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@Sandton Hotel

3.0 star property
VIP Access

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Photo gallery for @Sandton Hotel

In-room dining
Junior Room
Presidential Room
Executive Studio Suite, Bathtub
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5 Benmore Rd, Sandton, Gauteng, 2196
  • Place, Sandton City Mall
    ‪15 min walk‬
  • Place, Sandton Convention Centre
    ‪15 min walk‬
  • Place, Nelson Mandela Square
    ‪18 min walk‬
  • Airport, Johannesburg (JNB-O.R. Tambo Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Single Beds

Studio, 2 Single Beds

Studio, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Studio

Minibar, in-room safe, desk, laptop workspace

Studio

9.6 out of 10
Exceptional
(7 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Balcony

Studio, Balcony

Studio, Balcony

8.0 out of 10
Very good
(1 review)
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room

Junior Room

Junior Room

  • 54 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite, Bathtub

Executive Studio Suite, Bathtub

Executive Studio Suite, Bathtub

  • 58 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, laptop workspace

Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Room

Presidential Room

Presidential Room

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About this property

@Sandton Hotel

Hotel with a full-service spa, near Nelson Mandela Square
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and 2 coffee shops/cafes are onsite.
@Sandton Hotel offers 117 air-conditioned accommodations with minibars and safes. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The onsite spa has couples treatment room(s). Services include deep-tissue massages and massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at @Sandton Hotel. During your stay, you'll be within walking distance of Nelson Mandela Square. You'll find features like free WiFi in public areas, plus 2 coffee shops/cafes and a full-service spa.
  • Free WiFi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant, and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to deep-tissue massages at the spa
  • Amenities include a business center and an ATM
  • Onsite recreation includes a 24-hour gym
  • Just a 2-minute drive from Nelson Mandela Square and 7 minutes from Melrose Arch Shopping Centre
@Sandton Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

You'll find a business center on site. @Sandton Hotel also features a garden, concierge services, and express check-in. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Johannesburg hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Onsite venue - fine-dining restaurant.
Club House - Onsite café. Open daily.
Pool Bar - Onsite bar. Open daily.
Coffee Lounge - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (ZAR 50 per night)
  • Limited on-site self parking

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; ZAR 220 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Club House
  • Coffee Lounge
  • Pool Bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in fee: 100 percent of room rate
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: ZAR 100
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately ZAR 220 per person
  • Covered self parking fee: ZAR 50.00 per night
  • Early check-in fee: 100 percent of room rate (subject to availability)
  • Late check-out fee: ZAR 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sandton Hotel
@Sandton Hotel Hotel
@Sandton Hotel Sandton
@Sandton Hotel Hotel Sandton

@Sandton Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 241 out of 310 reviews
Rating 8 - Good. 41 out of 310 reviews
Rating 6 - Okay. 15 out of 310 reviews
Rating 4 - Poor. 8 out of 310 reviews
Rating 2 - Terrible. 5 out of 310 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemary

Stayed 1 night in Sep 2025

10/10 Excellent

Rosemary

Business traveller
Liked: Room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rosemary

Business traveller
Stayed 1 night in Sep 2025

10/10 Excellent

Rosemary

Stayed 1 night in Sep 2025

10/10 Excellent

Chinwendu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff were nice. Great ambience. The Rooms are well kept and smells fresh. Will definitely stay again. Everyone was so accommodating
Stayed 2 nights in Sep 2025

10/10 Excellent

Nobuhle, Newport beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and homely. Friendly staff.
Stayed 2 nights in Aug 2025

4/10 Poor

Aisling

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Rosemary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Kea

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT
Stayed 2 nights in Aug 2025

6/10 Okay

Obinna

Disliked: Staff & service
Phone didn't work at times. Front desk didn't pickup at times and when you then had to go down to communicate an issue, most times they would seem offended until guest relations had to attempt to help and even that had its inconsistencies. Night shift seemed genuinely interested in helping out. Shower didn't drain properly, room had to be changed twice to get good drain. Very old couch. They didn't really seem too surprised and maintenance said half the rooms where like that. Chairs in pool area dusty so couldn't wait there during cleaning, you'd have to wait in an already crowded lobby. Dryer in room didn't work, maintenance confirmed that's how it worked. Housekeeping would forget stuff sometimes and when I tried to remind them of missing items or a missing area that wasn't cleaned, like the toilet or missing towels, it would almost seem like one was being overbearing. Even though housekeeping head seemed apologetic, sometimes cleaner would seem offended. Had to write the list of items on a paper and stick on door before I got consistent service. Restaurant waitress told a lie and didn't deliver an order that was paid. 3 out of the 5 times I ordered burger at night, bun was wet. When I complained in the morning to their head, first time she sounded like I was bothering her, second time, different person sounded better. No standards. It was a very stressful stay. I tried to give them a chance every week but overall was a very stressful stay. Never again.
Stayed 2 nights in Mar 2025

10/10 Excellent

David, Wollert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Aug 2025

10/10 Excellent

zhang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room we were given was on the 9th floor. We ask for another room higher up & they upgraded us with no extra cost. The room was beautiful with a wraparound balcony on the 19th floor. Need less to say we were very satisfied with our accommodation plus the staff were very friendly & accommodating. Will definitely revisit this hotel establishments.
Stayed 1 night in Aug 2025

10/10 Excellent

amah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Place to Stay

The hotel is very modern. The room is very comfortable and the housekeeping staff does a great job with their cleaning. The Hotel has a shuttle service that takes you to Nelson Mandela Square with no charges and we have enjoyed a shuttle to the airport early morning with a charge, which is secure and convenient. Our only complaint was the food at the restaurant that is lousy; however, the cook came out to apologize for salty and over seasoned food. Overall, this is a great place to stay. The staff is really friendly and willing to accommodate you with any requests you may have.
Stayed 4 nights in Aug 2025

10/10 Excellent

David, Wollert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Aug 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, great food. Love the safe location
Stayed 1 night in Aug 2025

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay @Sandton was nothing short of amazing the staff were all very helpful
Stayed 7 nights in Jul 2025

8/10 Good

Mlamuli M

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Jul 2025

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was has many amenities. However it would be nice to have known about these amenities without happening upon them unexpectedly. Otherwise it was a wonderful stay!
Stayed 22 nights in Jul 2025

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2025

10/10 Excellent

Phumelele, Newport beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, clean and friendly staff. Plenty amenities from restaurants to spas
Stayed 2 nights in Jul 2025

6/10 Okay

DARYLL, Laurelton

Stayed 1 night in Jul 2025