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The Capital 20 West

5.0 star property

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Photo gallery for The Capital 20 West

Exterior
Interior
Interior
Exterior
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
20 West Road South, Morningside, Sandton, Gauteng, 2146
  • Place, Sandton Convention Centre
    ‪4 min drive‬
  • Place, Sandton City Mall
    ‪4 min drive‬
  • Place, Nelson Mandela Square
    ‪4 min drive‬
  • Airport, Johannesburg (JNB-O.R. Tambo Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms

  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 1 Queen Bed
  • Free Wi-Fi

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About this property

The Capital 20 West

Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Other amenities include a bar/lounge, a conference center, and conference space.
The Capital 20 West offers 125 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they enjoy the room service at The Capital 20 West. During your stay, you're just a quick walk from Morningside Mediclinic. Enjoy features like free WiFi in public areas, free self parking, and a free shopping center shuttle.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include babysitting, free grocery shopping service, and dry cleaning/laundry
  • Onsite recreation includes a gym
  • Just a 3-minute drive from Nelson Mandela Square and a few minutes from Sandton City Mall
  • Free shopping center shuttle service
The Capital 20 West offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the luxury The Capital 20 West. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Johannesburg hotel.

The Capital 20 West has a restaurant on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free shopping centre shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms
  • Conference centre (4,844 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for ZAR 500 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: ZAR 560 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: ZAR 500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

20 West Executive
20 West Executive Apartments & Hotel
20 West Executive Apartments & Hotel Johannesburg
20 West Executive Johannesburg
Capital 20 West Hotel Johannesburg
Capital 20 West Hotel
Capital 20 West Johannesburg
Capital 20 West
Capital 20 West Hotel Sandton
Capital 20 West Sandton
20 West Executive Apartments Hotel Sandton
The Capital 20 West Sandton Greater Johannesburg
20 West Executive Apartments And Hotel
20 West Executive Apartments Hotel
The Capital 20 West Hotel
The Capital 20 West Sandton
The Capital 20 West Hotel Sandton

The Capital 20 West Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 189 reviews
Rating 8 - Good. 63 out of 189 reviews
Rating 6 - Okay. 36 out of 189 reviews
Rating 4 - Poor. 15 out of 189 reviews
Rating 2 - Terrible. 11 out of 189 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Elroi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Staff were excellent, rooms modern and spacious and shuttle services to the Sandton Mall very convenient.
Stayed 6 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent value for money. The staff all very pleasant and helpful. The breakfast buffet has a really good tasty selection. The pool area and gym are well kept as is the rest of this hotel. The complimentary shuttle is also very useful.
Stayed 10 nights in Dec 2019
Verified

10/10 Excellent

Tumisang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its well maintained and the staff know how to serve their clients
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

It’s better than most

Room was said to be smoke free - smelt like a tobacco factory! I’ve been here a few times, I love it however. But this experience this time was poor. I will still come back.
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

What can i say. Just a stay

Not so good. The staff have attitude problems. They need customer care training
Stayed 2 nights in Oct 2019
Verified

2/10 Terrible

Justin

Disliked: Staff & service, property conditions & facilities, room comfort

Return My Funds Back To Me

I met with the manager who was super rude because i am black and she is white... I tried asking questions and then she asked that the bouncers/security take me out for no good reason. She is racist and don't need to work or manage sure sector. I never stayed in the room so please do refund my money.. Thanks
Stayed 2 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hot water and shower not working properly-:(

The shower was damaged reported to the recetion couple times and was never fixed so was restricted to use the bath hub and the hot water run out as after one of us showered. So this need looking into for future guests.
Stayed 6 nights in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing, very attentive, polite and friendly. Unfortunately housekeeping was always very late. Sometimes as late as 3pm which is not great at all. The windows are open to the corridor so you can’t open the blinds to the sun as people can see through your room when walking past.
Stayed 6 nights in May 2019
Verified

10/10 Excellent

T S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel.

Amazing stay, lovely rooms. Very friendly and accommodating staff.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel Walls too thin
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Helder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice pearl

Was very fine and calming
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Verified traveller

Poor cellphone network in room

Aircon vent just came loose. Very poor cellphone network in room.
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was upgraded very nice place to stay ..the veranda restaurant was very nice
Stayed 2 nights in Jan 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apartments are great, rooms are cramped and claust

Our first room allocated was tiny, dark and awful but when we approached the staff at the front desk stating the room was claustrophobic and boiling hot, they reallocated is a one bedroom apartment which was fantastic, spacious, well equipped and with a balcony. Pool was lovely and staff service really made all the difference. Turned out to be a great stay
Stayed 1 night in Jan 2019
Verified

8/10 Good

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra för pengarna!

Stora mycket bra rum i gott skick!
Stayed 1 night in Jan 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I checked in the staff failed inform me that the room air con was not worked . Room lacked privacy windows in corridor in frequent use by other residents. Very highly noise level which forced me to move hotels
Stayed 6 nights in Dec 2018
Verified

10/10 Excellent

sola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best hotel in sandton, south africa

this is the best hotel as far as south africa is consign, to talk of the environment, service and all added others....it just best for all ..try and see
Stayed 5 nights in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All together pleasant. Becky was pleasant and organised some trips anf money exchange for us.
Stayed 6 nights in Dec 2018
Verified

6/10 Okay

Raymond

Liked: Cleanliness, staff & service

Needs a revamp

The service was superb as well as the restaurant but I find the rooms a bit tired and the sound proofing of the adjoining door not great. This is the second time I have stayed at this hotel and I can hear my neighbours conversation. The dressing room area is very stark
Stayed 2 nights in Nov 2018
Verified

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Business Trip

Perfect location for my business meetings
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

ML

Liked: Staff & service
It served it's purpose. Room not very functional if you're on a working trip.
Stayed 2 nights in Oct 2018
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Mediocre

Stayed over for two nights on a business trip. Check in was quick and efficient except on the second night when it took two trips down to reception to get the keycard to work. According to the hotel the room was not paid for, which they realized was an error on their side. Still waiting for an apology. Stayed in an inside room that opens onto a passage, which is not recommended if one does not not prefer closed-in spaces. Use of earplugs is a must if you want to get some sleep. Noise is amplified by the echo in the passages. Room was clean and comfortable, especially the bed and pillows. Bedside lamps did not work and electrical points not easily accessible to charge mobile devices. One of the elevators was out of service for the duration of my stay. Luckily I stayed on the 2nd floor. The location is OK if one has transport. One can walk to the Gautrain Station or Sandton city, but it is not recommended.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Willy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Getting an iron and iron board took forever! Had to make more than 3 calls.
Stayed 4 nights in May 2018
Verified

6/10 Okay

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was advertised under 5 star hotels in the area, I can confirm it is not a 5 star hotel.. I don’t know what the rest of the rooms are like but the double makes you feel like your in a box, with no fresh air as the window opens on to the passage!
Stayed 4 nights in Mar 2018