washcloths without repeated requests, and service was slow, unresponsive, and at times unfriendly. The final room still had broken fixtures, no working phone, and constant noise from the pool and restaurant area. While one front desk agent tried his best, overall the experience was unacceptable for a Hyatt property, and I will not return.
Exploded oven
Good that I hadn’t placed my food in as yet !
Stayed 6 nights in Sep 2025

2/10 Terrible

Ayaaz Ahmed

Travelled with family
Disliked: Staff & service, amenities
They dont have any thing good specially customer service
Stayed 2 nights in Sep 2025

6/10 Okay

Michael Gene

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice rooms but lacked services.

Room was clean, air conditioning fine. Common area such as bathrooms not cleaned often necessarily, garbage cans still full the next day. Food service at restaurant sparse, butternut soup was delicious. Our second night there, they had very limited offering due to an event they had there which was very very disappointing, only 3 options available hamburgers, chicken sandwich or pizza. Wanted a salad and their soup but was not offered because of group. Bar service was only one lady who was incredibly slow, was a makeshift bar at the back of pool area…was very strange.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janet

Stayed 7 nights in Aug 2025

2/10 Terrible

neha

Stayed 1 night in Aug 2025

10/10 Excellent

Alvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, welcoming and attentive staff!
Stayed 3 nights in Aug 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel, and a good price. Breakfast is above average for an included package, staff very friendly.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

No heaters on a freezing weekend

Middle of winter and the aircon heaters where not working in both rooms. Hotel receptionist did not inform us us after leaving our contact deatols and requesting a follow up. Hotel did not have a heater per room to give us. T V was not working.
Stayed 1 night in Aug 2025

8/10 Good

Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Stayed 1 night in Jul 2025

8/10 Good

Catrina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the customer service was amazing. The staff were welcoming, warm and friendly. Food choices were limited. However, there are restaurants in the area that are walking distance, including a grocery store. I definitely recommend this location.
Stayed 6 nights in Jul 2025

10/10 Excellent

VICTOR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and value for money
Stayed 6 nights in Jul 2025

4/10 Poor

Riaaz

Business traveller
Liked: Cleanliness
Breakfast was cold and all the reception said was next time it will be hot. Only 1 person had hot water for their shower.
Stayed 1 night in Jul 2025

10/10 Excellent

R

Stayed 1 night in Jul 2025

6/10 Okay

Ankit

Stayed 4 nights in Jul 2025

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

sean

Liked: Cleanliness, amenities, property conditions & facilities
Great room and food!
Stayed 5 nights in Jun 2025

2/10 Terrible

Anthony, Beverly Hills

Stayed 7 nights in Jun 2025